February 2019
Customer Journey Mapping Workshop
A one-day workshop on Customer Journey Mapping where you will learn how to map and design a Customer Journey Map for your business.
March 2019
Contact Centre Emerging Leaders Workshop
Reward your future leaders in the contact centre with our one-day training course to ensure they have the tools and skills for success.
September 2019
Contact Centre Management Course
Now is your chance to master inbound contact centre management to help you or your team members develop their mastery of this complex but mission-critical environment.
Customer Experience Management Fundamentals
Master the six core competencies of Customer Experience Management (CX) with our 3-day CX Management Fundamentals Workshop delivered by global expert Daniel Ord.
November 2019
Intro to Contact Centre Leadership
Our Introduction to Contact Centre Management course is designed for emerging leaders to equip them with the fundamentals skills required to be a contact centre leader.