Supercharge your employee's customer service skills with our May 2023 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
The May 2023 Workplace Resilience Advanced Training Course is suitable for all employees teaching them resilience skills, techniques and strategies that can be put to immediate use.
The gold standard of customer experience courses delivered live by global expert Daniel Ord - for anyone serious about learning CX.
Learn the essentials of Workforce Management for Call Centres (& it also applies to Retail!) in this 3-day June 2023 WFM for Practitioners training course delivered by the WFM experts at CallDesign.
The June 2023 Customer Service Phone Essentials course is a 3-hour online course designed to supercharge customer service skills for phone-based employees.
Arm your employees with essential workplace resilience skills June 2023 course 3-hour live, online course facilitated by global health and wellness expert Nant Nissen - suitable for all employees!
The June 2023 Inbound Phone Sales Essentials course helps employees improve their sales skills for calls over the phone without any scripts.
The June 2023 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
Supercharge your employee's customer service skills with our June 2023 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
Improve your employees sales conversions and customer service skills in this June 2023 Inbound Phone Sales Professional training course designed for all phone-based employees.
Covering Face-to-face, phones and emails, this June 2023 Customer Service Reception PRO course is suitable for all businesses.
The July 2023 Workplace Resilience Advanced Training Course is suitable for all employees teaching them resilience skills, techniques and strategies that can be put to immediate use.
A 'must' for all Team Leaders - Learn the basics of Call Centre Workforce Management in this one-day July 2023 WFM for Contact Centre Team Leaders training course.
Supercharge your employee's customer service skills with our July 2023 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
The July 2023 Customer Service Phone Essentials course is a 3-hour online course designed to supercharge customer service skills for phone-based employees.
Arm your employees with essential workplace resilience skills July 2023 course 3-hour live, online course facilitated by global health and wellness expert Nant Nissen - suitable for all employees!
Improve your employees sales conversions and customer service skills in this July 2023 Inbound Phone Sales Professional training course designed for all phone-based employees.
The July 2023 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
The July 2023 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
Learn how to write better emails to customers in the July 2023 Email Customer Service training course (suitable for all employees).
The July 2023 Inbound Phone Sales Essentials course helps employees improve their sales skills for calls over the phone without any scripts.
Learn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour July 2023 online course suitable for all customer-facing employees.
Supercharge your employee's customer service skills with our August 2023 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
The August 2023 Customer Service Phone Essentials course is a 3-hour online course designed to supercharge customer service skills for phone-based employees.
The August 2023 Live Chat Course for Customer Service employees teaches global best practices to help frontline employees deliver great customer service over the live chat channel, delivered over 2 x 4-hour online sessions.
Learn the essentials of Workforce Management for Call Centres (& it also applies to Retail!) in this 3-day August 2023 WFM for Practitioners training course delivered by the WFM experts at CallDesign.
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Improve your employees sales conversions and customer service skills in this August 2023 Inbound Phone Sales Professional training course designed for all phone-based employees.
The August 2023 Inbound Phone Sales Essentials course helps employees improve their sales skills for calls over the phone without any scripts.
Arm your employees with essential workplace resilience skills August 2023 course 3-hour live, online course facilitated by global health and wellness expert Nant Nissen - suitable for all employees!
Perfect for receptionists/admin employees, this August 2023 Customer Service Reception PRO course enhances customer service over the phone, emails and in person.
The gold standard of customer experience courses - delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
The September 2023 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
Supercharge your employee's customer service skills with our September 2023 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
Learn how to assess and coach Contact Centre Agents for performance in this September 2023 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!
The September 2023 Customer Service Phone Essentials course is a 3-hour online course designed to supercharge customer service skills for phone-based employees.
The September 2023 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
Learn the essentials of Workforce Management for Call Centres (& it also applies to Retail!) in this 3-day October 2023 WFM Essentials training course delivered by the WFM experts at CallDesign.
The October 2023 Customer Service Phone Essentials course is a 3-hour online course designed to supercharge customer service skills for phone-based employees.
Supercharge your employee's customer service skills with our October 2023 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
Take your contact centre management leadership skills to the next level in this October 2023 How to Manage and Lead Contact Centre Employees course.