April 2020
Customer Experience Management Fundamentals
Master the six core competencies of CX Management (Customer Experience) with our 3-day CX Management Fundamentals Workshop delivered by global expert Daniel Ord.
Contact Centre Management Course
Learn global best practices on how to master inbound contact centre management to help you or your team members develop their mastery of this complex but mission-critical environment.
How to Design a Quality Assurance program
Learn how to design and build a quality assurance program for customer service, call centres etc that will drive customer service excellence.
