May 2022 Managing Difficult Customers
Learn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour May 2022 online course suitable for all customer-facing employees
March 2022 Managing Difficult Customers
Learn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour March 2022 online course suitable for all customer-facing employees
January 2022 Managing Difficult Customers
Learn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour January 2022 online course suitable for all customer-facing employees
June 2022 Contact Centre Management Fundamentals
Learn global best practice contact centre management skills in these 16 hours (4 x 4-hour sessions) June 2022 online training course delivered by global expert Daniel Ord.
March 2022 Contact Centre Management Fundamentals
Learn global best practice contact centre management skills in these 16 hours (4 x 4-hour sessions) March 2022 online training course delivered by global expert Daniel Ord.
Quality Assurance for Contact Centres – November 2021
Learn how to design and build a quality assurance program for customer service, call centres etc that will drive customer service excellence in our November 2021 online course delivered by global expert Daniel Ord.
Managing Difficult Customers – November 2021
Learn how to manage difficult customers in this 2 x 4-hour November 2021 online masterclass facilitated by world CX & Contact Centre expert Daniel Ord.
September 2021 Managing Difficult Customers
Learn how to manage difficult customers in this 2 x 4-hour September 2021 online workshop facilitated by global CX & Contact Centre expert Daniel Ord. Suitable for anyone who deals with customers!
Managing Difficult Customers – July 2021
Learn how to manage difficult customers in this 2 x 4-hour July 2021 online masterclass facilitated by world CX & Contact Centre expert Daniel Ord.