About CX Skills

Training that sticks. We design and deliver practical programs for customer service teams, contact centres and CX leaders who want measurable results—not empty pep talks.

Founded by Justin Tippett, one of Australia’s most experienced customer experience professionals, CX Skills exists to raise service standards across industries with training grounded in real, operational know-how.

Every course is built to translate theory into practice—helping people solve everyday service challenges, build confidence, and create experiences that customers actually notice.

CX Skills training in session
Practical, job-ready training guided by people who’ve done the work.
Trusted by SMBs to ASX-listed brands
4.9/5.0 average attendee rating
No fluff, just real outcomes
Fair and transparent pricing

About CX Skills: Real Training, Real Results

We’re not a generic training business. CX Skills exists to lift standards across customer service, contact centres and CX in Australia. We’re practitioners first, trainers second, and we care about improvements that actually show up in your operation.

  • Built by practitioners

    We’ve run large contact centres, coached frontline teams and led CX programs. That real experience shapes what we teach and why it works.

  • Outcome-focused, not theoretical

    Practical methods, plain language and repeatable coaching that translate into measurable improvements.

  • No cookie-cutter content

    Programs are updated and tailored to current Australian standards and context, not recycled slide decks.

Proud Training Partner of ACXPA

CX Skills is the official training partner of the Australian Customer Experience Professionals Association (ACXPA) — the national body dedicated to advancing customer service, contact centres and customer experience in Australia.

ACXPA brings together professionals, research and resources to raise industry standards, advocate for best practice, and provide independent, vendor-neutral insights that keep the industry moving forward.

  • Backed by industry expertise Training aligned with standards set by practitioners, not theory.
  • Independent, fresh insights Powered by ACXPA research and community, free from vendor spin.
  • Shared mission to lift standards Working together to improve service and CX capability across Australia.
Australian Customer Experience Professionals Association (ACXPA) logo
The leading independent body for customer service, contact centres and CX in Australia.

Have questions about our courses?

Want to talk about private or customised training solutions for your whole team or centre?

  • Call us on +61 3 9008 7287
  • 8:30 am to 5:30 pm AEST/AEDT (Melbourne, Australia), Monday to Friday
  • Prefer to write? Send us a message anytime.