About CX Skills
Real training that actually moves the needle. We design and deliver practical programs for customer service, contact centres and customer experience leaders who need measurable results, not motivational posters.
CX Skills was founded by Justin Tippett, an industry leader with decades of hands-on experience running some of Australia’s largest contact centres. It exists to raise the standards of customer service and contact centres with training built on real operational insight.
- Led by industry practitioners who’ve actually run contact centres and CX functions.
- Customer-rated 4.9/5.0 for delivering skills teams use the same day.
- Official training partner of the Australian Customer Experience Professionals Association (ACXPA).
About CX Skills: Real Training, Real Results
We’re not a generic training business. CX Skills exists to lift standards across customer service, contact centres and CX in Australia. We’re practitioners first, trainers second, and we care about improvements that actually show up in your operation.
- Built by practitioners. We’ve run large contact centres, coached frontline teams and led CX programs. That real experience shapes what we teach and why it works.
- Outcome-focused, not theoretical. Practical methods, plain language and repeatable coaching that translate into measurable improvements.
- No cookie-cutter content. Programs are updated and tailored to current Australian standards and context, not recycled slide decks.
Proud Training Partner of ACXPA
CX Skills is the official training partner of the Australian Customer Experience Professionals Association (ACXPA) — the national body dedicated to advancing customer service, contact centres and customer experience in Australia.
ACXPA brings together professionals, research and resources to raise industry standards, advocate for best practice, and provide independent, vendor-neutral insights that keep the industry moving forward.
- Backed by industry expertise — our training aligns with real standards set by practitioners, not theory.
- Fresh, independent insights — powered by ACXPA’s research and community, free from vendor spin.
- Shared mission to lift standards — working together to improve customer service and CX capability across Australia.
Have questions about our courses?
Want to talk about private or customised training solutions for your whole team or centre?
- Call us on +61 3 9008 7287
- 8:30 am to 5:30 pm AEST/AEDT (Melbourne, Australia), Monday to Friday
- Prefer to write? Send us a message anytime.