Learn how to assess and coach Contact Centre Agents for performance in this May 2024 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!
Suitable for employees working in technical support and helpdesk roles, this May 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
The May 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
The May 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
Learn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour May 2024 online course suitable for all customer-facing employees.
The May 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
The May 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
In this May 2024 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
Perfect for receptionists/front-desk employees etc, the May 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
The May 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
Improve your employee's sales conversions and customer service skills in this May 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
Fast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & CX SKills CEO Justin Tippett.
Fast track your Customer Experience (CX) skills and awareness in the May 2024 Introduction to CX Course delivered by global expert Daniel Ord.
The June 2024 Retail PRO course teaches premium customer service and sales skills to employees in a 3 x 3-hour sessions online/virtual course.
Equip your employees with superior customer service skills in the June 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
Improve your employee's sales conversions and customer service skills in this June 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
Suitable for employees working in technical support and helpdesk roles, this June 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
In this June 2024 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
The June 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
The June 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
Empower your technical support/helpdesk employees with premium customer service skills in the June 2024 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) online training course designed specially for contact centre managers.
Perfect for receptionists/front-desk employees etc, the June 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
Learn the essentials of Workforce Management for Call Centres in this 3-day June 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
Equip your employees with superior customer service skills in the June 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
The June 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
Designed for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day July 2024 WFM for Contact Centre Team Leaders training course.
The July 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
In this July 2024 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
Learn the essentials of Workforce Management for Call Centres in this 3-day July 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
The gold standard of customer experience (CX) courses - delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
Empower your technical support/helpdesk employees with premium customer service skills in the July 2024 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
The July 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
The August 2024 Live Chat Course for Customer Service employees teaches global best practices to help frontline employees deliver great customer service over the live chat channel, delivered over 2 x 4-hour online sessions.
Learn the essentials of Workforce Management for Call Centres in this 3-day August2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
The August 2024 Retail PRO course teaches premium customer service and sales skills to employees in a 3 x 3-hour sessions online/virtual course.
Fast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & CX SKills CEO Justin Tippett.
Learn how to improve qualty and compliance in your call centre in this August 2024 Quality Frameworks for Contact Centres course.
Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) online training course designed specially for contact centre managers.
The September 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.