Self-Paced Online Workplace Stress and Resilience Course
Looking to build resilience and manage workplace stress effectively?
Our self-paced Online Workplace Stress and Resilience Course provides a structured, flexible, and interactive learning experience designed for employees, team leaders, managers and professionals looking to enhance their ability to manage stress and build resilience.
Workplace stress can impact performance, well-being, and job satisfaction. This course focuses on providing practical strategies to navigate stress, strengthen mental endurance, and foster a positive work environment.
The Stress and Resilience Pathway is just one of 20+ structured learning pathways available, offering a guided approach to developing essential skills for workplace success.
With over 300 courses, you can also explore individual topics or follow other pathways tailored to different roles and industries, all for a low monthly price.
💡 Looking for live, interactive training? Check out our Workplace Resilience Essentials Course for expert-led sessions.
What is a Learning Pathway?
With over 300+ courses included in a monthly subscription for every employee to choose from, they could be overwhelmed navigating their learning journey.
That’s why we’ve designed 20+ structured learning pathways – grouped selections of courses that develop essential skills for specific roles.
Instead of choosing courses individually, a Learning Pathway provides a structured way to build knowledge step by step, ensuring you develop the right skills in a logical, progressive manner.
For example, this Online Workplace Stress and Resilience Course focuses on core competencies like stress management, mindfulness, and mental endurance to enhance well-being and workplace performance.
Organised Learning
Employees follow a structured learning pathway, ensuring they gain essential skills in the right order without guesswork.
Saves Time & Effort
No need to manually select courses – our pathways remove the complexity, so employees can focus on learning.
Job-Specific Skills
Each pathway is designed for specific roles, ensuring employees develop the right skills to perform at their best.
By completing a pathway, employees gain confidence knowing they’ve developed a set of core skills tailored to their role, rather than just picking random courses.
🏆 Following the successful completion of all assigned course modules in the pathway, your employee will be awarded with a certificate of achievement that can be downloaded digitally.
Workplace Stress and Resilience Course Modules
One of our most valuable pathways, the Online Workplace Stress and Resilience Course, is designed to help employees develop essential skills to manage workplace challenges and build resilience.
Each course module includes:
📺 ~10-minute video lesson – Short, engaging sessions covering key techniques.
📖 Downloadable workbook – Practical exercises and action plans for real-world application.
✅ Online assessment – Reinforce learning and measure understanding.
The 7 modules included in this learning pathway:
1. Attitude
Learn how a positive attitude impacts customer interactions and enhances the front desk experience.
2. Customer Service Excellence
Understand the key principles of delivering outstanding customer service at the front desk.
3. Communication Skills
Develop verbal and non-verbal communication techniques, including tone, clarity, and body language.
4. Answering the Telephone
Master professional phone answering techniques, including greetings and call handling.
5. Email Etiquette
Learn how to craft clear, concise, and professional email responses for customer enquiries.
6. Handling Difficult Customers
Gain strategies for managing difficult interactions with professionalism and confidence.
7. Keeping Customers Informed
Understand the importance of keeping customers updated to enhance their experience.
8. Reception & Front Desk Best Practices
Explore best practices for managing front desk operations and creating a welcoming environment.
Course Certification & Training Records
Upon completing all required modules in the self-paced Online Workplace Stress and Resilience Course, employees receive a digital certificate of achievement, validating their skills in workplace resilience and stress management.
For businesses, this provides a verifiable record of investment in employee well-being, demonstrating a commitment to fostering a healthy work environment.
Certificates can be shared digitally, printed, or included in professional portfolios to showcase skills and career progression.
Explore Other Learning Pathways
There are over 20+ Course Pathways included with every online learning subscription, ensuring there is a solution for all job roles. Explore more information on some of our popular self-paced course pathways below or view all available course pathways here >
Get Started Today
Our Self-paced Online Workplace Stress and Resilience Course is just one of 20+ structured learning pathways designed to help employees develop the skills needed to manage stress and build resilience in the workplace.
With a single low-cost subscription, your team gets unlimited access to:
✅ 20+ Learning Pathways tailored to different job roles
✅ 300+ individual self-paced courses covering customer service, leadership, sales, resilience, and more
✅ Certificates of achievement for course pathways to validate learning
📚 Explore More Resources from ACXPA
Creating a psychologically safe workplace is essential for fostering resilience and reducing stress. The Australian Customer Experience Professionals Association (ACXPA) provides expert resources to help leaders and employees enable a positive workplace environment:
🔹 How to Enable Psychological Safety in the Workplace: Discover 8 actionable tips to improve workplace well-being in our expert guide.