October 2025 Reception Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe October 2025 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
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Public, live and online
Live Upcoming Public Courses
Our public courses below are open sessions you can purchase a single ticket for — or book a few spots for your team. Delivered live online, they’re a simple way to access expert training without the cost of a private program.
Browse the upcoming courses below or explore our course categories to see what training is available for either public or private delivery. Need help choosing? Call 03 9008 7287 or send us a message.
October 2025 Inbound Phone Sales Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe October 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
October 2025 Frontline Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe October 2025 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
October 2025 Email Customer Service
Online via Zoom Price: $747.00 AUD ex GSTLearn how to write better emails to customers in the October 2025 Email Customer Service training course (suitable for all employees).
October 2025 Reception Customer Service PRO
Online via Zoom Price: $548.00 AUD ex GSTPerfect for receptionists and front-desk professionals, the October 2025 Customer Service Reception PRO course builds premium service skills to boost confidence, handle challenges, and elevate every customer interaction.
October 2025 Tech Support Customer Service PRO
Online via Zoom Price: $548.00 AUD ex GSTEmpower your technical support/helpdesk employees with premium customer service skills in the October 2025 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
October 2025 Contact Centre Management Fundamentals
Online via Zoom Price: $1,997.00 AUD ex GSTLearn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) October 2025 online training course designed specially for contact centre managers.
October 2025 Phone Customer Service PRO
Online via Zoom Price: $548.00 AUD ex GSTEquip your employees with superior phone customer service skills in the October 2025 Phone Customer Service PRO training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
November 2025 Managing Difficult Customers
Online via Zoom Price: $847.00 AUD ex GSTLearn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour November 2025 online course - suitable for all customer-facing employees.
November 2025 Contact Centre Coaching PRO
Online via Zoom Price: $798.00 AUD ex GSTIn this November 2025 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
November 2025 Customer Service Phone Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe November 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
November 2025 Frontline Customer Service Foundations
Online via Zoom Price: $428.00 AUD ex GSTJoin the November 2025 Frontline Customer Service Foundations course to master premium customer service skills for all face-to-face interactions where customer service matters.
November 2025 Technical Support Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTSuitable for employees working in technical support and helpdesk roles, this November 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
November 2025 Customer Journey Mapping
Online via Zoom Price: $1,197.00 AUD ex GSTGain all the skills, tools and support you need to start Customer Journey Mapping in the November 2025 Customer Journey Mapping training workshop.
November 2025 Reception Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe November 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
November 2025 Inbound Phone Sales PRO
Online via Zoom Price: $548.00 AUD ex GSTLevel up your team’s phone sales results with the November 2025 Inbound Phone Sales PRO course — advanced training to convert more enquiries into confident, high-value sales.
November 2025 Phone Customer Service Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe November 2025 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
November 2025 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day November 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
November 2025 Frontline Customer Service PRO
Online via Zoom Price: $548.00 AUD ex GSTJoin the November 2025 Frontline Customer Service PRO course to gain advanced skills and strategies for handling face-to-face customer interactions with confidence, professionalism, and impact.
November 2025 Introduction to Contact Centre Management
Online via Zoom Price: $697.00 AUD ex GSTFast-track your knowledge of contact centre management in this 2 x 3-hour course November 2025 introduction course delivered by Australian contact centre expert Justin Tippett.
December 2025 Collections Foundations
Online via Zoom Price: $428.00 AUD ex GSTLearn proven skills to manage payment conversations, disputes and debt recovery with professionalism and empathy in this 2 × 3-hour December 2025 online course — designed for employees who handle customer accounts or collections as part of their role.
December 2025 Retention Foundations
Online via Zoom Price: $428.00 AUD ex GSTLearn customer-first skills to handle cancellations with empathy and confidence in this 2 × 3-hour December 2025 Customer Retention online course — designed for employees who manage customer accounts, memberships or subscriptions.
December 2025 Real-Time WFM for Contact Centre Analysts
Online via Zoom Price: $697.00 AUD ex GSTThe December 2025 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
December 2025 Tech Support Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe December 2025 Helpdesk/Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
January 2026 Email Customer Service
Online via Zoom Price: $747.00 AUD ex GSTLearn how to write better emails to customers in the January 2026 Email Customer Service training course (suitable for all employees).
February 2026 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day February 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
February 2026 Contact Centre Coaching PRO
Online via Zoom Price: $798.00 AUD ex GSTIn this February 2026 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
February 2026 Collections Foundations
Online via Zoom Price: $428.00 AUD ex GSTLearn proven skills to manage payment conversations, disputes and debt recovery with professionalism and empathy in this 2 × 3-hour February 2026 online course — designed for employees who handle customer accounts or collections as part of their role.
February 2026 Retention Foundations
Online via Zoom Price: $428.00 AUD ex GSTLearn customer-first skills to handle cancellations with empathy and confidence in this 2 × 3-hour February 2026 Customer Retention online course — designed for employees who manage customer accounts, memberships or subscriptions.
February 2026 Real-Time WFM for Contact Centre Analysts
Online via Zoom Price: $697.00 AUD ex GSTThe February 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
March 2026 Managing Difficult Customers
Online via Zoom Price: $847.00 AUD ex GSTLearn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour March 2026 online course - suitable for all customer-facing employees.
April 2026 Customer Experience (CX) Management Training
Online via Zoom Price: $1,997.00 AUD ex GSTThe April 2026 CX Management Fundamentals course is the gold standard of customer experience (CX) courses - delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
May 2026 Contact Centre Management Fundamentals
Online via Zoom Price: $1,997.00 AUD ex GSTLearn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) May 2026 online training course designed specially for contact centre managers.