Learn how to design and build a quality assurance program for customer service, call centres etc that will drive customer service excellence in our February 2022 online course delivered by global expert Daniel Ord.
Learn the skills to effectively Monitor and Coach Call Centre Agents in this February 2022 training course delivered online by global expert Daniel Ord.
Improve the quality and efficiency of live chat conversations in the February 2022 Live Chat Customer Service course for employees handling live chat conversations with customers delivered over 2 x 4-hour online sessions.
Fast track your customer experience skills in our February 2022 Introduction to CX Course - suitable for anyone wanting to learn more about CX for business.
The Feb 2022 Phone Customer Service Booster course is a 3-hour online course designed to supercharge customer service skills for phone-based staff.
Supercharge the skills of your Call Centre Team Leaders in this February 2022 course delivered over 4 x 2-hour sessions.
Learn global best-practice contact centre fundamentals in our Introduction to Contact Centre Management February 2022 training course for Team Leaders and Managers.
Supercharge your customer service skills with our February 2022 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (delivered over 3-weeks) suitable for all phone-based staff.
Learn global best practice contact centre management skills in these 16 hours (4 x 4-hour sessions) March 2022 online training course delivered by global expert Daniel Ord.
Improve your sales conversions and customer engagement in this March 2022 Inbound Sales Professional Training Course designed for contact centres employees.
Upskill your employees to better manage stress and improve their health in the March 2022 Workplace Resilience for Customer Service employees training course.
Learn how to optimise your back-office operations in the March 2022 Workforce Optimisation Back Office training course.
Learn how to write better emails to customers in the March 2022 Email Customer Service training course (suitable for all employees).
Accelerate your contact centre inbound sales conversions by upskilling your sales employees in our 3-hour Inbound Sales March 2022 Booster Course.
Gain Team Leader superpowers in this March 2022 BECOME an Amazing Call Centre Team Leader training course (4 x 2-hour live sessions).
Learn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour March 2022 online course suitable for all customer-facing employees
The March 2022 Phone Customer Service Booster course is a 3-hour online course designed to supercharge customer service skills for phone-based staff.
Supercharge your customer service skills with our March 2022 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (delivered over 3-weeks) suitable for all phone-based staff.
Supercharge your customer service skills with our April 2022 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (delivered over 3-weeks) suitable for all phone-based staff.
Fast track your customer experience skills in our April 2022 Introduction to CX Course - suitable for anyone wanting to learn more about CX for business.
The April 2022 Phone Customer Service Booster course is a 3-hour online course designed to supercharge customer service skills for phone-based staff.
Master the five core competencies of CX Management (Customer Experience) and/or prepare for the CCXP exam May 2022 online training course.
Improve your sales conversions and customer engagement in this May 2022 Inbound Sales Professional Training Course designed for phone-based employees.
Learn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour May 2022 online course suitable for all customer-facing employees
Learn the skills to effectively Monitor and Coach Call Centre Agents in this May 2022 training course delivered online by global expert Daniel Ord.
Learn how to write better emails to customers in the May 2022 Email Customer Service training course (suitable for all employees).
Learn the basics of Call Centre Workforce Management in this one-day May 2022 WFM for Contact Centre Team Leaders training course.
Learn global best-practice contact centre fundamentals in our Introduction to Contact Centre Management
May 2022 class for Team Leaders and Managers.
The May 2022 Phone Customer Service Booster course is a 3-hour online course designed to supercharge customer service skills for phone-based staff.
Supercharge your customer service skills with our June 2022 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (delivered over 3-weeks) suitable for all phone-based staff.
Learn how to design and build a quality assurance program for customer service, call centres etc that will improve compliance and drive customer service excellence in our June 2022 online course delivered by global expert Daniel Ord.
Learn global best practice contact centre management skills in these 16 hours (4 x 4-hour sessions) June 2022 online training course delivered by global expert Daniel Ord.
Give your Team Leader superpowers in this June 2022 How to BECOME an Amazing Call Centre Team Leader training course 3 x 2.5-hour live sessions).
The June 2022 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
Learn the framework to develop amazing Call Centre Team Leaders in this June 2022 course delivered over 3 x 2.5-hour sessions.
The June 2022 Live Chat Customer Service course is for frontline employees helping them to deliver great customer service over the live chat channel. Delivered over 2 x 4-hour online sessions.
Learn the essentials of Workforce Management for Call Centres & Retail in this 3-day June 2022 WFM for Practitioners & Managers training course.
Fast track your customer experience skills in our June 2022 Introduction to CX Course - suitable for busy managers and executives wanting to learn more about Customer Experience.
The June 2022 Phone Customer Service Booster course is a 3-hour online course designed to supercharge customer service skills for phone-based staff.
Learn the skills to effectively Monitor and Coach Call Centre Agents in this June 2022 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!