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Fast-track your knowledge of contact centre management in this 2 x 3-hour course January 2025 introduction course delivered by Australian contact centre expert Justin Tippett.
The January 2025 Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
Improve your employee's sales conversions and customer service skills in this February 2025 Inbound Phone Sales Professional training course designed for all phone-based employees.
The February 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
The February 2025 Retail Essentials training course teaches customer service and sales skills to employees in a short, live 3 hour online/virtual course.
In this February 2025 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
Gain all the skills, tools and support you need to start Customer Journey Mapping in the February 2025 Customer Journey Mapping training workshop.
The February 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
Equip your employees with superior customer service skills in the February 2025 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
The February 2025 Retail Sales & Service PRO course teaches premium customer service and sales skills to frontline employees in a 3 x 3-hour sessions online/virtual course.
The March 2025 Customer Service Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
The March 2025 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls, delivered via 2 x 3-hour sessions.
The March 2025 Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
Equip your employees with superior customer service skills in the March 2025 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
The March 2025 Retail and Hospitality Sales and Service training course teaches premium customer service and selling skills for retail/hospitality employees delivered via 2 x 3-hour sessions.
The March 2025 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) March 2025 online training course designed specially for contact centre managers.
Perfect for receptionists/front-desk employees etc, the March 2025 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
The March 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
Suitable for employees working in technical support and helpdesk roles, this March 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
Empower your technical support/helpdesk employees with premium customer service skills in the March 2025 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
The March 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
Fast-track your knowledge of contact centre management in this 2 x 3-hour course March 2025 introduction course delivered by Australian contact centre expert Justin Tippett.
The March 2025 Retail Essentials training course teaches customer service and sales skills to employees in a short, live 3 hour online/virtual course.
Learn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour April 2025 online course - suitable for all customer-facing employees.
Learn the essentials of Workforce Management for Call Centres in this 3-day April 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
The April 2025 CX Management Fundamentals course is the gold standard of customer experience (CX) courses - delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
Learn how to improve qualty and compliance in your call centre in this May 2025 Quality Frameworks for Contact Centres course.
The May 2025 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
Learn the essentials of Workforce Management for Call Centres in this 3-day May 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
Gain all the skills, tools and support you need to start Customer Journey Mapping in the May 2025 Customer Journey Mapping training workshop.
Designed for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day June 2025 WFM for Contact Centre Team Leaders training course.
Learn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour September 2025 online course - suitable for all customer-facing employees.
The September 2025 CX Management Fundamentals course is the gold standard of customer experience (CX) courses - delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) September 2025 online training course designed specially for contact centre managers.