With COVID making it difficult to plan onsite events for the foreseeable future, all of our training courses have been updated to be delivered online via Zoom. Whilst a few years ago online training was the last thing on our mind, the COVID pandemic has obviously forced change upon us all and being online for work, play and learning has certainly become normal for the majority of us.
After some initial reservations on how well online training would work, over time as we’ve all become accustomed to online and we’ve made a number of changes to our courses to optimise them for online delivery, we’ve genuinely become to enjoy it with online learning offering a range of benefits as we’ve outlined below.
Whilst we have become converts, most importantly, it’s what our customers think and our Customer Testimonials have confirmed that online training via Zoom is popular and effective – we averaged 4.9 out of 5 stars across all our online courses in 2021!
Daniel was a fantastic, energetic and engaging presenter. This course starts at the beginning and provides a great foundation for what you need to manage a successful contact centre.
The course is excellent at identifying key metrics to measure performance and more importantly what metrics should never be targeted. As a newcomer to the CCM game, I learnt a lot and can’t wait to put it into practice. Highly recommend.
Simon conducted an extremely comprehensive Customer Pro Training. His knowledge was incredibly impressive and I’m very grateful to have taken away so many new skills.
Simon gave valuable advice for not only how we communicate with customers but also with family, friends and strangers. I will definitely be applying my new learning in everyday life.
From the outset of communicating with Marc to book the course, he was friendly, professional, and very accommodating to our needs which were greatly appreciated.
We had the privilege of being able to have Marc in-house to deliver the course in person for myself and one of my supervisors and Marc did a fantastic job of combining and delivering his ‘How to create amazing team leaders’ and ‘How to be an amazing team leader’ courses, keeping the content relevant and engaging for both of us.
The tools and resources provided will certainly add value to any call centre leaders/managers and give an excellent framework to help build, sustain and continue to develop a strong leadership team within a call centre.
For anyone new to a TL role or for those looking to know how to better develop their TL’s (and identify traits of future TL’s) I would highly recommend Marc’s courses and will look to use them again in future.
A great course that supports Call Centre managers, no matter what their experience!
Strongly encourage anyone who manages a Call Centre, or has a Call Centre in their department to sign up and take this course! You won’t regret it.
Daniel has an amazing ability to connect with people. He is very personable, and has this amazing ability to bring training content to life!
All our training courses are now available online for delivery via Zoom – to see all the available courses by category, just click on the applicable button below. If you can’t find a course that meets your requirements, please contact us to discuss a customised training program.
Purchase tickets instantly to all the online public courses listed below using a credit card or by requesting an invoice at checkout. For a full list of training courses and easy-to-use search filters, click here to view all our upcoming courses >
Want to talk to someone? Call us on +61 3 9008 7287
Designed for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day September 2024 WFM for Contact Centre Team Leaders training course.
Fast track your Customer Experience (CX) skills and awareness in the September 2024 Introduction to CX Course delivered by global expert Daniel Ord.
Learn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour October 2024 online course suitable for all customer-facing employees.
Learn how to assess and coach Contact Centre Agents for performance in this October 2024 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!
Learn the essentials of Workforce Management for Call Centres in this 3-day October 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
The October 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
Designed for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day November 2024 WFM for Contact Centre Team Leaders training course.
Learn how to improve qualty and compliance in your call centre in this November 2024 Quality Frameworks for Contact Centres course.
The gold standard of customer experience (CX) courses - delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
Fast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & CX SKills CEO Justin Tippett.
Learn the essentials of Workforce Management for Call Centres in this 3-day November 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
The December 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
The February 2025 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
Designed for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day February 2025 WFM for Contact Centre Team Leaders training course.
Learn the essentials of Workforce Management for Call Centres in this 3-day February 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
The March 2025 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
Learn the essentials of Workforce Management for Call Centres in this 3-day April 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
Designed for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day April 2025 WFM for Contact Centre Team Leaders training course.
The May 2025 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
Learn the essentials of Workforce Management for Call Centres in this 3-day May 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
Designed for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day June 2025 WFM for Contact Centre Team Leaders training course.
Learn the essentials of Workforce Management for Call Centres in this 3-day June 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.