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CXSkills

CX Skills is an Australian owned and operated Customer Service, Customer Experience and Contact Centre training company providing global best-practice training courses from beginner to advanced level across Asia-Pacific and now through the power of online training, the world!

Industry Supported

CX Skills is owned and managed by Australia's most trusted resource for Contact Centre, BPO and CX professionals, CX Central, followed by over 30,000 industry professionals providing industry advocacy, expert articles, Industry Events Calendar, Industry Business Directory, Glossary, Call Centre Calculators and more.

Online Training

All our customer service, contact centre and CX courses are now available as both online or in-person training. Our online training is all delivered via Zoom making it easy to learn from the comfort of your home or remote working location. We also have public courses and private courses available.

Quick Links

Search upcoming courses

Contact Us

Email: hello@cxskills.com.au

Phone: 03 9008 7287

About CX Skills

CX Skills is an Australian-owned and operated Customer Service, Customer Experience and Contact Centre corporate training company providing global best-practice training courses from beginner to advanced level.

Learn more >

Training Delivery

All our customer service, contact centre and CX courses are now available as both online (virtual) and onsite training.

Our virtual/online training is all delivered live via Zoom making it easy to learn from the comfort of your home or remote working location.

Training Options

We offer both public courses (anyone can purchase a ticket) and private courses (just for your team).

We have pre-built courses designed to deliver results or we can custom-design a course just for you.

We can provide onsite training in Melbourne, Sydney, Brisbane, Adelaide, Hobart and Perth.

Quick Links

  • Search ALL upcoming courses >
  • Customer Service Courses >
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  • Workforce Optimisation Courses >

Contact Us

Email: hello@cxskills.com.au

Phone: +61 3 9008 7287

CX Skills is an Australian-owned corporate training company that specialises in global best-practice training courses for customer service & sales, customer experience (CX), workforce optimisation (WFM/WFO) and workplace wellness.

Official Training Partner of the Australian Customer Experience Professionals Association

  • HOME
  • About Us
    • About CX Skills
    • Trainers & Partners
      • Individuals
        • Daniel Ord
        • Simon Blair
        • Justin Tippett
        • Marc Carriere
        • Nathan Burke
      • Companies
        • Call Design
        • Humind
    • Our Customers
    • Customer Testimonials
    • National Accreditation
    • ACXPA Partnership
    • Terms and Conditions
  • Training Courses
    • ⭐️ Customer Service
      • 📞 Phone Customer Service Training
      • 🙋‍♂️ Frontline (in-person) Customer Service
      • 🛎️ Reception/Frontdesk Customer Service
      • 💻 Technical Support/Helpdesk Service
      • 😡 Managing Difficult Customers
      • 💬 Live Chat Customer Service
      • 📩 Email Customer Service
      • 🏛️ Public Sector Customer Service
      • ⭐️ Service Experience Essentials
    • 💰 Sales & Collections
      • 📞 Inbound Phone Sales
      • 💸 Collections
      • 🔁 Customer Retention
    • ☎️ Call Centre (by role)
      • Employees/Agents
      • Team Leaders
      • Managers
    • 📊 Workforce Optimisation (WFM)
      • WFM Essentials
      • WFM for Team Leaders
      • Real Time WFM
    • 🤩 Customer Experience (CX)
      • CX Management Fundamentals
      • Customer Journey Mapping
      • Introduction to CX
    • 💎 Mental Health/Resilience
      • Resilience Essentials
      • Resilience Advanced
    • 🎓 By Trainer
      • Daniel Ord
      • Simon Blair
      • Justin Tippett
      • Marc Carriere
      • Call Design
      • Humind
  • Training Formats
    • 🖥️ Self-Paced Courses
    • 📆 Public Training Courses
    • 🛠️ Private/Custom Training
    • 🎙️ Live Online Courses
  • Duration
    • 3️⃣ Hour Essentials (1 x 3 Hours)
      • Phone Customer Service
      • Frontline/Retail/Hospitality
      • Service Experience
      • Inbound Phone Sales
      • Reception/Front Desk
      • Public Sector Service
      • Tech Support/Helpdesk
      • Workplace Resilience
    • 6️⃣ Hour Foundations (2 x 3 Hours)
      • Phone Customer Service
      • Frontline/Retail/Hospitality
      • Reception/Frontdesk
      • Public Sector Service
      • Inbound Phones Sales
      • Tech Support/ Helpdesk
      • Collections (Phone)
      • Retention
    • 9️⃣ Hour PRO (3 x 3 Hours)
      • Phone Customer Service
      • Frontline/Retail/Hospitality
      • Reception/Front Desk
      • Public Sector Service
      • Tech Support/Helpdesk
      • Inbound Phone Sales
      • Workplace Resilience
  • Locations
    • Online Training
    • At Your Premises
    • Adelaide
    • Brisbane
    • Hobart
    • Melbourne
    • Perth
    • Sydney
  • Contact
  • Upcoming Public Courses >