Private Training Courses
Whilst our public courses can be a great way to meet others and learn about other industries, sometimes it’s more practical and cost-effective to conduct training courses that have been specifically designed just for you.
Whether its a modification to one of our public courses but delivered in the comfort of your own premises, an online course for people working at-home/remotely, or a custom-built training program to address a specific need, CX Skills can develop a private training course or program specifically for you.
We have a whole host of in-house training programs we can run privately including:
- Customer Service skills
- How to have effective conversations
- How to manage angry customers
- Complaints management
- Voice control and tone
- Plus lots more!
- Sales skills
- How to identify customer needs
- Outbound sales/telemarketing
- Contact centre frontline agent skills
- Introduction to call centre management
- High-performance teams
- Effective Team Leading
- Leading in a contact centre
- and heaps more!
We understand that balancing training against operational needs can often be a struggle so we offer a range of different durations – from one-hour power sessions through to structured programs over many months.
Just contact us and we’ll tailor a customised private training course to meet your requirements.