About CX Skills
CX Skills is a local Australian business that offers courses exclusively for customer service, call centres, customer experience (CX), workforce optimisation and workplace wellness.
After running some of Australia’s largest contact centres, CX Skills was launched by Australian Contact Centre and CX industry veteran Justin Tippett who wanted to provide a solution for businesses looking to provide high-quality training solutions that deliver real results, with courses designed and delivered by industry experts, not academics.
“There’s a lot of trainers out there who claim to be customer service experts who’ve never had any industry experience whatsoever – they’ve never managed a customer service team, never stepped foot in a call centre etc. and we wonder why after their training nothing really changes” said Tippett.
CX Skills only partners with leading trainers with proven industry experience, who share the same passion and drive to deliver global best-practice training courses that actually make a difference, rather than just tick a compliance box.
We are incredibly grateful to the companies both locally and from overseas, that have trusted us to help them to improve the skills for themselves, their employees or both!
Our Customer Testimonials and regular repeat bookings tell us that we’re on the right track. But like any business, we can’t afford to stand still. Customer Experience continues to become a competitive point of difference for organisations, AI is rapidly becoming mainstream and both customers and employees are under increasing pressure due to the rising cost of living.
We’ll continue to refine all our course content and introduce new courses to ensure that whichever course you decide to engage CX Skills for, you can be assured it will deliver results that will have an immediate impact on your business.
Some of the companies who have completed our courses:
What Makes CX Skills Different?
When CX Skills was launched, it was primarily designed to deliver courses that actually deliver results – not meaningless certificates to tick a box or courses that were a ‘cookie-cutter’ approach delivered by facilitators who had no real insight into the industry and who were just training off a PowerPoint deck that had been prepared for them.
Having spent over 30 years in the industry and running some of Australia’s largest contact centres, Justin set out to make sure that each and every course was designed, and delivered, by facilitators who are experts in their fields that can train with authority.
That severely limits the amount of training we can conduct, however, we believe in quality over quantity so we’d much rather run fewer courses that we know will deliver great outcomes than offer hundreds of courses and compromise the quality of our courses.
CX Skills Fast Facts
Customer Reviews and Testimonials
As a training business, we live and die by our customer testimonials and we wouldn’t have it any other way!
All of our training partners are incredibly passionate about the training they provide and we’re really proud of feedback we receive from our customers.
Most recent customer reviews:
All our reviews are submitted by real people, and you can see a sample of the most recent customer reviews below. You can view all the customer reviews here >
Feedback for training
Good training, learned many new things regarding call centre & leadership skills. Training provided by Marc was excellent.
Response from CX Skills
Thanks Shah, glad to hear you enjoyed the course with Marc and good luck on your progressing your career!
Highly recommended, informative and well structured
I would highly recommend Simon Blair to anyone looking to enhance their customer service skills.
He presented the material in a clear and engaging way, making it easy to understand and keeping everyone involved.
The session was overall fun and informative, thanks to Simon’s excellent teaching style.
Response from CX Skills
Thanks Maria for taking the time to leave some lovely feedback, that’s great to hear you enjoyed the course and had some fun in the process!
100% Recommended!
Many aspects of daily communication that we may use, or may never have experienced are broken down into usable and repeatable key points.
It’s been one week since the course and I have already found a notable difference in the manner clients respond to my attempts at communicating, after implementing skills discussed in the course.
Response from CX Skills
Thanks Todd, so thriled to hear that you are putting the skills to use and it’s making a difference – that’s exactly what we loved hearing!
Excellent Training Session on Customer Service
I thoroughly enjoyed the session. Made me re-think how I communicate in general, and the FBI techniques were very interesting and clicked once you figured it out.
Response from CX Skills
Thanks Logan, glad you enjoyed it and yes, those FBI techniques are great once you know them!
Very Informative Course
The course was very interesting, we learnt skills that can be developed both professionally and personally!
The trainers were knowledgeable and delivered a informative course that had great content and was able to be tailored to our specific industry.
Response from CX Skills
Thanks Rebecca, thrilled to hear you enjoyed the course and that the team also enjoyed the learnings and have already started to use them!
View Training Courses by Category
To learn more about our available courses, select your category below. If you can’t find a course that meets your requirements, please contact us to discuss a customised training program.