About CX Skills
CX Skills is a local Australian business that offers courses exclusively for customer service, call centres, customer experience (CX), workforce optimisation and workplace wellness.
After running some of Australia’s largest contact centres, CX Skills was launched by Australian Contact Centre and CX industry veteran Justin Tippett who wanted to provide a solution for businesses looking to provide high-quality training solutions that deliver real results, with courses designed and delivered by industry experts, not academics.
“There’s a lot of trainers out there who claim to be customer service experts who’ve never had any industry experience whatsoever – they’ve never managed a customer service team, never stepped foot in a call centre etc. and we wonder why after their training nothing really changes” said Tippett.
CX Skills only partners with leading trainers with proven industry experience, who share the same passion and drive to deliver global best-practice training courses that actually make a difference, rather than just tick a compliance box.
We are incredibly grateful to the companies both locally and from overseas, that have trusted us to help them to improve the skills for themselves, their employees or both!
Our Customer Testimonials and regular repeat bookings tell us that we’re on the right track. But like any business, we can’t afford to stand still. Customer Experience continues to become a competitive point of difference for organisations, AI is rapidly becoming mainstream and both customers and employees are under increasing pressure due to the rising cost of living.
We’ll continue to refine all our course content and introduce new courses to ensure that whichever course you decide to engage CX Skills for, you can be assured it will deliver results that will have an immediate impact on your business.
Some of the companies who have completed our courses:
What Makes CX Skills Different?
When CX Skills was launched, it was primarily designed to deliver courses that actually deliver results – not meaningless certificates to tick a box or courses that were a ‘cookie-cutter’ approach delivered by facilitators who had no real insight into the industry and who were just training off a PowerPoint deck that had been prepared for them.
Having spent over 30 years in the industry and running some of Australia’s largest contact centres, Justin set out to make sure that each and every course was designed, and delivered, by facilitators who are experts in their fields that can train with authority.
That severely limits the amount of training we can conduct, however, we believe in quality over quantity so we’d much rather run fewer courses that we know will deliver great outcomes than offer hundreds of courses and compromise the quality of our courses.
CX Skills Fast Facts
Customer Reviews and Testimonials
As a training business, we live and die by our customer testimonials and we wouldn’t have it any other way!
All of our training partners are incredibly passionate about the training they provide and we’re really proud of feedback we receive from our customers.
Most recent customer reviews:
All our reviews are submitted by real people, and you can see a sample of the most recent customer reviews below. You can view all the customer reviews here >
Knowledgeable and Engaging
I recently completed the Customer Journey Mapping course, and it was an incredibly insightful and valuable experience. The course content was well-structured and covered all the essential aspects of customer journey mapping, from understanding customer personas to creating detailed journey maps.
The instructors were knowledgeable and engaging, providing real-world examples that made the concepts easier to grasp. Overall, I highly recommend this course to anyone looking to enhance their skills in customer journey mapping.
It has equipped me with the knowledge and confidence to improve customer experiences and drive better business outcomes.
Response from CX Skills
Thanks Kate for a lovely review of the course and we’re thrilled to hear it’s provided you with the skills and confidence you need to make a difference in your Council!
Great course! Great Trainer
I recently completed a 3-part training course with Simon (Reception PRO). It was incredibly helpful and practical, significantly enhancing my communication and writing skills. I highly recommend this course to anyone looking to improve their communication abilities.
Response from CX Skills
Thanks Kevin for your feedback and thrilled to hear you enjoyed the course!
Great session!
Simon was an engaging trainer, making sure we were all following up with his pace.
He was able to set examples and delivered a presentation with all the details we needed.
Thank you Simon for your passion and great work!
Response from CX Skills
Thanks Michelle, glad to hear the passion came through and that you enjoyed the training 🙂
Valuable Insights and Engaging!
The presentation by Simon was excellent. Simon is a very enthusiastic presenter who presented the information content very well. I learned some valuable insights into customer service and techniques with engaging people. Well done 🙂
Response from CX Skills
Thanks Stuart, really glad to hear the training hit the right spot!
Exceeded My Expectations!
I would like to say that Simon Blair from CX Skills has exceeded my expectations in providing the training in 3 sessions. The training content was apt and is helping me with my interactions on day-to-day basis. The ease with which Simon trained us is exceptional.
Response from CX Skills
Thanks for the wonderful review Bijal and we’re thrilled to hear you enjoyed the training!
View Training Courses by Category
To learn more about our available courses, select your category below. If you can’t find a course that meets your requirements, please contact us to discuss a customised training program.