May 2024 How to Assess and Coach Contact Centre Agent Performance
Learn how to assess and coach Contact Centre Agents for performance in this May 2024 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!
Learn how to assess and coach Contact Centre Agents for performance in this May 2024 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!
Suitable for employees working in technical support and helpdesk roles, this May 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
The May 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
The May 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
The May 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
The May 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
Gain all the skills, tools and support you need to start Customer Journey Mapping in the May 2024 Customer Journey Mapping training workshop.
The May 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
Fast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & CX SKills CEO Justin Tippett.
Fast track your Customer Experience (CX) skills and awareness in the May 2024 Introduction to CX Course delivered by global expert Daniel Ord.