Self-Paced Online Coaching Skills Course
Want to become a better leader and coach?
Our self-paced Online Coaching Skills Course provides a structured, flexible, and interactive learning experience designed for leaders, managers, and team supervisors looking to refine their coaching abilities.
Great leaders don’t just give instructions – they coach, mentor, and develop their teams. This course covers essential coaching techniques that empower employees, drive performance, and create a culture of continuous improvement.
The Online Coaching Skills Pathway is just one of 20+ structured learning pathways available, offering a guided approach to developing leadership excellence.
With over 300 courses, you can also explore individual topics or follow other pathways tailored to different leadership and management roles, all for a low monthly price.
💡 Looking for live, interactive leadership training? Check out our Call Centre Team Leader Courses for expert-led sessions.
What is a Learning Pathway?
With over 300+ courses included in a monthly subscription, employees can navigate their learning journey without getting overwhelmed.
That’s why we’ve designed 20+ structured learning pathways – grouped selections of courses that develop essential skills for specific roles.
Instead of choosing courses individually, a Learning Pathway provides a structured way to build knowledge step by step, ensuring you develop the right skills in a logical, progressive manner.
For example, this Online Coaching Skills Course focuses on key leadership coaching techniques such as effective feedback, active listening, and handling difficult conversations.
Organised Learning
Employees follow a structured learning pathway, ensuring they gain essential skills in the right order without guesswork.
Saves Time & Effort
No need to manually select courses – our pathways remove the complexity, so employees can focus on learning.
Job-Specific Skills
Each pathway is designed for specific roles, ensuring employees develop the right skills to perform at their best.
By completing a pathway, employees gain confidence knowing they’ve developed a set of core skills tailored to their role, rather than just picking random courses.
🏆 Following the successful completion of all assigned course modules in the pathway, your employee will be awarded with a certificate of achievement that can be downloaded digitally.
Online Coaching Skills Course Modules
One of our most valuable pathways, the Online Coaching Skills Course, is designed to equip leaders and managers with the skills needed to develop and inspire their teams.
From effective communication and active listening to managing difficult conversations and providing meaningful feedback, this pathway provides a structured and practical approach to coaching excellence.
Each course module includes:
📺 ~10-minute video lesson – Short, engaging sessions covering key techniques.
📖 Downloadable workbook – Practical exercises and action plans for real-world application.
✅ Online assessment – Reinforce learning and measure understanding.
The 8 modules included in this learning pathway:
1. Coaching for Change (Part 1)
Learn the first five key principles of coaching for change, helping individuals embrace new ways of working.
2. Coaching for Change (Part 2)
Continue building your coaching skills with five more essential coaching principles for effective leadership.
3. Questioning Skills
Master different questioning techniques to lead conversations effectively and encourage deeper thinking.
4. Listening Skills
Develop active and reflective listening techniques to ensure clear and effective communication.
5. Communication Skills
Understand tone, modulation, and body language to improve your communication as a leader.
6. Giving & Receiving Feedback
Learn how to give constructive feedback and receive it professionally to foster continuous improvement.
7. Difficult Conversations
Develop the skills to navigate challenging conversations with confidence and professionalism.
8. Giving Instructions
Learn how to provide clear, concise, and actionable instructions to ensure team effectiveness.
Course Certification & Training Records
Upon completing all required modules in the self-paced Online Coaching Skills Course, employees receive a digital certificate of achievement, validating their leadership coaching skills.
For businesses, this provides a verifiable record of investment in leadership training, demonstrating a commitment to employee development and team performance.
Certificates can be shared digitally, printed, or included in professional portfolios to showcase coaching expertise and career progression.
Explore Other Learning Pathways
There are over 20+ Course Pathways included with every online learning subscription, ensuring there is a solution for all job roles. Explore more information on some of our popular self-paced course pathways below or view all available course pathways here >
Get Started Today
Our Self-paced Online Coaching Skills Course is just one of 20+ structured learning pathways designed to help employees develop essential leadership coaching skills.
With a single low-cost subscription, your team gets unlimited access to:
✅ 20+ Learning Pathways tailored to different job roles
✅ 300+ individual self-paced courses covering customer service, leadership, sales, resilience, and more
✅ Certificates of achievement for course pathways to validate learning
📚 Resources for Contact Centre Team Leaders
Looking for more insights and expert advice on leadership and coaching? The Australian Customer Experience Professionals Association (ACXPA) provides a range of articles and resources to support team leaders in contact centres and beyond:
🔹 Leadership Insights: Read expert articles and best practices for team leaders in our ACXPA resources for team leaders.