October 2024 Managing Difficult Customers
Online via Zoom Price: $497.00 AUD ex GSTLearn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour October 2024 online course suitable for all customer-facing employees.
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October 2024 Customer Service Phone Essentials
Online via Zoom Price: $268.00 AUD ex GSTThe October 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
October 2024 Inbound Phone Sales Essentials
Online via Zoom Price: $268.00 AUD ex GSTThe October 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
October 2024 How to Assess and Coach Contact Centre Agent Performance
Online via Zoom Price: $798.00 AUD ex GSTLearn how to assess and coach Contact Centre Agents for performance in this October 2024 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!
October 2024 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day October 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
October 2024 Customer Service Reception PRO
Online via Zoom Price: $498.00 AUD ex GSTPerfect for receptionists/front-desk employees etc, the October 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
October 2024 Inbound Phone Sales Professional
Online via Zoom Price: $497.00 AUD ex GSTImprove your employee's sales conversions and customer service skills in this October 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
October 2024 Customer Service Phone Professionals
Online via Zoom Price: $497.00 AUD ex GSTEquip your employees with superior customer service skills in the October 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
October 2024 How to Be a Great Call Centre Team Leader
Online via Zoom Price: $997.00 AUD ex GSTThe October 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
October 2024 Tech Support Customer Service Essentials
Online via Zoom Price: $268.00 AUD ex GSTSuitable for employees working in technical support and helpdesk roles, this October 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
October 2024 Customer Service Reception Essentials
Online via Zoom Price: $268.00 AUD ex GSTThe October 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
November 2024 WFM for Contact Centre Team Leaders
Online via Zoom Price: $697.00 AUD ex GSTDesigned for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day November 2024 WFM for Contact Centre Team Leaders training course.
November 2024 Quality Frameworks for Contact Centres
Online via Zoom Price: $798.00 AUD ex GSTLearn how to improve qualty and compliance in your call centre in this November 2024 Quality Frameworks for Contact Centres course.
November 2024 Tech Support PRO
Online via Zoom Price: $498.00 AUD ex GSTEmpower your technical support/helpdesk employees with premium customer service skills in the November 2024 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
November 2024 Customer Service Phone Essentials
Online via Zoom Price: $268.00 AUD ex GSTThe November 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
November 2024 Introduction to Contact Centre Management
Online via Zoom Price: $197.00 AUD ex GSTFast-track your knowledge of contact centre management in this 2 x 3-hour course November 2024 introduction course delivered by Australian contact centre expert Justin Tippett.
November 2024 Inbound Phone Sales Essentials
Online via Zoom Price: $268.00 AUD ex GSTThe November 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
November 2024 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day November 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
November 2024 Customer Service Phone Professionals
Online via Zoom Price: $497.00 AUD ex GSTEquip your employees with superior customer service skills in the November 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
November 2024 Customer Journey Mapping
Online via Zoom Price: $1,197.00 AUD ex GSTGain all the skills, tools and support you need to start Customer Journey Mapping in the November 2024 Customer Journey Mapping training workshop.
November 2024 Retail and Hospitality Sales and Service PRO
Online via Zoom Price: $498.00 AUD ex GSTThe November 2024 Retail Sales & Service PRO course teaches premium customer service and sales skills to frontline employees in a 3 x 3-hour sessions online/virtual course.
November 2024 Inbound Phone Sales Professional
Online via Zoom Price: $497.00 AUD ex GSTImprove your employee's sales conversions and customer service skills in this November 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
November 2024 Retail Essentials
Online via Zoom Price: $268.00 AUD ex GSTThe November 2024 Retail Essentials training course teaches customer service and sales skills to employees in a short, live 3 hour online/virtual course.
December 2024 Real-Time WFM for Contact Centre Analysts
Online via Zoom Price: $697.00 AUD ex GSTThe December 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
December 2024 Customer Service Reception Essentials
Online via Zoom Price: $268.00 AUD ex GSTThe December 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
December 2024 Customer Service Phone Essentials
Online via Zoom Price: $268.00 AUD ex GSTThe December 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
December 2024 Inbound Phone Sales Essentials
Online via Zoom Price: $268.00 AUD ex GSTThe December 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
December 2024 Tech Support Customer Service Essentials
Online via Zoom Price: $268.00 AUD ex GSTSuitable for employees working in technical support and helpdesk roles, this December 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
December 2024 Retail and Hospitality Sales and Service Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe December 2024 Retail and Hospitality Sales and Service training course teaches premium customer service and selling skills for retail/hospitality employees delivered via 2 x 3-hour sessions.
December 2024 Customer Service Reception PRO
Online via Zoom Price: $498.00 AUD ex GSTPerfect for receptionists/front-desk employees etc, the December 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
January 2025 Customer Service Phone Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe January 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
January 2025 Customer Service Phone Professionals
Online via Zoom Price: $548.00 AUD ex GSTEquip your employees with superior customer service skills in the January 2025 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
January 2025 Customer Service Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe January 2025 Customer Service Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
January 2025 Customer Service Reception PRO
Online via Zoom Price: $548.00 AUD ex GSTPerfect for receptionists/front-desk employees etc, the January 2025 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
January 2025 Managing Difficult Customers
Online via Zoom Price: $497.00 AUD ex GSTLearn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour January 2025 online course - suitable for all customer-facing employees.
January 2025 Tech Support Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTSuitable for employees working in technical support and helpdesk roles, this January 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
January 2025 Tech Support PRO
Online via Zoom Price: $548.00 AUD ex GSTEmpower your technical support/helpdesk employees with premium customer service skills in the January 2025 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
January 2025 Inbound Phone Sales Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe January 2025 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls, delivered via 2 x 3-hour sessions.
January 2025 Introduction to Contact Centre Management
Online via Zoom Price: $497.00 AUD ex GSTFast-track your knowledge of contact centre management in this 2 x 3-hour course January 2025 introduction course delivered by Australian contact centre expert Justin Tippett.
January 2025 Tech Support Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe January 2025 Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.