May 2026 How to Be a Great Call Centre Team Leader
Online via Zoom Price: $997.00 AUD ex GSTThe May 2026 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
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Public, live and online
Live Upcoming Public Courses
Our public courses below are open sessions you can purchase a single ticket for — or book a few spots for your team. Delivered live online, they’re a simple way to access expert training without the cost of a private program.
Browse the upcoming courses below or explore our course categories to see what training is available for either public or private delivery. Need help choosing? Call 03 9008 7287 or send us a message.
May 2026 Inbound Phone Sales Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe May 2026 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls, delivered via 2 x 3-hour sessions.
May 2026 CX for Call Centre Team Leaders
Online via Zoom Price: $897.00 AUD ex GSTLive online CX training for Team Leaders in May 2026. Learn CX architecture, journeys, VOC, CX strategy and metrics, and how to apply them in your team.
May 2026 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day May 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
May 2026 Reception Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe May 2026 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
May 2026 Contact Centre Management Fundamentals
Online via Zoom Price: $1,997.00 AUD ex GSTLearn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) May 2026 online training course designed specially for contact centre managers.
May 2026 Phone Customer Service Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe May 2026 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
May 2026 Tech Support Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe May 2026 Helpdesk/Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
May 2026 Customer Journey Mapping
Online via Zoom Price: $1,197.00 AUD ex GSTGain all the skills, tools and support you need to start Customer Journey Mapping in the May 2026 Customer Journey Mapping training workshop.
May 2026 Public Sector Essentials
Online via Zoom Price: $298.00 AUD ex GSTThe May 2026 Public Sector Customer Service Essentials course improves phone, email and in-person skills via a 3-hour live online course.
May 2026 Public Sector Foundations
Online via Zoom Price: $448.00 AUD ex GSTThe May 2026 Public Sector Customer Service Foundations course improves phone, email and in-person skills via 2 x 3-hour live online sessions.
May 2026 QA Frameworks for Contact Centres
Online via Zoom Price: $1,397.00 AUD ex GSTLearn how to design, build, implement and optimise a Quality Framework for Contact Centres May 2026 course to improve efficiency, compliance and the quality of customer conversations.
May 2026 Reception Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe May 2026 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
May 2026 Technical Support Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTSuitable for employees working in technical support and helpdesk roles, this May 2026 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
June 2026 Introduction to Contact Centre Management
Online via Zoom Price: $697.00 AUD ex GSTFast-track your knowledge of contact centre management in this 2 x 3-hour course June 2026 introduction course delivered by Australian contact centre expert Justin Tippett.
June 2026 Call Centre Operations for Team Leaders
Online via Zoom Price: $897.00 AUD ex GSTBuild confident Team Leaders who understand service levels, occupancy, forecasting and real-time performance in this June 2026 Call Centre Operations for Team Leader course delivered live, online.
June 2026 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day June 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
June 2026 Frontline Customer Service Foundations
Online via Zoom Price: $428.00 AUD ex GSTJoin the June 2026 Frontline Customer Service Foundations course to master premium customer service skills for all face-to-face interactions where customer service matters.
June 2026 Collections Foundations
Online via Zoom Price: $428.00 AUD ex GSTLearn proven skills to manage payment conversations, disputes and debt recovery with professionalism and empathy in this 2 × 3-hour June 2026 online course — designed for employees who handle customer accounts or collections as part of their role.
June 2026 Retention Foundations
Online via Zoom Price: $428.00 AUD ex GSTLearn customer-first skills to handle cancellations with empathy and confidence in this 2 × 3-hour June 2026 Customer Retention online course — designed for employees who manage customer accounts, memberships or subscriptions.
June 2026 People Leadership for Call Centre Team Leaders
Online via Zoom Price: $897.00 AUD ex GSTThe June 2026 People Leadership & Management for Call Centre Team Leaders teaches practical people-management, engagement and performance conversation skills.
June 2026 Reception Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe June 2026 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
June 2026 Phone Customer Service Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe June 2026 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
June 2026 Tech Support Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe June 2026 Helpdesk/Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
June 2026 Real-Time WFM for Contact Centre Analysts
Online via Zoom Price: $697.00 AUD ex GSTThe June 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
June 2026 Technical Support Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTSuitable for employees working in technical support and helpdesk roles, this June 2026 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
July 2026 Tech Support Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe July 2026 Helpdesk/Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
July 2026 How to Be a Great Call Centre Team Leader
Online via Zoom Price: $997.00 AUD ex GSTThe July 2026 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
July 2026 Reception Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe July 2026 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
July 2026 Technical Support Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTSuitable for employees working in technical support and helpdesk roles, this July 2026 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
July 2026 Reception Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe July 2026 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
August 2026 Tech Support Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe August 2026 Helpdesk/Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
August 2026 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day August 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
August 2026 Reception Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe August 2026 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
August 2026 Technical Support Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTSuitable for employees working in technical support and helpdesk roles, this August 2026 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
August 2026 Real-Time WFM for Contact Centre Analysts
Online via Zoom Price: $697.00 AUD ex GSTThe August 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
August 2026 Reception Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe August 2026 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
September 2026 Managing Difficult Customers
Online via Zoom Price: $747.00 AUD ex GSTLearn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour September 2026 online course - suitable for all customer-facing employees.
September 2026 Tech Support Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe September 2026 Helpdesk/Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
September 2026 Reception Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe September 2026 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.