The December 2024 Inbound Phone Sales Essentials Training course is designed as a short-duration course (3 hours) for employees who handle (or are about to handle) sales-related phone calls.
The premium sales skills training taught in this course is aligned with the Australian Customer Experience Professionals Association (ACXPA) Contact Centre Quality Standards that have been refined and optimised over three decades to identify the specific behaviours that influence sales results.
It’s also the same framework used to assess the inbound sales performance of contact centres across Australia with the results published monthly in the Australian Contact Centre Rankings.
Put simply, the course teaches premium call-handling sales skills that are proven to work for any product, service, or industry, whether in a contact centre environment or just answering the phone in your workplace (office, warehouse, etc.).
It’s based on a sales-from-a-service paradigm that delivers high engagement with your customers (not hard, pushy tactics), resulting in happier customers and more business.
Sales Conversion, Sales Volumes, Customer Satisfaction, Net Promoter Score, Call Quality and Employee Engagement – however you measure your success, are all positively impacted as your employees learn to be more efficient and effective when customers contact your business looking for solutions to their needs.
Delivered over a single 3-hour session, we’ll teach your employees a structured yet natural approach (no scripts!) that encourages them to be themselves and build rapport with customers, delivering an immediate improvement in confidence for your employees and sales results for your business!
This December 2024 Inbound Phone Sales Essentials training course has been specifically adapted to be delivered online with trainee engagement and learning outcomes enhanced by the short bursts of interactive and engaging development methods.
With just one three-hour session, it makes it easy to schedule into rosters and get an immediate boost in your employee engagement and an increase in your sales results.
For Melbourne/Victorian based businesses, this course can also be delivered onsite for your employees (additional costs may apply) – please refer to our private training options below.
Learn more about the December 2024 Inbound Phone Sales Essentials training course directly from the course designer and facilitator, Simon Blair.
The December 2024 Inbound Phone Sales Essentials Training course is suitable for any employees who have discussions with customers over the phone where there is an opportunity to sell, whether it’s a product or service, upsell, cross-sell etc.
The skills we teach are applicable to all industries, products and services.
Typical roles include:
We also have a range of other courses that may be suitable for sales employees, including:
The December 2024 Inbound Phone Sales Essentials training course is the perfect way to learn the essential phone sales call behaviours and consumer sales psychology required to deliver superior phone experiences and sales outcomes.
There’s plenty of role-playing and practice built in to ensure employees can put their new skills to work with the practice conducted in a safe, fun and welcoming online environment.
At the end of the course, trainees will be provided with a certificate of achievement and be empowered with skills that will stay with them for life!
The Inbound Phone Sales Essentials course includes six modules as outlined below.
A short exploration of what customers want and need to make confident buying decisions within a positive sales experience, based on decades of research.
Includes an introduction to the five core competencies of the Australian Customer Experience Professionals Association’s Contact Centre Quality Standards and how they enable more effective call handling and delivery of premium sales experiences.
Your employees will learn how to create a strong first impression and customer focus by showing strong ownership and intent and how to manage expectations to build trust as the foundation for open conversations around their needs.
We’ll teach your employees (and practice!) the three critical discovery techniques (as used by the FBI) to more effectively converse, mirror and confirm customer needs and what they wish to achieve through your products and services.
Participants will learn how to proactively educate and inform customers with product, service & process information in a manner that makes it easy for them to make confident buying decisions in the moment.
Employees will learn how to better control and transform the end of their calls to avoid those often awkward, clunky finishes through a simple method of strong final checks, expressions of gratitude and thanks in a warm farewell.
The three techniques for closing calls will be extensively practiced in rapid-fire simulations of the end of various call types in a range of contexts and situations to build greater confidence and expertise in call closing within the session.
Most businesses put a lot of time and effort into teaching staff WHAT to say but few have the internal expertise to teach staff the best manner in HOW to say it.
In this fun and engaging module, we will help participants practice proven methods to enhance their vocal delivery with better tone, stronger voice projection and improved clarity.
All essential requirements to be effective in a phone-based sales role.
The December 2024 Inbound Phone Sales Essentials training course is facilitated by Simon Blair, one of Australia’s leading Customer Service and Sales trainers.
Simon is a father of 4 and lives in the Eastern Suburbs of Melbourne. His twin girls keep him busy running around following their footy careers (one is an AFLW footballer with Collingwood) and he has a great love of music.
He does land the odd corporate or private gig around town as an acoustic guitarist and singer belting out rock and pop classics.
He has great adventures with his partner Ines, loves the North Melbourne Kangaroos footy team and every now and then escapes into other worlds when playing Dungeon & Dragons with his mates. He likes to call himself a ‘cool nerd’.
Simon is a highly regarded trainer with a sample of feedback and customer testimonials below from participants who have completed one of his courses. View all testimonials for Simon >
Customer Testimonials for this Course
Latest Customer Testimonials for Simon
CX Skills is a specialist training business that only delivers customer service, customer experience (CX), contact centre, workforce optimisation (WFM/WFO) and workplace wellness courses designed and facilitated exclusively by industry professionals.
We're the official training partner of the Australian Customer Experience Professionals Association (ACXPA), and we are proudly Australian-owned and operated.
We’re grateful to have been trusted by hundreds of customers, and we’re proud of the amazing customer testimonials we’ve received, so you can rest assured that when you book a training course with CX Skills, your training is in good hands.
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The December 2024 Inbound Phone Sales Essentials course will be delivered online via Zoom at the following date and time:
As a public course, we typically have between 3 and 20 attendees. If we have less than three attendees booked, we may elect not to run the course. In that instance, we will provide you with a full refund or move you to the next available date.
Dates don’t suit? See what other sessions are available >
The December 2024 Inbound Phone Sales Essentials Training course is $268 per employee ex GST for the entire 3 hours of facilitated learning (1 x 3-hour session).
Tickets can be purchased instantly for your employees using a credit card, or you can request an invoice on checkout (the invoice must be paid in full prior to the course commencing).
Available Discounts
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