October 2021 Contact Centre Management Fundamentals
Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) October 2021 online training course delivered by global expert Daniel Ord.
April 2021 Customer Experience Management Fundamentals
Master the six core competencies of CX Management (Customer Experience) with our April 2021 online training course delivered by global CX expert Daniel Ord.
Customer Service Professionals – February 2021
Supercharge your customer service skills with our February 2021 Customer Service Professionals Training course with 12 hours of facilitated learning (delivered over 3-weeks) by Australia’s top CX trainer.
Customer Service Excellence – March 2021
Our flagship customer service training course for frontline staff with 8 hours of facilitated training delivered by 2 x 4-hour sessions with global expert Daniel Ord.
Contact Centre Management Fundamentals – May 2021
Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) May 2021 online training course delivered by global expert Daniel Ord.
Managing Difficult Customers – March 2021
Learn how to manage difficult customers in this 2 x 4-hour March 2021 online masterclass facilitated by world CX & Contact Centre expert Daniel Ord.
February 2021 Managing Difficult Customers
Learn how to manage difficult customers in this 2 x 4-hour Feb 2021 online masterclass facilitated by world CX & Contact Centre expert Daniel Ord.
Customer Experience Management Fundamentals – February 2020
Master the six core competencies of CX Management (Customer Experience) with our February 2021 online training course delivered by global CX expert Daniel Ord.
November 2020 Managing Difficult Customers
Learn how to manage difficult customers in this 2 x 4-hour online masterclass facilitated by world CX & Contact Centre expert Daniel Ord.