Customer Service Excellence – October 2020
Our flagship training course for frontline agents with 16 hours of facilitated training delivered by 4 x 4-hour sessions with global expert Daniel Ord.
January 2021 Contact Centre Management Fundamentals
Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) January 2021 online training course delivered by global expert Daniel Ord.
December 2020 Customer Experience Management Fundamentals
Master the six core competencies of CX Management (Customer Experience) with our December 2020 online training course delivered by global CX expert Daniel Ord.
March 2021 Quality Assurance Frameworks for Contact Centres
Learn how to design and build a quality assurance program for customer service, call centres etc that will drive customer service excellence in our March 2021 online course delivered by global expert Daniel Ord.