The October 2023 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
The October 2023 Inbound Phone Sales Essentials course helps employees improve their telephone sales skills without any scripts.
Improve your employees sales conversions and customer service skills in this October 2023 Inbound Phone Sales Professional training course designed for all phone-based employees.
A 'must' for all Team Leaders - Learn the basics of Call Centre Workforce Management in this one-day November 2023 WFM for Contact Centre Team Leaders training course.
The November 2023 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
Equip your employees with superior customer service skills in the November 2023 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
Learn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour November 2023 online course suitable for all customer-facing employees.
Perfect for receptionists/front-desk employees etc, this November 2023 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
The November 2023 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
The November 2023 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
The December 2023 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
The December 2023 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
Equip your employees with superior customer service skills in the December 2023 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
Fast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & CX SKills CEO Justin Tippett.
Improve your employees sales conversions and customer service skills in this December 2023 Inbound Phone Sales Professional training course designed for all phone-based employees.
In this December 2023 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
The January 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
Perfect for receptionists/front-desk employees etc, the January 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
The January 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
Learn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour January 2024 online course suitable for all customer-facing employees.
Equip your employees with superior customer service skills in the January 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
The January 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
The January 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
In this February 2024 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
The February 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
Learn the essentials of Workforce Management for Call Centres in this 3-day February 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) online training course designed specially for contact centre managers.
Improve your employee's sales conversions and customer service skills in this February 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
The February 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
The February 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
Perfect for receptionists/front-desk employees etc, the February 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
Learn how to write better emails to customers in the February 2024 Email Customer Service training course (suitable for all employees).
Suitable for employees working in technical support and helpdesk roles, this March 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
The March 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
The March 2024 Retail Essentials training course teaches customer service and sales skills to employees in a short, live 3 hour online/virtual course.
Equip your employees with superior customer service skills in the March 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
Fast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & CX SKills CEO Justin Tippett.
The March 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
The March 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
The March 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.