Customer Service Training Courses in Adelaide

Teams and individuals across customer service, call/contact centres, reception/front desk, technical support & helpdesk, sales, retention & collections, workforce optimisation (WFM), customer experience (CX) and workplace mental health. Programs suit new starters through to team leaders and managers.

Both. Public courses run live online with cameras on, breakout rooms and high interaction. Private training can be delivered online or onsite at your Adelaide workplace (travel costs apply for onsite).

Public: scheduled dates, instant enrolment for 1–12 seats, mixed industries, no minimum numbers.

Private: exclusive to your team, flexible dates/times, optional tailoring to your products, systems and scenarios; delivered online or onsite in SA.

Most programs run in 3-hour live online blocks to minimise downtime:

• Essentials — 1 × 3 hours (core skills)
• Foundations — 2 × 3 hours (more drills & coaching)
• PRO/Advanced — 3 × 3 hours (deeper practice & scenarios)

Private onsite options can typically be delivered as half-day or full-day workshops in Adelaide.

Browse popular categories:

• Customer Service — phone, reception, frontline, tech support, email & live chat, difficult customers.
• Sales & Collections — inbound phone sales, retention, collections.
• Call/Contact Centre — agents, team leaders, managers, QA & coaching.
• Workforce Optimisation (WFM) — forecasting, scheduling, real-time.
• Customer Experience (CX) — fundamentals, intro to CX, journey mapping.
• Workplace Mental Health — resilience essentials & advanced.

Improved customer confidence, fewer escalations, stronger call control, clearer language, and better coaching outcomes. See live ratings and reviews on this page and our Customer Testimonials.

Public: enroll a minimum of one person (no minimum).

Private: typical minimum is 5 participants up to a maximum of around 14 - we keep groups intentionally small to preserve practice and coaching time.

Public courses are priced per seat and can be paid by card at checkout or by invoice on request. Private programs are priced per group based on delivery mode, length and tailoring. Ask us for an Adelaide proposal.

Yes — for private groups we map scenarios, case studies and practice to your industry (e.g. SA government, healthcare, higher education, retail, utilities, finance), plus your products, policies and call flows.

A quiet space, stable internet, camera + mic on, and access to Zoom. We recommend participants join individually to get the full benefit of breakout rooms, role-plays and coaching. However, some Adelaide companies prefer to have their team join together in a meeting room — and that works too if it suits your setup.

Yes — everyone who completes a course receives a Certificate of Completion. These certificates are widely used for performance reviews, professional development plans and HR records.

However, we do not offer nationally accredited qualifications. That’s a deliberate choice — accreditation often prioritises compliance over capability and adds cost, without guaranteeing better outcomes. Our focus is on practical skills, role-plays and coaching that improve customer conversations quickly and sustainably.

If you’d like to understand why, see our detailed guide: Why we don’t offer accredited customer service training .

We offer fair reschedule options for public seats and flexible date changes for private training with reasonable notice. Our aim is to minimise disruption while still keeping programs viable to run.

Full details are published on our Terms & Conditions page.

All courses are delivered by industry practitioners who’ve led contact centres, helpdesks and CX programs — not generic slide readers. You’ll get practical techniques, real examples and live coaching that transfers directly to the job.

A key difference with CX Skills is transparency: each course page clearly lists the trainer, their background, reviews, and areas of expertise. That way you know exactly who will be guiding your learning, and why they’re trusted by organisations across Australia.

Yes. For tighter budgets or solo upskilling, explore our self-paced online training. It’s location-agnostic and complements live programs.

Public: pick a course category above and choose an upcoming date to register online.

Private: Contact us and tell us your goals, headcount and preferred dates and we’ll send an Adelaide proposal with options for online or onsite delivery.