Inbound Phone Sales Training

He made us feel comfortable during the training by allowing us to speak first and share our thoughts. I learned a lot about how a customer service representative should handle customers from different cultures.

Having a call guide is especially helpful, as it allows trainers to coach trainees on how to properly handle calls without relying too much on a script and encourages them to be more conversational.

I learned several helpful techniques for building natural and connected conversations with customers. The facilitator (Simon) also gave us opportunities to practice these techniques with guidance, which made the session very engaging and practical. I really enjoyed the training, and it felt quite short—I would have appreciated a longer session to explore the techniques further.

I found the training very helpful and interactive. The skills we covered will directly support my day‑to‑day coaching with my agents, and I appreciate how practical and easy to apply everything was.

The activities during the session also helped me put the key concepts into practice right away. Thank you, Simon, for an engaging and impactful training!

Have learnt so much and was very interested in the psychology of Sales, which Simon did very well explaining the logics to it.

I thoroughly enjoyed this training session as I was able to learn and pick up on new tips to better build the connections with the customers.

Additionally, I found it quite interesting that at the end of the call, we can close of by wrapping up with asking if the customers had any other questions and finishing it off by saying ‘Thank you’ instead of bye (which usually leads to the awkward bye, bye, bye..).

I really enjoyed Simon’s content especially the bridging part. Overall great learning session.

Fantastic insight on how to be a point of difference on calls!

Thank you Simon for an exceptional training session. I would definitely recommend this great course as it was informative and enjoyable.

Since doing the CX skills session, I am using the training to have more meaningful, impactful conversations and naturally converting and retaining with ease. It has made a huge difference. Thank you!

The course refined the skills we already possessed while equipping us with data-backed tools to enhance our approach. The trainer was highly knowledgeable and adapted his delivery to suit our individual roles, guiding us through practical strategies to shift conversations constructively.

I especially valued that the content moved beyond clichés like “the customer is always right” or “the company is never wrong.”

Instead, it focused on fostering respectful, transparent, and empathetic interactions—emphasising the importance of timing and language. Since completing the training, I’ve noticed a marked improvement in the success of my phone and email communications.

The psychology behind the way we speak to customers was my highlight! And I gained a lot of insight into how I can coach others through this.

Highly recommend Simon, his extensive knowledge and experience makes for really engaging and fun training sessions. He has an absolute passion seeing people excel at phone and sales skills. Highly recommend! Thanks again, Chris.

Great course, very hands-on phone that covered essential and useful skills for phone sales. Interesting information discussed with relevant examples to all types of work. Thanks!

After 17 years in various customer service roles and some of those years in an inbound call centre, I went into this experience sceptical I’d learn much new.

Imagine my surprise upon beginning this training with Simon and his fresh take.

Fiinnnaaalllyy, real-world, adaptable skills that make you sound like a person!

No scripts and no outdated droning statements that, lets face it, grind everyone’s gears like “is there anything else I can assist you with…..”

These skills will elevate my existing skills inside the customer experience bubble but have also already helped me with my social skills in the real world.

Thanks Simon!

The training provided manages to take complex sales strategies and make them easy to understand and implement in a sales call.

It provides a structure that isn’t stifled by wordy scripts and pitches, and guides consultants towards a successful outcome for both the customer and consultant.

This training took efficient, tried and tested sales concepts and expanded on them to not only generate higher conversion, but a more positive customer experience.

Aside from the training, which was amazing, Simon – the trainer – was a pleasure to work with. He was attentive and showed a real passion and desire to enhance the trainee’s sales expertise.

Thank you so much for your time today. It was an absolute pleasure to learn the phone sales method from you. I have since gone over all of the content you have sent through – some fantastic information, material and examples in there. Thanks for making yourself available to assist me on this journey!

Hi Simon, hope you are doing fine. I have moved out of and have since joined a new organisation but I wanted to tell you that the learning and insights from your sales training sessions are still really helping me in my day-to-day life. Also, I can actually implement the learnings here as well in my new role. I can not thank you enough for this!

I feel that we are, as a business, we are in a better position than we were “BS” (Before Simon). Staff have a great foundation in appreciating the value and art of a buying process and sales conversation.

Thanks for your guiding hand and sharing your passion for the member experience with us. I for one, and I know many more, really do see the value in your process!

Overall, everyone appears to be amazed by the engagement of staff with the phone sales method and their willingness to change. It’s amazing to listen to the difference in our calls to see how far we have come and what staff have achieved in the past 3 months.

If you want to improve your sales team’s performance and build an engaging, supportive coaching environment, this course will get you there.

Simon’s insights will motivate and guide your leaders and sales teams with structured practical processes that can be adapted to any sales or service organisation. It’s a brilliant and motivating model where mediocrity is challenged and opportunities created. It works!