Our March 2022 Inbound Phone Sales Booster Course is designed as a short-duration (3 hours) course that is perfect for employees who handle (or are about to handle) sales related phone calls.
This is a program that has been three decades in the making and is designed to deliver results. It leverages the insights and assessment of more than 50,000 phone calls and a nearly 30-year career spent training and coaching phone skills.
The course provides specific insight into premium call handling sales skills proven to work for any product, service or industry.
It’s based on a sales from a service paradigm that actually delivers more sales by ensuring opportunities don’t slip through your fingers call after call. Sales Conversion, Customer Satisfaction, Net Promoter Score, Call Quality and Employee Engagement are all positively impacted as your employees learn to be both more efficient and effective when customer’s contact you looking for solutions to their needs.
Delivered over 1 x 3-hour session, we’ll teach a structured, yet natural approach (no scripts!) that encourages employees to be themselves and build rapport with customers that will result in increased sales!
This March 2022 Inbound Phone Sales Booster Course has been specifically adapted to be delivered online with trainee engagement and learning outcomes enhanced by the short bursts of interactive and engaging development methods.
With just one three-hour session, it makes it easy to schedule into rosters and get an immediate boost in your employee’s engagement and an increase in sales conversions/better customer experiences.
The March 2022 Inbound Phone Sales Booster Course is suitable for any employees that have discussions with customers over the phone where there is an opportunity to sell whether it’s a product or service, upsell, cross-sell etc. The skills we teach are applicable to all industries, products and services!
Typical roles include:
If you already have some experience on the phones or are looking for something more in-depth, visit our Inbound Phone Sales Professional course or for more generic customer service skills visit our Customer Service training courses.
The March 2022 Inbound Phone Sales Booster Course is the perfect way to learn the essential phone sales call behaviours and consumer sales psychology required to deliver superior phone experiences and sales outcomes.
There’s plenty of role-playing and practice built in to ensure employees can put their new skills to work with the practice conducted in a safe, fun and welcoming online environment.
At the end of the course, trainees will be provided with a certificate of achievement and be empowered with skills that will stay with them for life!
How to nail the first 10-20 secs of any call and bridge to needs discovery with confidence.
Techniques to have better conversations to establish what customers want to achieve.
How to make it easy for customers to buy in a way that makes them feel great about their decision and the experience.
The March 2022 Inbound Phone Sales Booster Course has been designed by Simon Blair, one of Australia’s leading Sales and Customer Service trainers.
Simon has over 25 years of experience helping to teach and build habits in the most critical call handling behaviours that have already been used to transform thousands of staff across diverse operations into Sales Superstars.
As well as being one of Australia’s top trainers, Simon is an avid podcaster, father of 4 and he’s a proud supporter of the North Melbourne AFL team (don’t hold that against him!).
We’ve received great feedback and testimonials from participants and managers who implemented the training with a selection of testimonials below.
CX Skills is a specialist training business that only delivers contact centre, customer experience, customer service and leadership related courses facilitated exclusively by industry professionals. We're one of the founding members of the Australian Customer Experience Professionals Association (ACXPA) and we are committed to helping Australia to be recognised as global leaders in Customer Experience.
We’ve trained thousands of staff across a diverse range of businesses and we’re proud of the amazing customer testimonials we’ve received directly and on Google reviews so you can rest assured your training is in good hands.
The March 2022 Inbound Phone Sales Booster training course is delivered via Zoom at the following date and time:
Dates don’t suit? See what other sessions are available >
Want a private course just for your team? Contact us about a private course that can be more cost-effective for larger groups and you have flexibility over the dates and times.
The March 2022 Inbound Phone Sales Booster Training course is $247 AUD per person ex GST for the 3 hours of facilitated learning (1 x 3-hour session).
Tickets can be purchased using a credit card or requesting an invoice on checkout (the invoice must be paid in full prior to the course commencing).