Learn the skills to effectively Monitor and Coach Contact Centre Agents in this September 2021 training course delivered by global expert Daniel Ord.
Learn the skills to effectively Monitor and Coach Contact Centre Agents in this December 2021 training course delivered online by global expert Daniel Ord.
Learn the skills to effectively Monitor and Coach Call Centre Agents in this February 2022 training course delivered online by global expert Daniel Ord.
Learn global best-practice contact centre fundamentals in our Introduction to Contact Centre Management February 2022 training course for Team Leaders and Managers.
Learn global best practice contact centre management skills in these 16 hours (4 x 4-hour sessions) March 2022 online training course delivered by global expert Daniel Ord.
Gain Team Leader superpowers in this March 2022 BECOME an Amazing Call Centre Team Leader training course (4 x 2-hour live sessions).
Learn the skills to effectively Monitor and Coach Call Centre Agents in this May 2022 training course delivered online by global expert Daniel Ord.