Marc Carriere
Building Amazing Team Leaders who Coach, Nurture and Win
★ ACXPA Verified TrainerA Man Obsessed with Great Team Leaders
Marc has trained, coached and mentored hundreds of leaders around the world. He’s known for making leadership practical — helping Team Leaders build real-world skills they can apply immediately to create stronger, more confident teams.
Marc is a prolific writer and a generous community contributor who shares practical ideas leaders can use the same day. Explore his insights below:
Marc’s Courses
Great Call Centre Team Leader Training
Public or PrivateFoundation program for new and developing Team Leaders: coaching skills, accountability, communication and the daily habits that lift performance fast.
Develop Effective Call Centre Team Leaders
Private OnlyAdvanced systems for experienced TLs: coaching frameworks, performance rhythms and tools that tighten execution, consistency and results across the team.
What Participants Say
Highly Recommend for any Contact Centre Leader
I completed the course ‘How to Develop Effective Call Centre Team Leaders’ with our Senior Customer Support Manager. Marc was an engaging and thorough trainer, taking us through best practices, operational rhythms and providing us with templates and material so we would put it into practice.
I would recommend the course for any contact centre leader – it will help you develop your Seniors and team members. We had many takeaways that we are embedding with our other Managers and Seniors.
Response from CX Skills
Thanks Michelle, Marc has a ton of experience and is passionate about helping others forge their career in the industry so thrilled to hear that the training hit the spot and their are some takeaways that you are already embedding!
Great course!
I highly recommend completing this course. Marc was a very engaging facilitator and opened the floor to some impactful discussions on each topic.
We had a smaller group session and it was the perfect way to absorb all the learnings.
Response from CX Skills
Thanks Stephanie, thrilled to hear you enjoyed the course! Thanks for taking the time to leave a review 🙂
Feedback for training
Good training, learned many new things regarding call centre & leadership skills. Training provided by Marc was excellent.
Response from CX Skills
Thanks Shah, glad to hear you enjoyed the course with Marc and good luck on your progressing your career!
Informative and Insightful
Marc shows a deep understanding of the contact centre industry and is able to explain ideas and concepts in a clear manner. I will try to put to practice what I have learnt to improve behaviours and performance.
📅 Upcoming Public Courses with Marc
Delivered live and interactive via Zoom. Designed for individuals and small teams ready to lift their leadership game.
Seats are limited. Secure your spot early.
May 2026 How to Be a Great Call Centre Team Leader
Online via Zoom Price: $997.00 AUD ex GSTThe May 2026 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
July 2026 How to Be a Great Call Centre Team Leader
Online via Zoom Price: $997.00 AUD ex GSTThe July 2026 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
Private Delivery Available
Prefer a tailored version of Marc’s programs for your organisation? He delivers private workshops onsite or live online — aligned to your goals, language and KPIs.
