SELF-PACED COURSE PATHWAY
Self-Paced Online Sales Skills Course
Looking to boost your sales skills and close more deals? This structured learning pathway helps sales professionals, business owners and customer-facing staff build practical, confidence-boosting sales skills.
Our self-paced Online Sales Skills Course provides a structured, flexible and interactive learning experience for people who want to improve their ability to influence, sell ethically and build long-term customer relationships.
Whether you’re new to sales or looking to refine your technique, this pathway covers core skills like understanding customer needs, consultative selling, handling objections, and closing the sale with confidence.
Prefer a live, interactive workshop instead of self-paced learning? Take a look at our Sales Training Courses for trainer-led programs.
View the Included Modules >
Why a Learning Pathway for Sales Skills?
With over 300+ self-paced courses in the online training library, it’s normal for employees to feel unsure about where to begin. A Learning Pathway removes the uncertainty by providing a curated sequence of course modules tailored to specific roles, functions or skill areas.
The Online Sales Skills Course groups the most important sales topics into a structured sequence so staff build capability in the right order – from understanding your business and customers, through to outbound calling, consultative selling, closing and negotiation.
Organised Learning
Employees follow a curated sequence of modules, building sales capability step by step instead of randomly picking content.
Saves Time & Effort
No need to manually select topics – the pathway is ready to roll for individual salespeople or whole teams.
Sales-Focused Skills
Content is designed specifically for sales roles, so staff develop practical skills they can apply directly in conversations and meetings.
By the end of the pathway, employees know how to uncover customer needs, position value, handle objections and progress opportunities through to a confident close.
🏆 Once all modules are completed, employees receive a digital certificate of achievement, giving them formal recognition for their sales skills while providing your organisation with a documented record of capability development.
What Your Team Will Learn
One of our most popular pathways, the Online Sales Skills Course is designed to equip employees with the skills needed to succeed in sales roles.
From consultative selling and outbound calling to closing the deal and negotiating effectively, this pathway provides a structured and practical approach to sales excellence.
Each course module includes:
- 📺 ~10-minute video lesson – Short, engaging sessions covering key techniques.
- 📘 Downloadable workbook – Practical exercises and action plans for real-world application.
- ✅ Online assessment – Quick checks to reinforce learning and measure understanding.
The 8 modules included in this learning pathway:
- 🏢 1Know Your Business
Understand your company’s mission, vision, products and services so you can position value clearly and credibly with customers.
- 📊 2Introduction to Selling
Learn the fundamentals of selling, including uncovering customer needs, handling objections and managing a simple, repeatable sales process.
- 👥 3Managing Customer Needs
Develop listening and questioning skills to better understand customer priorities and match the right solutions to their needs.
- 📞 4Outbound Calling
Master cold calling and warm calling techniques, including preparation, call structure and clear call objectives that move opportunities forward.
- 🤝 5Consultative Selling
Learn how to uncover customer needs, add value and position solutions through a consultative, partnership-focused sales approach.
- ✅ 6Closing the Sale
Build confidence in asking for the business, explore different closing techniques and overcome last-minute hesitation without pressure or pushiness.
- 📣 7Influencing Skills
Develop ethical influencing skills using proven principles of persuasion to guide customers toward the right decision.
- 🤝 8Negotiation Skills
Master negotiation techniques and strategies to handle price, terms and conditions, reaching outcomes that work for both your organisation and the customer.
Course Certification & Training Records
Upon completing all required modules in the self-paced Online Sales Skills Course, employees receive a digital certificate of achievement, validating their skills in professional selling.
For businesses, this provides a verifiable record of investment in sales capability, signalling a clear commitment to high-quality, ethical sales practices.
Certificates can be shared digitally, printed or included in professional portfolios to showcase skills and career progression.
Explore Other Learning Pathways
There are over 20+ Course Pathways included with every online learning subscription, ensuring there is a solution for all job roles. Explore some of our popular self-paced course pathways below, or view all available course pathways here.
| Customer Service & Frontline | Contact Centres | Leadership & Coaching |
|---|---|---|
| 🛎️ Reception Customer Service Pathway | 📞 Contact Centre Agent Pathway | 🧑💼 New Leader Pathway |
| ☎️ Customer Service Pathway | ⚡ Handling Challenging Customers Pathway | 🏅 Coaching Skills Pathway |
| 💪 Stress & Resilience Pathway | 📄 Requests For Service Pathway | 💼 Sales Skills Pathway (You’re here) |
Thinking About Outsourcing Sales?
Considering whether outsourcing to an Australian contact centre is the right fit for your sales function? The Australian Customer Experience Professionals Association (ACXPA) provides independent guidance to help you weigh up the pros and cons:
- 🔹 Outsourcing to an Australian Contact Centre: Explore key considerations, risks and benefits in our expert article on sales outsourcing .
Get Started Today
Our Self-paced Online Sales Skills Course is just one of 20+ structured learning pathways designed to help employees develop the skills needed to sell confidently and professionally.
With a single low-cost subscription, your team gets unlimited access to:
- ✅ 20+ Learning Pathways tailored to different job roles
- ✅ 300+ individual self-paced courses covering customer service, leadership, sales, resilience and more
- ✅ Certificates of achievement for course pathways to validate learning
Ready to give your team access to all these pathways and more?
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