Designed for Managers of the Live Chat/Text Chat channel - learn the fundamental skills and practices required to manage this critical function with our 2 x 4-hour training course facilitated by global expert Daniel Ord.
Our flagship training course for frontline agents with 16 hours of facilitated training delivered by 4 x 4-hour sessions with global expert Daniel Ord.
Accelerate your sales results with our November 2020 Inbound Sales Essentials training course facilitated live by Simon Blair over ZOOM.
Learn how to manage difficult customers in this 2 x 4-hour online masterclass facilitated by world CX & Contact Centre expert Daniel Ord.
Master the six core competencies of CX Management (Customer Experience) with our December 2020 online training course delivered by global CX expert Daniel Ord.
Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) January 2021 online training course delivered by global expert Daniel Ord.
Master the six core competencies of CX Management (Customer Experience) with our February 2021 online training course delivered by global CX expert Daniel Ord.
Learn how to manage difficult customers in this 2 x 4-hour Feb 2021 online masterclass facilitated by world CX & Contact Centre expert Daniel Ord.
Supercharge your customer service skills with our February 2021 Customer Service Professionals Training course with 12 hours of facilitated learning (delivered over 3-weeks) by Australia's top CX trainer.
Learn how to connect with customers through email (sales or service) using a structured framework delivered by a global CX expert over 2 x 4-hour sessions across two consecutive days.
Our flagship customer service training course for frontline staff with 8 hours of facilitated training delivered by 2 x 4-hour sessions with global expert Daniel Ord.
Learn how to design and build a quality assurance program for customer service, call centres etc that will drive customer service excellence in our March 2021 online course delivered by global expert Daniel Ord.
Learn how to manage difficult customers in this 2 x 4-hour March 2021 online masterclass facilitated by world CX & Contact Centre expert Daniel Ord.
Increase sales in your business with our B2B Outbound Sales March 2021 Training Course facilitated by Ingrid Maynard (delivered online via ZOOM)
Arm yourself with the skills and tools you need to build a high-performance team in this 4-hour workshop in April 2021.
Master the six core competencies of CX Management (Customer Experience) with our April 2021 online training course delivered by global CX expert Daniel Ord.
Fast-track your CX (Customer Experience) skills in this April 2021 online course delivered by global CX expert Daniel Ord delivered over 2 x 4-hour sessions.
Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) May 2021 online training course delivered by global expert Daniel Ord.
Learn how to develop, drive and sustain high-performance teams in this Leadership Fundamentals May 2021 training course delivered over ZOOM.
Learn the skills and gain the tools to boost employee engagement in our May 2021 Team Building Activities Workshop.
Learn the skills to create Customer Journey Maps for your business along with other critical CX considerations.
Master the six core competencies of CX Management (Customer Experience) with our June 2021 online training course delivered by global CX expert Daniel Ord.
Learn how to manage difficult customers in this 2 x 4-hour July 2021 online masterclass facilitated by world CX & Contact Centre expert Daniel Ord.
Learn the skills and gain the tools to boost employee engagement in our July 2021 Team Building Activities Workshop.
Help upskill aspiring agents or new Team Leaders on our Introduction to Contact Centre Management July 2021 online course.
Learn how to connect with customers through email (sales or service) using a structured framework delivered by a global CX expert over 2 x 4-hour sessions across two consecutive days.
Learn the skills to effectively Monitor and Coach Contact Centre Agents in this September 2021 training course delivered by global expert Daniel Ord.
Master the six core competencies of CX Management (Customer Experience) with our September 2021 online training course delivered by global CX expert Daniel Ord.
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Learn how to manage difficult customers in this 2 x 4-hour September 2021 online workshop facilitated by global CX & Contact Centre expert Daniel Ord. Suitable for anyone who deals with customers!
Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) October 2021 online training course delivered by global expert Daniel Ord.
Learn the skills to create Customer Journey Maps for your business along with other critical CX considerations.
Learn how to manage difficult customers in this 2 x 4-hour November 2021 online masterclass facilitated by world CX & Contact Centre expert Daniel Ord.
Learn how to connect with customers through email (sales or service) using a structured framework delivered by a global CX expert over 2 x 4-hour sessions across two consecutive days.
Learn how to design and build a quality assurance program for customer service, call centres etc that will drive customer service excellence in our November 2021 online course delivered by global expert Daniel Ord.
Gain the skills and access to 18 customisable resources in the November 2021 Create Amazing Call Centre Team Leaders training course delivered online over ZOOM.
Help upskill, prepare and inspire your new and existing Team Leaders on the basic fundamentals of contact centre management
Learn the skills to effectively Monitor and Coach Contact Centre Agents in this December 2021 training course delivered online by global expert Daniel Ord.
The Jan 2022 Phone Customer Service Booster course is a 3-hour online course designed to supercharge customer service skills for phone-based staff.
Learn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour January 2022 online course suitable for all customer-facing employees
Master the five core competencies of CX Management (Customer Experience) and/or prepare for the CCXP exam February 2022 online training course.