May 2022 Introduction to Contact Centre Management
Online via Zoom Price: $497.00 AUD ex GSTLearn global best-practice contact centre fundamentals in our Introduction to Contact Centre Management
May 2022 class for Team Leaders and Managers.
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June 2022 Contact Centre Management Fundamentals
Online via Zoom Price: $1,797.00 AUD ex GSTLearn global best practice contact centre management skills in these 16 hours (4 x 4-hour sessions) June 2022 online training course delivered by global expert Daniel Ord.
June 2022 BECOME an Amazing Call Centre Team Leader
Online via Zoom Price: $1,197.00 AUD ex GSTGive your Team Leader superpowers in this June 2022 How to BECOME an Amazing Call Centre Team Leader training course 3 x 2.5-hour live sessions).
June 2022 WFM for Practitioners
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres & Retail in this 3-day June 2022 WFM for Practitioners & Managers training course.
June 2022 How to Monitor and Coach Call Centre Agents
Online via Zoom Price: $697.00 AUD ex GSTLearn the skills to effectively Monitor and Coach Call Centre Agents in this June 2022 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!
July 2022 WFM for Contact Centre Team Leaders
Online via Zoom Price: $697.00 AUD ex GSTLearn the basics of Call Centre Workforce Management in this one-day July 2022 WFM for Contact Centre Team Leaders training course.
August 2022 BECOME an Amazing Call Centre Team Leader
Online via Zoom Price: $1,197.00 AUD ex GSTGive your Team Leader superpowers in this August 2022 How to BECOME an Amazing Call Centre Team Leader training course 3 x 2.5-hour live sessions).
August 2022 WFM for Practitioners
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres & Retail in this 3-day August 2022 WFM for Practitioners training course.
September 2022 Contact Centre Management Fundamentals
Online via Zoom Price: $1,897.00 AUD ex GSTLearn global best practice contact centre management skills in these 16 hours (4 x 4-hour sessions) September 2022 online training course delivered by global expert Daniel Ord.
September 2022 WFM for Contact Centre Team Leaders
Online via Zoom Price: $697.00 AUD ex GSTLearn the basics of Call Centre Workforce Management in this one-day September 2022 WFM for Contact Centre Team Leaders training course.
November 2022 BECOME an Amazing Call Centre Team Leader
Online via Zoom Price: $1,197.00 AUD ex GSTGive your Team Leader superpowers in this November 2022 How to BECOME an Amazing Call Centre Team Leader training course delivered over 3 x 2.5-hour live Saturday morning sessions).
November 2022 Managing Difficult Customers
Online via Zoom Price: $497.00 AUD ex GSTLearn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour November 2022 online course suitable for all customer-facing employees.
February 2023 Managing Difficult Customers
Online via Zoom Price: $497.00 AUD ex GSTLearn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour February 2023 online course suitable for all customer-facing employees.
February 2023 WFM for Practitioners
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres (& it also applies to Retail!) in this 3-day February 2023 WFM for Practitioners training course delivered by the WFM experts at CallDesign.
March 2023 How to Assess and Coach Contact Centre Agent Performance
Online via Zoom Price: $797.00 AUD ex GSTLearn how to assess and coach Contact Centre Agents for performance in this March 2023 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!
March 2023 WFM for Contact Centre Team Leaders
Online via Zoom Price: $697.00 AUD ex GSTA 'must' for all Team Leaders - Learn the basics of Call Centre Workforce Management in this one-day March 2023 WFM for Contact Centre Team Leaders training course.
April 2023 Quality Framework for Contact Centres
Online via Zoom Price: $797.00 AUD ex GSTLearn how to design and build a quality assurance program for customer service, call centres etc that will improve compliance and drive customer service excellence in our April 2023 online course delivered by global expert Daniel Ord.
April 2023 WFM for Practitioners
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres (& it also applies to Retail!) in this 3-day April 2023 WFM for Practitioners training course delivered by the WFM experts at CallDesign.
May 2023 How to be a Great Call Centre Team Leader
Online via Zoom Price: $997.00 AUD ex GSTThe May 2023 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
May 2023 Managing Difficult Customers
Online via Zoom Price: $497.00 AUD ex GSTLearn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour May 2023 online course suitable for all customer-facing employees.
June 2023 WFM for Practitioners
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres (& it also applies to Retail!) in this 3-day June 2023 WFM for Practitioners training course delivered by the WFM experts at CallDesign.
July 2023 WFM for Contact Centre Team Leaders
Online via Zoom Price: $697.00 AUD ex GSTA 'must' for all Team Leaders - Learn the basics of Call Centre Workforce Management in this one-day July 2023 WFM for Contact Centre Team Leaders training course.
July 2023 How to be a Great Call Centre Team Leader
Online via Zoom Price: $997.00 AUD ex GSTThe July 2023 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
July 2023 Managing Difficult Customers
Online via Zoom Price: $497.00 AUD ex GSTLearn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour July 2023 online course suitable for all customer-facing employees.
August 2023 WFM for Practitioners
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres (& it also applies to Retail!) in this 3-day August 2023 WFM for Practitioners training course delivered by the WFM experts at CallDesign.
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September 2023 How to Assess and Coach Contact Centre Agent Performance
Online via Zoom Price: $797.00 AUD ex GSTLearn how to assess and coach Contact Centre Agents for performance in this September 2023 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!
October 2023 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres (& it also applies to Retail!) in this 3-day October 2023 WFM Essentials training course delivered by the WFM experts at CallDesign.
October 2023 How to Manage and Lead Contact Centre Employees
Online via Zoom Price: $1,697.00 AUD ex GSTTake your contact centre management leadership skills to the next level in this October 2023 How to Manage and Lead Contact Centre Employees course.
November 2023 WFM for Contact Centre Team Leaders
Online via Zoom Price: $697.00 AUD ex GSTA 'must' for all Team Leaders - Learn the basics of Call Centre Workforce Management in this one-day November 2023 WFM for Contact Centre Team Leaders training course.
November 2023 Managing Difficult Customers
Online via Zoom Price: $497.00 AUD ex GSTLearn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour November 2023 online course suitable for all customer-facing employees.
December 2023 Introduction to Contact Centre Management
Online via Zoom Price: $497.00 AUD ex GSTFast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & CX SKills CEO Justin Tippett.
December 2023 Contact Centre Coaching PRO
Online via Zoom Price: $797.00 AUD ex GSTIn this December 2023 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
January 2024 How to Be a Great Call Centre Team Leader
Online via Zoom Price: $997.00 AUD ex GSTThe January 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
January 2024 Managing Difficult Customers
Online via Zoom Price: $497.00 AUD ex GSTLearn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour January 2024 online course suitable for all customer-facing employees.
February 2024 Contact Centre Coaching PRO
Online via Zoom Price: $797.00 AUD ex GSTIn this February 2024 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
February 2024 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day February 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
March 2024 Introduction to Contact Centre Management
Online via Zoom Price: $497.00 AUD ex GSTFast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & CX SKills CEO Justin Tippett.
March 2024 How to Be a Great Call Centre Team Leader
Online via Zoom Price: $997.00 AUD ex GSTThe March 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
April 2024 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day April 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
April 2024 WFM for Contact Centre Team Leaders
Online via Zoom Price: $697.00 AUD ex GSTA 'must' for all Team Leaders - Learn the basics of Call Centre Workforce Management in this one-day April 2024 WFM for Contact Centre Team Leaders training course.