Private Training Courses

Whilst our public courses can be a great way to meet others and learn about other industries, sometimes it’s more practical and cost-effective to conduct training courses that have been specifically designed just for you.

Whether its a modification to one of our public courses but delivered in the comfort of your own premises, an online course for people working at-home/remotely, or a custom-built training program to address a specific need, CX Skills can develop a private training course or program specifically for you.

We have a whole host of in-house training programs we can run privately including:

  • Customer Service skills
    • How to have effective conversations
    • How to manage angry customers
    • Communication
    • Complaints management
    • Voice control and tone
    • Plus lots more!
  • Sales skills
    • How to identify customer needs
    • Upselling
    • Cross-selling
    • Outbound sales/telemarketing
  • Contact centre frontline agent skills
  • Introduction to call centre management
  • High-performance teams
  • Effective Team Leading
  • Leading in a contact centre
  • and heaps more!

Course durations

We understand that balancing training against operational needs can often be a struggle so we offer a range of different durations – from one-hour power sessions through to structured programs over many months.

Just contact us and we’ll tailor a customised private training course to meet your requirements.