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The Inbound Sales Phone Professional training course has an average rating of 5.0 out of 5 stars
The April 2023 Inbound Sales Phone Professional course will teach your phone-based employees (e.g. call centre, phone sales, admin team) a set of premium call handling sales skills and advanced behaviours needed for sales success that is proven to work for any product, service or industry.
The five core competencies and specific behaviours within the Five Degrees methodology will influence a perspective and approach that shifts the focus from using a traditional ‘sales process’ to one that makes it easier for customers to buy.
The Buying versus Selling method is perfect for those people and cultures where sales is resisted or looked upon as a fearful or negative thing either internally or by your customers.
It’s sales from a service paradigm that actually delivers more sales by ensuring opportunities don’t slip through your fingers call after call. Sales Conversion, Customer Satisfaction, Net Promoter Score, Call Quality and Employee Engagement are all positively impacted as your staff learn to be both more efficient and effective when customer’s contact you looking for solutions to their needs.
Delivered over 3 x 3-hour sessions across three weeks (one per week!), we’ll teach a structured, yet natural approach (no scripts!) that encourages staff to be themselves and build rapport with customers that will result in increased sales opportunities.
Not only will your contact centre/phone-based employees come away with increased knowledge and skills in premium call handling, but they’ll be armed with a set of behaviours that will deliver improved job satisfaction and business outcomes.
April 2023 Inbound Sales Phone Professional Course Fast Facts
Optimised for online training!
This April 2023 Inbound Sales Phone Professional course is optimised for online learning.
The online model enables employees to learn, apply and practice their new skills in between each session and as it’s delivered online, there is minimal downtime meaning it can easily be scheduled into shifts etc and delivered across multiple locations (e.g if some or all employees are working from home).
We do also offer this training course onsite (Subject to COVID restrictions and additional travel costs may apply), please refer to our private training course options for further information.
Course Overview
Learn more about the Inbound Sales Phone Professional training course directly from the course designer and facilitator, Simon Blair.
Course Suitability
The April 2023 Inbound Sales Phone Professional Training course is designed for someone who already has some experience in handling phone calls, but they have never been taught or been expected to sell before – whether it’s selling a product or service, upselling, cross-selling etc. The skills we teach are applicable to all industries, products and services!
Typical roles include:
- Call centre agents working in a sales or service role
- Customer service staff who handle inbound sales calls
- Warehouse and administration employees who handle orders over the phone
- Telephone account management staff
- Admin and reception employees who handle inbound sales calls.
If you need the training delivered quicker, check out our Inbound Sales Essentials course or for more generic customer service skills visit our Customer Service training courses.
What you’ll learn:
The April 2023 Inbound Sales Phone Professional course will introduce and coach your employees through both essential and advanced behaviours needed for sales success and positive customer experiences.
A deeper dive into the advanced conversation and needs discovery skills will help them to uncover what customers want to achieve and also what they need to buy BEFORE products and services are even mentioned.
There’s plenty of role-playing and practice built in to ensure agents can put their new skills to work with the practice conducted in a safe, fun and welcoming online environment.
At the end of the course, trainees will be provided with a certificate of achievement.
Delivered as 3 x 3-hour modules with an optional follow-up 30-minute coaching session for individuals to focus on key areas, the course includes six core modules delivered across three sessions.
Session One
1. Engage
An exploration of why customer’s buy; the first 30 seconds of conversation to personalise; How to build trust as the foundation for customer buying decisions.
2. Energy, Empathy & Resilience
Breathing, the power of the pause to sell in the silence, staying resilient in the face of repetition, vibrant delivery with empathy.
Session Two
3. A Bridge to Conversation
How to build and execute multiple 3-part bridging statements that manage customer expectations around your sales method to solidify trust and transition the call into a targeted conversation.
4. Discover
A deep exploration and practice in the art of conversation to get customers to reveal key insights into what they want to achieve and exactly what they need from you to make a decision to buy.
Session Three
5. Educate & Close
How to paint pictures in the mind of the customer with your words as to how your product/service will deliver what they wanted to achieve; how to ask for the business; how to validate the buying decision; how to show true appreciation to finish the call.
6. Bring it Together
Practice of entire calls; individual progress updates; priority next steps and action plans; Certificate of Achievement awarded!
Bonus!
The April 2023 Inbound Sales Phone Professional Course includes an optional private one-on-one 30-minute session, two to three weeks post the training course, to ensure focus is maintained and new habits are formed.
About Your Trainer
The April 2023 Inbound Sales Phone Professional course has been designed by two of Australia’s leading Contact Centre & Customer Experience experts, Justin Tippett & Simon Blair who have combined their expertise to bring you the premier online facilitated training available in the marketplace today.
They have drawn on their more than 50 combined years of contact centre consultancy, management, and performance improvement experience to help teach and build habits in the most critical call handling behaviours that have already been used to transform thousands of staff across diverse operations into sales superstars.
The course will be facilitated live by Simon Blair who has trained thousands of agents across Australia and as well as being one of Australia’s top trainers, Simon is an avid podcaster, father of 4 and he’s a proud supporter of the North Melbourne AFL team (who is full of optimism for 2023!).
Inbound Sales Professional Course Testimonials
We’ve received great feedback and testimonials from participants and managers who implemented the Inbound Sales Phone Professional training with a selection of recent testimonials below.
Great content and trainer!
12 February 2021
Review of Inbound Sales Professional (Private Course)
The training provided manages to take complex sales strategies and make them easy to understand and implement in a sales call.
It provides a structure that isn’t stifled by wordy scripts and pitches, and guides consultants towards a successful outcome for both the customer and consultant.
This training took efficient, tried and tested sales concepts and expanded on them to not only generate higher conversion, but a more positive customer experience.
Aside from the training, which was amazing, Simon – the trainer – was a pleasure to work with. He was attentive and showed a real passion and desire to enhance the trainee’s sales expertise.
Team Leader
Viking Cruises
Great support!
21 August 2019
Review of Inbound Sales Professional (Private Course)
Thank you so much for your time today. It was an absolute pleasure to learn the Five Degrees telephone sales method from you. I have since gone over all of the content you have sent through. Some fantastic information, material and examples in there. Thanks for making yourself available to assist me on this journey
Sales Customer Experience Trainer
Discovery Parks
About CX Skills
CX Skills is a specialist training business that only delivers customer service, customer experience (CX), contact centre, workforce optimisation (WFM/WFO) and workplace wellness courses designed and facilitated exclusively by industry professionals.
We're the official training partner of the Australian Customer Experience Professionals Association (ACXPA), and we are proudly Australian-owned and operated.
We’re grateful to have been trusted by hundreds of customers, and we’re proud of the amazing customer testimonials we’ve received, so you can rest assured that when you book a training course with CX Skills, your training is in good hands.
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How and when it’s delivered
The April 2023 Inbound Sales Phone Professional course is delivered online as three x 3-hour modules (a total of 9-hours of live training). This is a public course meaning it is available for anyone to book and the times and dates are fixed to enable you to plan ahead.
- 1st session – Wednesday 19th April 2023, 09:30 to 12:30 AEDT (Melbourne, Australia)
- 2nd session – Friday 21st April 2023, 09:30 to 12:30 AEDT (Melbourne, Australia)
- 3rd session – Friday 28th April 2023 09:30 to 12:30 AEDT (Melbourne, Australia)
Dates don’t suit? click here to see other options >
Want a private class? If you would like to have more flexibility on the dates and times or would like some cost-effective options for training larger numbers please contact us.
Pricing and Payment Options
The April 2023 Inbound Sales Phone Professional course is just $497 per person ex GST for the entire 9 hours of facilitated learning (3 x 3-hour sessions) plus a bonus 30-minute private coaching session.
Tickets can be purchased using a credit card or by requesting an invoice on checkout (the invoice must be paid in full prior to the course commencing).
Available Discounts
- Save 15% if you purchase 3 or more tickets in the same transaction (discount will appear on final checkout page)
- Contact us for larger groups/teams/centres discounts or private bookings.
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