Call Centre Sales Training Courses in Australia
Over the years the traditional call centre has evolved from primarily being a ‘cost centre’ to now being a major revenue stream for many businesses. Contact centres typically handle sales calls and activities through inbound calls, online sales, emails, live chat or the more traditional outbound/telemarketing.
So whilst the functions may have changed, for many contact centres, the training that underpins the skills of the frontline agents hasn’t evolved beyond basic customer service skills.
Our call centre sales training courses are designed to empower your frontline employees with proven contact centre specific sales methodologies that will improve your sales results in any industry and across any product or service.
So whether it's direct sales or making the most of cross-selling or upselling opportunities, our call centre sales training courses will teach your contact centre agents skills that will deliver improved sales performance.
Types of call centre sales training courses
There are a number of different types of call centre sales training courses available with the main difference between inbound and outbound sales as the skills required are very different.
With inbound sales, customers are typically already interested in a purchase or it may require cross-selling, upselling etc.
Outbound sales skills in a contact centre can require a completely different skill set that amongst the sales skills, can also involve resilience, objection handling and so on.
Even within outbound calling, there are different skills that can be required with cold calling (no relationship with the customer) requiring a very different skillset to hot calls (where the customer has requested someone to contact them).
Most of our call centre sales training courses will involve plenty of role-plays and practice using generic products and services or to use your own examples, refer to our private training options below.
Public or Private?
All of our contact centre sales training courses can be delivered publicly (with other businesses) or privately (just for your business). We've explained some of the differences below.
Public Courses
Our publicly available contact centre sales courses enable you to enrol as few as one employee making them a cost-effective way of upskilling your employees.
The public courses can also be a great way to interact and learn from others in either the same or different industries.
Each course has fixed times and dates making it easy to plan around shifts, holidays, induction periods etc.
Private Courses
Whilst the public courses can be a great way to interact with others and are perfect for small numbers, sometimes you need more flexibility with the dates and times or you’d like the cost benefits of training larger groups of agents just for your business.
Our private courses can deliver the same course with dates and times to suit you and we can also include custom-built role plays, simulations and call examples based on your business rather than generic ones we use in our public courses.
Learn more about our private training options >
Customer Testimonials
We're incredibly proud of the customer testimonials we've received for our Contact Centre Sales training courses. You can read some of the latest below or you can read all of our customer testimonials here >
Outstanding course- highly recommend for any Contact Centre Manager
Excellent course with a well thought and usefull material that can be put into practice immediately . Definitely will help to solve a lot of common challenges any CCM experiences. Many CCMs get their knowledge through experience and passed from their leaders, however this course certain helps to complete the knowledge gaps and also challenge some of the way you were taught. Thanks to Dan and Marcus .
What a great course!
So much information but all extremely valuable. Daniel and Marcus were nothing but fantastic throughout this course. Will definitely recommend to my colleagues and friends
Great content and trainer
The training provided manages to take complex sales strategies and make them easy to understand and implement in a sales call. It provides a structure that isn’t stifled by wordy scripts and pitches, and guides consultants towards a successful outcome for both the customer and consultant.
This training took efficient, tried and tested sales concepts and expand on them to not only generate higher conversion, but a more positive customer experience.
Aside from the training, which was amazing, Simon – the trainer – was a pleasure to work with. He was attentive and showed a real passion and desire to enhance the trainee’s sales expertise.
Great support!
Thank you so much for your time today. It was an absolute pleasure to learn the Five Degrees telephone sales method from you. I have since gone over all of the content you have sent through. Some fantastic information, material and examples in there. Thanks for making yourself available to assist me on this journey
Skills for life!
Hi Simon, hope you are doing fine. I have moved out of and have since joined a new organisation but I wanted to tell you that the learning and insights from your sales training sessions are still really helping me in my day-to-day life. Also, I can actually implement the learnings here as well in my new role. I can not thank you enough for this!
Great passion and program
I feel that we are, as a business, we are in a better position than we were “BS” (Before Simon). Staff have a great foundation in appreciating the value and art of a buying process and sales conversation.
Thanks for your guiding hand and sharing your passion for the member experience with us. I for one, and I know many more, really do see the value in your process.
About CX Skills
CX Skills is a specialist training business that only delivers contact centre, customer experience, customer service and leadership related courses facilitated exclusively by industry professionals. We're one of the founding members of the Australian Customer Experience Professionals Association (ACXPA) and we are committed to helping Australia to be recognised as global leaders in Customer Experience.
We’ve trained thousands of staff across a diverse range of businesses and we’re proud of the amazing customer testimonials we’ve received directly and on Google reviews (the most recent listed below) so you can rest assured your training is in good hands.
Sales Training Options to suit your learning objectives
We have three purpose-built contact centre sales training courses designed specifically for a call centre or frontline roles that include a sales component to their role. To learn more about each course, click on the 'Learn more >' button.
You can also purchase tickets instantly to the public courses appearing at the bottom of this page.
