Public, live and online
Our public courses below are open sessions you can purchase a single ticket for — or book a few spots for your team. Delivered live online, they’re a simple way to access expert training without the cost of a private program.
Browse the upcoming courses below or explore our course categories to see what training is available for either public or private delivery. Need help choosing? Call 03 9008 7287 or send us a message.
The September 2025 CX Management Fundamentals course is the gold standard of customer experience (CX) courses - delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
The October 2025 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
The October 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
The October 2025 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
Learn how to write better emails to customers in the October 2025 Email Customer Service training course (suitable for all employees).
Perfect for receptionists and front-desk professionals, the October 2025 Customer Service Reception PRO course builds premium service skills to boost confidence, handle challenges, and elevate every customer interaction.
Empower your technical support/helpdesk employees with premium customer service skills in the October 2025 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) October 2025 online training course designed specially for contact centre managers.
Equip your employees with superior phone customer service skills in the October 2025 Phone Customer Service PRO training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
Learn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour November 2025 online course - suitable for all customer-facing employees.
In this November 2025 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
The November 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
Join the November 2025 Frontline Customer Service Foundations course to master premium customer service skills for all face-to-face interactions where customer service matters.
Suitable for employees working in technical support and helpdesk roles, this November 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
Gain all the skills, tools and support you need to start Customer Journey Mapping in the November 2025 Customer Journey Mapping training workshop.
The November 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
Level up your team’s phone sales results with the November 2025 Inbound Phone Sales PRO course — advanced training to convert more enquiries into confident, high-value sales.
The November 2025 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
Learn the essentials of Workforce Management for Call Centres in this 3-day November 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
Join the November 2025 Frontline Customer Service PRO course to gain advanced skills and strategies for handling face-to-face customer interactions with confidence, professionalism, and impact.
Fast-track your knowledge of contact centre management in this 2 x 3-hour course November 2025 introduction course delivered by Australian contact centre expert Justin Tippett.
Learn proven skills to manage payment conversations, disputes and debt recovery with professionalism and empathy in this 2 × 3-hour December 2025 online course — designed for employees who handle customer accounts or collections as part of their role.
Learn customer-first skills to handle cancellations with empathy and confidence in this 2 × 3-hour December 2025 Customer Retention online course — designed for employees who manage customer accounts, memberships or subscriptions.
The December 2025 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
The December 2025 Helpdesk/Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
Learn how to write better emails to customers in the January 2026 Email Customer Service training course (suitable for all employees).
Learn the essentials of Workforce Management for Call Centres in this 3-day February 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
In this February 2026 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
Learn proven skills to manage payment conversations, disputes and debt recovery with professionalism and empathy in this 2 × 3-hour February 2026 online course — designed for employees who handle customer accounts or collections as part of their role.
Learn customer-first skills to handle cancellations with empathy and confidence in this 2 × 3-hour February 2026 Customer Retention online course — designed for employees who manage customer accounts, memberships or subscriptions.
The February 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
Learn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour March 2026 online course - suitable for all customer-facing employees.
The April 2026 CX Management Fundamentals course is the gold standard of customer experience (CX) courses - delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) May 2026 online training course designed specially for contact centre managers.