New course for 2022!
The March 2022 BECOME an Amazing Call Centre Team Leader training course provides everything existing Team Leaders (or those that want to become one) need to Level Up their skill set with all the training, tools and resources needed to effectively lead teams that consistently hit their targets and KPIs.
This course will help you get the skills and resources bosses are looking for in their Team Leaders to turn underperforming team members into top achievers fast!
Ask yourself this:
If you’ve answered yes to one or more of these questions this course is for you!
Designed for contact centre Team Leaders who want to sharpen their skills to Level Up or people who want to step up to become a Team Leader, this March 2022 BECOME an Amazing Call Centre Team Leader course will equip you with the skills and tools you need to effectively manage teams to regularly reach (or even exceed) monthly targets.
With these new skills and tools, you’ll be able to easily turn underperformers into top achievers fast!
Delivered over two weeks with 2 x 2-hour workshops each week (so a total of 4 workshops and 8 hours of live training), the workshops and easy-to-customise tools and resources show you how to become an amazing Team Leader who coaches, nurtures and leads winning teams that regularly hit their targets and KPIs.
This March 2022 BECOME an Amazing Call Centre Team Leader course with its 14 easy-to-customise tools, resources and templates provides the perfect platform for existing Team Leaders (or people who want to be one) that want to protect their job or increase their chances for promotion.
The opportunity to acquire the practical skills and resources bosses are looking for in their Team Leaders is extremely valuable and will change the performance of your team by finally equipping you with the skills and tools needed to effectively turn underperformers into high achievers fast!
It is especially suited for:
We have built this March 2022 Create Amazing Call Centre Team Leaders training course to enable participants with the time to learn and apply their new-found skills in-between sessions, so the program is delivered over 2 weeks with a 2-hour workshop each Tuesday and Thursday afternoon.
Each 2-hour workshop includes time to learn the skills and resources and all workshops are delivered live by Australia’s leading Team Leader Coach and Mentor, Marc Carriere.
Lessons and resources that bring clarity and deep understanding of your purpose and the reasons why you and your Team Leaders and team members want to achieve continued and sustained success.
Lessons and resources to identify the key traits, characteristics and practices of amazing Team Leaders to get the right person to begin with, who clearly understands their role and responsibilities.
Lessons and tools that provide the structure and accountability to ensure Team Leaders are spending the time needed each day to effectively manage and leading their teams – especially underperformers!
Lessons and tools for creating easy to follow Call Structures with the right steps and proper sequence to follow that are easy for Team Leaders to coach team members on to increase their success.
Easily and effectively monitor and score team members’ calls with an easy-to-customize Scoring Tool that identifies areas to praise and deficiencies that need to be corrected with further individual training.
Lessons and resources for effectively providing corrective and nurturing feedback that identify positive aspects of calls to praise and deficiencies Team Leaders can work on with team members.
Lessons and Templates for conducting Team Leader and Team Member Skills Audits to identify those areas Managers and Team Leaders need to focus on to get the most out of their team.
Lessons and templates for developing Team Leader and Team Member Coaching Plans outlining coaching roadmaps for areas of improvement, who delivers coaching and when it’s delivered.
In addition to the 8 hours of live facilitated training sessions for the modules above, by purchasing this course you also receive these incredible benefits:
6 MONTHS UNLIMITED ACCESS TO THE BECOMING AN AMAZING CALL CENTRE TEAM LEADERS ONLINE COURSE – ($997 USD Value)
Unlimited access to all the Modules, Lessons and Resources for becoming an amazing Team Leader for 6 months that allows you to review all the sessions we’ll conduct together to reference whenever you want to review any aspect of the program.
14 RESOURCES, TOOLS AND TEMPLATES ($1,419 USD Value)
Easily customized Resources, Tools and Templates for Team Leaders to use to lead their teams to regularly achieve (or even exceed) their monthly Targets and KPIs including the 7 Pillars For Becoming An Amazing Team Leader Workbook.
15 BONUS MICRO TRAININGS ($975 USD Value)
Bonus Micro Training videos covering topics such as: 3 Traits You Must Find When Hiring Team Leaders, 15 Essential Habits of Amazing Team Leaders, How Managers and Team Leaders Can Improve Feedback Practices AND MANY MORE!
By completing the March 2022 BECOME an Amazing Call Centre Team Leader training course you will learn practical, proven and easy-to-implement skills (developed in the trenches – Not Theory or PowerPoint ‘Fluff’) and get 14 easy-to-use and customise Resources and Tools to help you become a truly amazing Team Leader with:
You’ll Impress your managers with the new skills and resources you’ve acquired that reduce the time it takes you to make your team members more productive.
After completing this course, you’ll finally be able to say Goodbye to the stress and frustration of missing team’s goals and targets, keep your job safe and increase your chances for promotion!
While this March 2022 BECOME an Amazing Call Centre Team Leader training course has traditionally been delivered on-site/in-person, with the arrival of COVID we’ve now adapted this course to be delivered online via ZOOM teleconferencing for all our public courses.
Spaced out over two weeks, the 4 x 2-hour sessions are held on Wednesdays and Fridays each week to allow you plenty of time to attend to normal duties while developing your newfound leadership superpowers.
If you’d rather have the course delivered in-person on your premises or would like more flexibility with the dates, times and duration please refer to our private training options >
The March 2022 BECOME an Amazing Call Centre Team Leader training course is delivered over 4 x 2-hour sessions (two sessions per week) with exact dates and times below enabling you to plan ahead:
Starting in his early 20s as a direct salesperson Marc began specializing in lead generation, telesales and appointment setting. And with the help of mentors and his natural ability, quickly became recognized as a direct marketing and call centre expert.
Over the past 35 years, Marc has provided call centre consulting and training services to a wide variety of B2B and B2C companies in Australia, Canada, Fiji, México, The Bahamas, United Kingdom and the United States of America.
With his worldwide experience managing call centre teams who have won 3 Silver and 3 Gold ‘Ardy’ Awards, mentoring and coaching Call Centre Managers and Team Leaders and having owned a call centre himself, Marc is well aware of the difficulties call centres face in consistently meeting their targets and KPIs.
Marc Carriere is a Call Centre Team Leader specialist with a selection of customer testimonials listed below.
CX Skills is a specialist training business that only delivers contact centre, customer experience, customer service and leadership related courses facilitated exclusively by industry professionals. We're one of the founding members of the Australian Customer Experience Professionals Association (ACXPA) and we are committed to helping Australia to be recognised as global leaders in Customer Experience.
We’ve trained thousands of staff across a diverse range of businesses and we’re proud of the amazing customer testimonials we’ve received directly and on Google reviews so you can rest assured your training is in good hands.
The March 2022 BECOME an Amazing Call Centre Team Leader training course facilitated live by Marc Carriere is just $1,197 AUD plus GST for 8 hours of facilitated learning delivered over 4 x 2-hour modules.
Tickets can be purchased using a credit card or invoice – just select your preferred option on checkout.
The price includes:
Save 15% if you purchase 2 or more tickets in the same transaction!