Improve the quality and efficiency of live chat conversations in the February 2022 Live Chat Customer Service course for employees handling live chat conversations with customers delivered over 2 x 4-hour online sessions.
The June 2022 Live Chat Customer Service course is for frontline employees helping them to deliver great customer service over the live chat channel. Delivered over 2 x 4-hour online sessions.
The August 2023 Live Chat Course for Customer Service employees teaches global best practices to help frontline employees deliver great customer service over the live chat channel, delivered over 2 x 4-hour online sessions.