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Public, live and online

Live Upcoming Public Courses

Our public courses below are open sessions you can purchase a single ticket for — or book a few spots for your team. Delivered live online, they’re a simple way to access expert training without the cost of a private program.

Browse the upcoming courses below or explore our course categories to see what training is available for either public or private delivery. Need help choosing? Call 03 9008 7287 or send us a message.

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May 2026

Wed 20

May 20 @ 9:30 AM - 12:30 PM AEST

May 2026 Public Sector Foundations

Online via Zoom

Price: $448.00 AUD ex GST

Learn more and get tickets >

Thu 21

May 21 @ 12:30 PM - 5:00 PM AEST

May 2026 QA Frameworks for Contact Centres

Online via Zoom

Price: $1,397.00 AUD ex GST

Learn more and get tickets >

Tue 26

Customer Service Phone Essentials training course

May 26 @ 9:30 AM - 12:30 PM AEST

May 2026 Customer Service Phone Essentials

Online via Zoom

Price: $278.00 AUD ex GST

Learn more and get tickets >

Wed 27

Frontline Customer Service Essentials Course Australia

May 27 @ 9:30 AM - 12:30 PM AEST

May 2026 Frontline Customer Service Essentials

Online via Zoom

Price: $278.00 AUD ex GST

Learn more and get tickets >

Wed 27

Customer Service Reception Essentials course

May 27 @ 1:30 PM - 4:30 PM AEST

May 2026 Reception Customer Service Essentials

Online via Zoom

Price: $278.00 AUD ex GST

Learn more and get tickets >

Thu 28

Tech Support Customer Service Essentials Training Course

May 28 @ 1:30 PM - 4:30 PM AEST

May 2026 Technical Support Customer Service Essentials

Online via Zoom

Price: $278.00 AUD ex GST

Learn more and get tickets >

June 2026

Tue 2

Contact Centre Coaching PRO Course in Australia

June 2 @ 9:30 AM - 12:30 PM AEST

June 2026 Contact Centre Coaching PRO

Online via Zoom

Price: $798.00 AUD ex GST

Learn more and get tickets >

Tue 9

Introduction to Contact Centre Management training course in Australia

June 9 @ 1:00 PM - 4:00 PM AEST

June 2026 Introduction to Contact Centre Management

Online via Zoom

Price: $697.00 AUD ex GST

Learn more and get tickets >

Thu 11

June 11 @ 12:30 PM - 5:00 PM AEST

June 2026 Call Centre Operations for Team Leaders

Online via Zoom

Price: $897.00 AUD ex GST

Learn more and get tickets >

Tue 16

WFM Essentials for Call Centres online training course

June 16 @ 9:00 AM - 5:00 PM AEST

June 2026 WFM Essentials

Online via Zoom

Price: $2,797.00 AUD ex GST

Learn more and get tickets >

Tue 16

Frontline Customer Service Foundations Training Course

June 16 @ 9:30 AM - 12:30 PM AEST

June 2026 Frontline Customer Service Foundations

Online via Zoom

Price: $428.00 AUD ex GST

Learn more and get tickets >

Tue 16

June 16 @ 1:30 PM - 4:30 PM AEST

June 2026 Collections Foundations

Online via Zoom

Price: $428.00 AUD ex GST

Learn more and get tickets >

Thu 18

June 18 @ 9:30 AM - 12:30 PM AEST

June 2026 Retention Foundations

Online via Zoom

Price: $428.00 AUD ex GST

Learn more and get tickets >

Thu 18

Call Centre Team Leader providing quality coaching

June 18 @ 12:30 PM - 5:00 PM AEST

June 2026 People Leadership for Call Centre Team Leaders

Online via Zoom

Price: $897.00 AUD ex GST

Learn more and get tickets >

Thu 18

Customer Service Reception Essentials course

June 18 @ 1:30 PM - 4:30 PM AEST

June 2026 Reception Customer Service Essentials

Online via Zoom

Price: $278.00 AUD ex GST

Learn more and get tickets >

Tue 23

Customer Service Foundations Training Course in Australia

June 23 @ 9:30 AM - 12:30 PM AEST

June 2026 Phone Customer Service Foundations

Online via Zoom

Price: $428.00 AUD ex GST

Learn more and get tickets >

Tue 23

Tech Support Customer Service Foundations Training Course

June 23 @ 1:30 PM - July 5 @ 4:30 PM AEST

June 2026 Tech Support Foundations

Online via Zoom

Price: $428.00 AUD ex GST

Learn more and get tickets >

Wed 24

Real-Time Analyst for Contact Centres training course

June 24 @ 9:00 AM - 5:00 PM AEST

June 2026 Real-Time WFM for Contact Centre Analysts

Online via Zoom

Price: $697.00 AUD ex GST

Learn more and get tickets >

Thu 25

Customer Service Phone Essentials training course

June 25 @ 9:30 AM - 12:30 PM AEST

June 2026 Customer Service Phone Essentials

Online via Zoom

Price: $278.00 AUD ex GST

Learn more and get tickets >

Thu 25

Tech Support Customer Service Essentials Training Course

June 25 @ 1:30 PM - 4:30 PM AEST

June 2026 Technical Support Customer Service Essentials

Online via Zoom

Price: $278.00 AUD ex GST

Learn more and get tickets >

Tue 30

Inbound Phone Sales Essentials Training Course

June 30 @ 9:30 AM - 12:30 PM AEST

June 2026 Inbound Phone Sales Essentials

Online via Zoom

Price: $278.00 AUD ex GST

Learn more and get tickets >

July 2026

Wed 1

Tech Support Customer Service Foundations Training Course

July 1 @ 1:30 PM - July 13 @ 4:30 PM AEST

July 2026 Tech Support Foundations

Online via Zoom

Price: $428.00 AUD ex GST

Learn more and get tickets >

Thu 9

Frontline Customer Service Essentials Course Australia

July 9 @ 1:30 PM - 4:30 PM AEST

July 2026 Frontline Customer Service Essentials

Online via Zoom

Price: $278.00 AUD ex GST

Learn more and get tickets >

Tue 14

How to be a Great Call Centre Team Leader training course

July 14 @ 1:00 PM - 4:30 PM AEST

July 2026 How to Be a Great Call Centre Team Leader

Online via Zoom

Price: $997.00 AUD ex GST

Learn more and get tickets >

Wed 15

Customer Service Reception Essentials course

July 15 @ 9:30 AM - 12:30 PM AEST

July 2026 Reception Customer Service Essentials

Online via Zoom

Price: $278.00 AUD ex GST

Learn more and get tickets >

Wed 15

Customer Service Phone Essentials training course

July 15 @ 1:30 PM - 4:30 PM AEST

July 2026 Customer Service Phone Essentials

Online via Zoom

Price: $278.00 AUD ex GST

Learn more and get tickets >

Tue 21

Tech Support Customer Service Essentials Training Course

July 21 @ 9:30 AM - 12:30 PM AEST

July 2026 Technical Support Customer Service Essentials

Online via Zoom

Price: $278.00 AUD ex GST

Learn more and get tickets >

Wed 22

Reception Foundations Customer Service Training Course

July 22 @ 9:30 AM - 12:30 PM AEST

July 2026 Reception Foundations

Online via Zoom

Price: $428.00 AUD ex GST

Learn more and get tickets >

Wed 29

Inbound Phone Sales Essentials Training Course

July 29 @ 1:30 PM - 4:30 PM AEST

July 2026 Inbound Phone Sales Essentials

Online via Zoom

Price: $278.00 AUD ex GST

Learn more and get tickets >

August 2026

Wed 5

Tech Support Customer Service Foundations Training Course

August 5 @ 1:30 PM - August 17 @ 4:30 PM AEST

August 2026 Tech Support Foundations

Online via Zoom

Price: $428.00 AUD ex GST

Learn more and get tickets >

Tue 11

WFM Essentials for Call Centres online training course

August 11 @ 9:00 AM - 5:00 PM AEST

August 2026 WFM Essentials

Online via Zoom

Price: $2,797.00 AUD ex GST

Learn more and get tickets >

Tue 11

Customer Service Phone Essentials training course

August 11 @ 9:30 AM - 12:30 PM AEST

August 2026 Customer Service Phone Essentials

Online via Zoom

Price: $278.00 AUD ex GST

Learn more and get tickets >

Wed 12

Customer Service Reception Essentials course

August 12 @ 1:30 PM - 4:30 PM AEST

August 2026 Reception Customer Service Essentials

Online via Zoom

Price: $278.00 AUD ex GST

Learn more and get tickets >

Fri 14

Contact Centre Coaching PRO Course in Australia

August 14 @ 9:30 AM - 12:30 PM AEST

August 2026 Contact Centre Coaching PRO

Online via Zoom

Price: $798.00 AUD ex GST

Learn more and get tickets >

Tue 18

Tech Support Customer Service Essentials Training Course

August 18 @ 9:30 AM - 12:30 PM AEST

August 2026 Technical Support Customer Service Essentials

Online via Zoom

Price: $278.00 AUD ex GST

Learn more and get tickets >

Wed 19

Real-Time Analyst for Contact Centres training course

August 19 @ 9:00 AM - 5:00 PM AEST

August 2026 Real-Time WFM for Contact Centre Analysts

Online via Zoom

Price: $697.00 AUD ex GST

Learn more and get tickets >

Wed 19

Reception Foundations Customer Service Training Course

August 19 @ 1:30 PM - 6:30 PM AEST

August 2026 Reception Foundations

Online via Zoom

Price: $428.00 AUD ex GST

Learn more and get tickets >

Wed 26

Inbound Phone Sales Essentials Training Course

August 26 @ 1:30 PM - 4:30 PM AEST

August 2026 Inbound Phone Sales Essentials

Online via Zoom

Price: $278.00 AUD ex GST

Learn more and get tickets >

Thu 27

Frontline Customer Service Essentials Course Australia

August 27 @ 9:30 AM - 12:30 PM AEST

August 2026 Frontline Customer Service Essentials

Online via Zoom

Price: $278.00 AUD ex GST

Learn more and get tickets >

September 2026

Thu 3

How to Manage Difficult Customers training course

September 3 @ 12:30 PM - 4:30 PM AEST

September 2026 Managing Difficult Customers

Online via Zoom

Price: $747.00 AUD ex GST

Learn more and get tickets >

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