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Quality Assurance for Contact Centres – August 2021

via Zoom (Teleconferencing)

Learn how to design and build a quality assurance program for customer service, call centres etc that will drive customer service excellence in our August 2021 online course delivered by global expert Daniel Ord.

Introduction to CX – August 2021

via Zoom (Teleconferencing)

Fast-track your CX (Customer Experience) skills in this August 2021 online course delivered by global CX expert Daniel Ord delivered over 2 x 4-hour sessions.

Live Chat Customer Service Training October 2021

via Zoom (Teleconferencing)

The Live Chat Customer Service course is for frontline agents handling live chat, SMS chat or Text Chats delivered over 2 x 4-hour sessions facilitated by global CX expert Daniel Ord.

Customer Service Emails – November 2021

via Zoom (Teleconferencing)

Learn how to connect with customers through email (sales or service) using a structured framework delivered by a global CX expert over 2 x 4-hour sessions across two consecutive days.