Call Centre Sales Training Courses in Australia
Over the years the traditional call centre has evolved from primarily being a ‘cost centre’ to now being a major revenue stream for many businesses. Contact centres typically handle sales calls and activities through inbound calls, online sales, emails, live chat or the more traditional outbound/telemarketing.
So whilst the functions may have changed, for many contact centres, the training that underpins the skills of the frontline agents hasn’t evolved beyond basic customer service skills.
Our call centre sales training courses are designed to empower your frontline employees with proven contact centre specific sales methodologies that will improve your sales results in any industry and across any product or service.
So whether its direct sales or making the most of cross-selling or upselling opportunities, our call centre sales training courses will teach your contact centre agents skills that will deliver improved sales performance.
Types of call centre sales training courses
There are a number of different types of call centre sales training courses available with the main difference between inbound and outbound sales as the skills required are very different.
With inbound sales, customers are typically already interested in a purchase or it may require cross-selling, upselling etc.
Outbound sales skills in a contact centre can require a completely different skill set that amongst the sales skills, can also involve resilience, objection handling and so on.
Even within outbound calling, there are different skills that can be required with cold calling (no relationship with the customer) requiring a very different skillset to hot calls (where the customer has requested someone to contact them).
Most of our call centre sales training courses will involve plenty of role-plays and practice using generic products and services or to use your own examples, refer to our private training options below.
Public or Private?
All of our contact centre sales training courses can be delivered publicly (with other businesses) or privately (just for your business). We’ve explained some of the differences below.
Our publicly available contact centre sales courses enable you to enrol as few as one employee making them a cost-effective way of upskilling your employees.
The public courses can also be a great way to interact and learn from others in either the same or different industries.
Each course has fixed times and dates making it easy to plan around shifts, holidays, induction periods etc.
Whilst the public courses can be a great way to interact with others and are perfect for small numbers, sometimes you need more flexibility with the dates and times or you’d like the cost benefits of training larger groups of agents just for your business.
Our private courses can deliver the same course with dates and times to suit you and we can also include custom-built role plays, simulations and call examples based on your business rather than generic ones we use in our public courses.
Learn more about our private training options >
Sales Training Options to suit your learning objectives
We have three purpose-built contact centre sales courses designed specifically for a call centre or frontline roles that include a sales component to their role:
Upcoming publicly available Contact Centre Sales Training Courses
With COVID-19 suspending all our classroom-based training for now, see below for the upcoming online sales training courses all delivered live and via ZOOM: