March 2025 Retail and Hospitality Sales & Service Foundations Course

I recently completed the Customer Journey Mapping course, and it was an incredibly insightful and valuable experience. The course content was well-structured and covered all the essential aspects of customer journey mapping, from understanding customer personas to creating detailed journey maps.

The instructors were knowledgeable and engaging, providing real-world examples that made the concepts easier to grasp. Overall, I highly recommend this course to anyone looking to enhance their skills in customer journey mapping.

It has equipped me with the knowledge and confidence to improve customer experiences and drive better business outcomes.

I recently completed a 3-part training course with Simon (Reception PRO). It was incredibly helpful and practical, significantly enhancing my communication and writing skills. I highly recommend this course to anyone looking to improve their communication abilities.

Simon was an engaging trainer, making sure we were all following up with his pace.

He was able to set examples and delivered a presentation with all the details we needed.

Thank you Simon for your passion and great work!

The presentation by Simon was excellent. Simon is a very enthusiastic presenter who presented the information content very well. I learned some valuable insights into customer service and techniques with engaging people. Well done 🙂

I would like to say that Simon Blair from CX Skills has exceeded my expectations in providing the training in 3 sessions. The training content was apt and is helping me with my interactions on day-to-day basis. The ease with which Simon trained us is exceptional.

Simon has a depth of knowledge and experience. He breaks things down using simple and easy communication, and is a fantastic trainer. I would highly recommend if you require sharpening some of the skills in your toolset.

Highly recommend Simon, his extensive knowledge and experience makes for really engaging and fun training sessions. He has an absolute passion seeing people excel at phone and sales skills. Highly recommend! Thanks again, Chris.

I appreciate your time Simon, I have learned a lot and had fun in the process 🙂

Thanks for the training Simon, it was very informative and enjoyable!

Simon was a very helpful coach who took great care in providing me with an enhanced understanding of customer service. The methods he taught me were followed by roleplay scenarios and the psychology involved. I greatly benefited overall as he gave me personalised application catered towards my job, with an in-depth reflection of previous difficult calls I received. Was both informative and fun. Would highly recommend.

Daniel was a terrific trainer, he was extremely engaging and encouraging to all participants. The content was great and provided myself and my colleagues a lot of clarity around how to improve our quality process. I definitely recommend this course for anyone looking to expand and/or improve their quality assurance procedures.

We can’t thank Rod & Simon enough for the flexible way they accommodated our team and our learning needs. We undertook the creation of our Customer Experience Journey in addition to our normal work and Rod & Simon enabled us to be supported to undertake the work in between our sessions so that each training sessions was then applied into practice.

We feel more than capable now to undertake more Customer Experience Journey Mapping exercises independently. Thankyou again Rod & Simon!

Good training, learned many new things regarding call centre & leadership skills. Training provided by Marc was excellent.

I would highly recommend Simon Blair to anyone looking to enhance their customer service skills.

He presented the material in a clear and engaging way, making it easy to understand and keeping everyone involved.

The session was overall fun and informative, thanks to Simon’s excellent teaching style.

Many aspects of daily communication that we may use, or may never have experienced are broken down into usable and repeatable key points.

It’s been one week since the course and I have already found a notable difference in the manner clients respond to my attempts at communicating, after implementing skills discussed in the course.

I thoroughly enjoyed the session. Made me re-think how I communicate in general, and the FBI techniques were very interesting and clicked once you figured it out.

The course was very interesting, we learnt skills that can be developed both professionally and personally!

The trainers were knowledgeable and delivered a informative course that had great content and was able to be tailored to our specific industry.

This training transformed my thinking both professionally and personally.

It emphasises Communicating clearly – Avoid dumping too much – Breakdown the information – Don’t Assume – Do your Checks.

These strategies are invaluable in any conversation. Thank you, Simon, for the excellent guidance – much appreciated.

I would like to show much appreciation to Simon and Nant for their customer foundation course. Simon and Nant were engaging and personable.

The teachings were related back to our work situations which was most helpful. The health and wellbeing model was a very valuable experience – allowing for vulnerability.

I have already used some of the strategies in my personal life and will continue to put the teachings into practise within my working relationships as well as my personal relationships with family and friends.

Thank you for sharing your experiences and guidance.

Did the introduction to contact centre manager course with Justin, and it was a fantastic experience!

You could clearly see the passion and joy Justin had for what he was teaching and it was clear to see his experience.

I really enjoyed some of the storytelling and practical examples Justin provided, it really helped tie everything together.

Strongly recommend!