August 2025 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day August 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
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Upcoming CX Skills courses
Just scroll through all our upcoming courses below or use the filters to narrow your search results. Not sure of the best course or need a customised solution? Contact us on 03 9008 7287 or send us a message anytime >
August 2025 Frontline Customer Service Foundations
Online via Zoom Price: $428.00 AUD ex GSTJoin the August 2025 Frontline Customer Service Foundations course to master premium customer service skills for all face-to-face interactions where customer service matters.
August 2025 Frontline Customer Service PRO
Online via Zoom Price: $548.00 AUD ex GSTJoin the August 2025 Frontline Customer Service PRO course to gain advanced skills and strategies for handling face-to-face customer interactions with confidence, professionalism, and impact.
August 2025 Phone Customer Service PRO
Online via Zoom Price: $548.00 AUD ex GSTEquip your employees with superior phone customer service skills in the August 2025 Phone Customer Service PRO training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
August 2025 Technical Support Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTSuitable for employees working in technical support and helpdesk roles, this August 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
August 2025 Customer Service Phone Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe August 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
August 2025 Phone Customer Service Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe August 2025 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
August 2025 Live Chat Management Course
Online via Zoom Price: AUD ex GSTDesigned for Managers of the Live Chat/Text Chat channel, the August 2025 teaches the fundamental skills and practices required to manage this critical function across 2 x 4.5-hour sessions facilitated by global expert Daniel Ord.
August 2025 Frontline Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe August 2025 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
August 2025 Reception Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe August 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
September 2025 Managing Difficult Customers
Online via Zoom Price: $847.00 AUD ex GSTLearn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour September 2025 online course - suitable for all customer-facing employees.
September 2025 Reception Customer Service PRO
Online via Zoom Price: $548.00 AUD ex GSTPerfect for receptionists and front-desk professionals, the September 2025 Customer Service Reception PRO course builds premium service skills to boost confidence, handle challenges, and elevate every customer interaction.
September 2025 Tech Support Customer Service Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe September 2025 Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
September 2025 Reception Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe September 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
September 2025 Inbound Phone Sales Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe September 2025 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls, delivered via 2 x 3-hour sessions.
September 2025 Inbound Phone Sales Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe September 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
September 2025 Customer Service Phone Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe September 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
September 2025 Technical Support Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTSuitable for employees working in technical support and helpdesk roles, this September 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
September 2025 Introduction to Contact Centre Management
Online via Zoom Price: $697.00 AUD ex GSTFast-track your knowledge of contact centre management in this 2 x 3-hour course September 2025 introduction course delivered by Australian contact centre expert Justin Tippett.
September 2025 Customer Experience (CX) Management Training
Online via Zoom Price: $1,997.00 AUD ex GSTThe September 2025 CX Management Fundamentals course is the gold standard of customer experience (CX) courses - delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
October 2025 Reception Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe October 2025 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
October 2025 Inbound Phone Sales Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe October 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
October 2025 Frontline Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe October 2025 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
October 2025 Reception Customer Service PRO
Online via Zoom Price: $548.00 AUD ex GSTPerfect for receptionists and front-desk professionals, the October2025 Customer Service Reception PRO course builds premium service skills to boost confidence, handle challenges, and elevate every customer interaction.
October 2025 Tech Support Customer Service PRO
Online via Zoom Price: $548.00 AUD ex GSTEmpower your technical support/helpdesk employees with premium customer service skills in the October 2025 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
October 2025 Contact Centre Management Fundamentals
Online via Zoom Price: $1,997.00 AUD ex GSTLearn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) October 2025 online training course designed specially for contact centre managers.
October 2025 Phone Customer Service PRO
Online via Zoom Price: $548.00 AUD ex GSTEquip your employees with superior phone customer service skills in the October 2025 Phone Customer Service PRO training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
November 2025 Customer Service Phone Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe November 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
November 2025 Frontline Customer Service Foundations
Online via Zoom Price: $428.00 AUD ex GSTJoin the November 2025 Frontline Customer Service Foundations course to master premium customer service skills for all face-to-face interactions where customer service matters.
November 2025 Technical Support Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTSuitable for employees working in technical support and helpdesk roles, this November 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
November 2025 Reception Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe November 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
November 2025 Inbound Phone Sales PRO
Online via Zoom Price: $548.00 AUD ex GSTLevel up your team’s phone sales results with the November 2025 Inbound Phone Sales PRO course — advanced training to convert more enquiries into confident, high-value sales.
November 2025 Phone Customer Service Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe November 2025 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
November 2025 Frontline Customer Service PRO
Online via Zoom Price: $548.00 AUD ex GSTJoin the November 2025 Frontline Customer Service PRO course to gain advanced skills and strategies for handling face-to-face customer interactions with confidence, professionalism, and impact.
November 2025 Introduction to Contact Centre Management
Online via Zoom Price: $697.00 AUD ex GSTFast-track your knowledge of contact centre management in this 2 x 3-hour course November 2025 introduction course delivered by Australian contact centre expert Justin Tippett.
April 2026 Customer Experience (CX) Management Training
Online via Zoom Price: $1,997.00 AUD ex GSTThe April 2026 CX Management Fundamentals course is the gold standard of customer experience (CX) courses - delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!