Humind
We discover, design, and deliver with the human in mind.
Humind are a collective of talented and diverse customer experience professionals with a range of backgrounds, experiences, and skills. Our diversity allows us to leverage the best talent and work across the breadth of customer interests and problems, and to collaborate to develop customer solutions and sustainable change.
Using design thinking and business model innovation, with a pinch of transformation and improvement strategies, we help you discover and understand human insight and design experiences that deliver change and outcomes for your customers and staff.
Several of our experienced collective coach and train current and emerging CX leaders and team members to develop their skills as experts and to become more confident, capable, and authentic leaders.
Customer Experience Training Courses
In partnership with Humind, we offer practical CX programs focused on discovery, design and delivery. Courses can be delivered privately for your team or attended as a public course (see upcoming dates below).
Customer Journey Mapping Training Workshop
ACXPA-accredited workshop giving your team the structure, tools and templates to map end-to-end journeys, find the moments that matter and prioritise fixes that move the needle.
Learn morePlus get access to Australia’s leading CX resources — including benchmarking, roundtables, self-paced courses, downloads and the video library — all designed to help you elevate customer and employee experience.
Book a Public Humind Course
Upcoming dates for public Humind courses are listed below.
- 🎟️ Choose your preferred session and secure your place instantly.
- 🧾 Checkout online with a credit card, or request an invoice during the booking process.
Need help before booking or want information for a private booking?
Call us on +61 3 9008 7287 (Mon–Fri, 8:30am–5:30pm Melbourne, Australia) or
send us a message.
May 2026 Customer Journey Mapping
Online via Zoom Price: $1,197.00 AUD ex GSTGain all the skills, tools and support you need to start Customer Journey Mapping in the May 2026 Customer Journey Mapping training workshop.
