CX Skills trainer · ACXPA Verified Trainer
Marc Carriere
Practical leadership and sales skills from a coach who has owned and run a call centre himself.
Marc has trained, coached and mentored hundreds of leaders around the world, with systems and toolkits they can use the same day.
- Team Leader specialist
- 35+ years across Australia, North America and more
- Has owned and run a call centre
- Live online or onsite
Marc Carriere
Call centre Team Leader coach and mentor
- 35+years across Australia, North America and more
- 100sof leaders trained, coached and mentored
- 4.8/5average course rating
Meet Marc
Want Team Leaders who coach, nurture and win?
Marc Carriere has trained, coached and mentored hundreds of leaders around the world. He is known for making leadership practical, so Team Leaders build real-world skills they can apply immediately.
He has owned and run a call centre himself, and brings the systems, rhythms and toolkits that create confident coaching Team Leaders and lift KPIs.
Every course comes with tools and templates your leaders keep.
- ACXPA Verified Trainer
- Has owned and run a call centre himself
- Worked in Australia, Canada, the UK, the USA and more
- Writes practical articles and videos for leaders
Marc is friendly and full of knowledge. He really tailored the program to what I needed and had some fabulous advice.
Marc was a very engaging facilitator and opened the floor to some impactful discussions on each topic.
From the outset of communicating with Marc to book the course, he was friendly, professional, and very accommodating to our needs…
Marc’s courses
What do you want your team to get better at?
Marc delivers courses for Team Leaders, the managers who develop them, and outbound sales teams.
How to be a Great Call Centre Team Leader
The core skills to lead confidently, coach well and deliver on KPIs.
PublicPrivateLive onlineView course and modulesHow to Develop Effective Team Leaders
For managers: a training process that sets Team Leaders up to succeed.
Private onlyLive onlineOnsiteView course and modulesOutbound Sales Essentials
The foundations of confident, effective outbound calls.
PublicPrivateLive onlineView course and modulesOutbound Sales Foundations
A deeper outbound sales program over two sessions.
PublicPrivateLive onlineView course and modulesNot sure which course fits? Ask for a recommendation
Upcoming live public courses
Book tickets on one of Marc’s courses
Live online via Zoom, so you can join from anywhere. Pay by card or request an invoice at checkout.
Each public course needs a minimum number of participants to run. If a date can’t go ahead, we’ll let you know as early as possible and you can move to another date or get a full refund.
- 10Nov2026Outbound Sales EssentialsTue 10 Nov · 1:00–4:00pm AEDT · 3 hours · Online via ZoomOpen outbound calls with confidence, find what matters to the buyer and close for a clear next step, in this 3-hour live online course with Marc Carriere, on Tuesday 10 November 2026.$315ex GSTView course
- 12Nov2026Outbound Sales FoundationsThu 12 and Tue 17 Nov · 1:00–4:00pm AEDT · 2 × 3 hours · Online via ZoomBuild confident outbound sales calls, from mindset and getting past gatekeepers to handling objections and closing, in this 2 × 3-hour live online course with Marc Carriere, Thursday 12 and Tuesday 17 November 2026.$485ex GSTView course
- 8Dec2026How to be a Great Call Centre Team LeaderTue 8 and Thu 10 Dec · 1:00–4:30pm AEDT · 2 × 3.5 hours · Online via ZoomLead your team with confidence, from time management that protects coaching time to call monitoring, feedback and coaching plans, in this 2 × 3.5-hour live online course with Marc Carriere, Tuesday 8 and Thursday 10 December 2026.$897ex GSTView course
- 12Jan2027Outbound Sales EssentialsTue 12 Jan · 1:00–4:00pm AEDT · 3 hours · Online via ZoomOpen outbound calls with confidence, find what matters to the buyer and close for a clear next step, in this 3-hour live online course with Marc Carriere, on Tuesday 12 January 2027.$315ex GSTView course
- 14Jan2027Outbound Sales FoundationsThu 14 and Tue 19 Jan · 1:00–4:00pm AEDT · 2 × 3 hours · Online via ZoomBuild confident outbound sales calls, from mindset and getting past gatekeepers to handling objections and closing, in this 2 × 3-hour live online course with Marc Carriere, Thursday 14 and Tuesday 19 January 2027.$485ex GSTView course
- 9Feb2027How to be a Great Call Centre Team LeaderTue 9 and Thu 11 Feb · 1:00–4:30pm AEDT · 2 × 3.5 hours · Online via ZoomLead your team with confidence, from time management that protects coaching time to call monitoring, feedback and coaching plans, in this 2 × 3.5-hour live online course with Marc Carriere, Tuesday 9 and Thursday 11 February 2027.$897ex GSTView course
- 9Mar2027Outbound Sales EssentialsTue 9 Mar · 1:00–4:00pm AEDT · 3 hours · Online via ZoomOpen outbound calls with confidence, find what matters to the buyer and close for a clear next step, in this 3-hour live online course with Marc Carriere, on Tuesday 9 March 2027.$315ex GSTView course
- 11Mar2027Outbound Sales FoundationsThu 11 and Tue 16 Mar · 1:00–4:00pm AEDT · 2 × 3 hours · Online via ZoomBuild confident outbound sales calls, from mindset and getting past gatekeepers to handling objections and closing, in this 2 × 3-hour live online course with Marc Carriere, Thursday 11 and Tuesday 16 March 2027.$485ex GSTView course
- 13Apr2027How to be a Great Call Centre Team LeaderTue 13 and Thu 15 Apr · 1:00–4:30pm AEST · 2 × 3.5 hours · Online via ZoomLead your team with confidence, from time management that protects coaching time to call monitoring, feedback and coaching plans, in this 2 × 3.5-hour live online course with Marc Carriere, Tuesday 13 and Thursday 15 April 2027.$897ex GSTView course
- 11May2027Outbound Sales EssentialsTue 11 May · 1:00–4:00pm AEST · 3 hours · Online via ZoomOpen outbound calls with confidence, find what matters to the buyer and close for a clear next step, in this 3-hour live online course with Marc Carriere, on Tuesday 11 May 2027.$315ex GSTView course
- 13May2027Outbound Sales FoundationsThu 13 and Tue 18 May · 1:00–4:00pm AEST · 2 × 3 hours · Online via ZoomBuild confident outbound sales calls, from mindset and getting past gatekeepers to handling objections and closing, in this 2 × 3-hour live online course with Marc Carriere, Thursday 13 and Tuesday 18 May 2027.$485ex GSTView course
- 15Jun2027How to be a Great Call Centre Team LeaderTue 15 and Thu 17 Jun · 1:00–4:30pm AEST · 2 × 3.5 hours · Online via ZoomLead your team with confidence, from time management that protects coaching time to call monitoring, feedback and coaching plans, in this 2 × 3.5-hour live online course with Marc Carriere, Tuesday 15 and Thursday 17 June 2027.$897ex GSTView course
- 13Jul2027Outbound Sales EssentialsTue 13 Jul · 1:00–4:00pm AEST · 3 hours · Online via ZoomOpen outbound calls with confidence, find what matters to the buyer and close for a clear next step, in this 3-hour live online course with Marc Carriere, on Tuesday 13 July 2027.$315ex GSTView course
- 15Jul2027Outbound Sales FoundationsThu 15 and Tue 20 Jul · 1:00–4:00pm AEST · 2 × 3 hours · Online via ZoomBuild confident outbound sales calls, from mindset and getting past gatekeepers to handling objections and closing, in this 2 × 3-hour live online course with Marc Carriere, Thursday 15 and Tuesday 20 July 2027.$485ex GSTView course
- 17Aug2027How to be a Great Call Centre Team LeaderTue 17 and Thu 19 Aug · 1:00–4:30pm AEST · 2 × 3.5 hours · Online via ZoomLead your team with confidence, from time management that protects coaching time to call monitoring, feedback and coaching plans, in this 2 × 3.5-hour live online course with Marc Carriere, Tuesday 17 and Thursday 19 August 2027.$897ex GSTView course
- 14Sep2027Outbound Sales EssentialsTue 14 Sep · 1:00–4:00pm AEST · 3 hours · Online via ZoomOpen outbound calls with confidence, find what matters to the buyer and close for a clear next step, in this 3-hour live online course with Marc Carriere, on Tuesday 14 September 2027.$315ex GSTView course
- 16Sep2027Outbound Sales FoundationsThu 16 and Tue 21 Sep · 1:00–4:00pm AEST · 2 × 3 hours · Online via ZoomBuild confident outbound sales calls, from mindset and getting past gatekeepers to handling objections and closing, in this 2 × 3-hour live online course with Marc Carriere, Thursday 16 and Tuesday 21 September 2027.$485ex GSTView course
- 12Oct2027How to be a Great Call Centre Team LeaderTue 12 and Thu 14 Oct · 1:00–4:30pm AEDT · 2 × 3.5 hours · Online via ZoomLead your team with confidence, from time management that protects coaching time to call monitoring, feedback and coaching plans, in this 2 × 3.5-hour live online course with Marc Carriere, Tuesday 12 and Thursday 14 October 2027.$897ex GSTView course
- 9Nov2027Outbound Sales EssentialsTue 9 Nov · 1:00–4:00pm AEDT · 3 hours · Online via ZoomOpen outbound calls with confidence, find what matters to the buyer and close for a clear next step, in this 3-hour live online course with Marc Carriere, on Tuesday 9 November 2027.$315ex GSTView course
- 11Nov2027Outbound Sales FoundationsThu 11 and Tue 16 Nov · 1:00–4:00pm AEDT · 2 × 3 hours · Online via ZoomBuild confident outbound sales calls, from mindset and getting past gatekeepers to handling objections and closing, in this 2 × 3-hour live online course with Marc Carriere, Thursday 11 and Tuesday 16 November 2027.$485ex GSTView course
- 14Dec2027How to be a Great Call Centre Team LeaderTue 14 and Thu 16 Dec · 1:00–4:30pm AEDT · 2 × 3.5 hours · Online via ZoomLead your team with confidence, from time management that protects coaching time to call monitoring, feedback and coaching plans, in this 2 × 3.5-hour live online course with Marc Carriere, Tuesday 14 and Thursday 16 December 2027.$897ex GSTView course
We’ll be adding new course dates soon. Can’t wait? Talk to us about a private course.
Reviews
What participants say about Marc
Verified reviews from people Marc has trained.
374 verified reviews across all CX Skills courses
Read every reviewMarc’s courses · 13 reviews
On Google · 39 reviews
Independently verified
Very informative training package
I learnt some amazing time management skills. Excellent tools for call monitoring, performance management and coaching. Marc is friendly and full of knowledge. He really tailored the program to what I needed and had some fabulous advice. Highly reccomend.
Highly Recommend for any Contact Centre Leader
I completed the course ‘How to Develop Effective Call Centre Team Leaders’ with our Senior Customer Support Manager. Marc was an engaging and thorough trainer, taking us through best practices, operational rhythms and providing us with templates and material so we would put it into practice.
I would recommend the course for any contact centre leader – it will help you develop your Seniors and team members. We had many takeaways that we are embedding with our other Managers and Seniors.
Great course!
I highly recommend completing this course. Marc was a very engaging facilitator and opened the floor to some impactful discussions on each topic.
We had a smaller group session and it was the perfect way to absorb all the learnings.
Highly Recommended!
From the outset of communicating with Marc to book the course, he was friendly, professional, and very accommodating to our needs which were greatly appreciated.
We had the privilege of being able to have Marc in-house to deliver the course in person for myself and one of my supervisors and Marc did a fantastic job of combining and delivering his ‘How to create amazing team leaders’ and ‘How to be an amazing team leader’ courses, keeping the content relevant and engaging for both of us.
The tools and resources provided will certainly add value to any call centre leaders/managers and give an excellent framework to help build, sustain and continue to develop a strong leadership team within a call centre.
For anyone new to a TL role or for those looking to know how to better develop their TL’s (and identify traits of future TL’s) I would highly recommend Marc’s courses and will look to use them again in future.
Want Marc to train your team?
Book tickets on a public course, or talk to us about a private course, online or onsite.