February 2023 Customer Experience (CX) Management Training
Online via Zoom Price: $1,897.00 AUD ex GSTThe gold standard of customer experience courses delivered live by global expert Daniel Ord - for anyone serious about learning CX.
Loading view.
February 2023 Customer Service Phone Essentials
Online via Zoom Price: $247.00 AUD ex GSTThe February 2023 Customer Service Phone Essentials course is a 3-hour online course designed to supercharge customer service skills for phone-based employees.
February 2023 Workplace Resilience Essentials
Online via Zoom Price: $247.00 AUD ex GSTArm your employees with essential workplace resilience skills in this 3-hour online course delivered in February 2023 by global expert Workplace Wellness expert Nant Nissen - suitable for all employees!
February 2023 Customer Service Reception Essentials
Online via Zoom Price: $247.00 AUD ex GSTThe February 2023 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all employees and industry sectors.
February 2023 Customer Service Phone Professionals
Online via Zoom Price: $497.00 AUD ex GSTSupercharge your employee's customer service skills with our February 2023 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
February 2023 Customer Service Reception PRO
Online via Zoom Price: $497.00 AUD ex GSTCovering Face-to-face, phones and emails, this February 2023 Customer Service Reception PRO course is suitable for all businesses.
March 2023 Inbound Sales Phone Professional Course
Online via Zoom Price: $497.00 AUD ex GSTImprove your sales conversions and customer engagement in this March 2023 Inbound Sales Phone Professional Training Course designed for all phone-based employees.
March 2023 How to Assess and Coach Contact Centre Agent Performance
Online via Zoom Price: $797.00 AUD ex GSTLearn how to assess and coach Contact Centre Agents for performance in this March 2023 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!
March 2023 Workplace Resilience Essentials
Online via Zoom Price: $247.00 AUD ex GSTArm your employees with essential workplace resilience skills in this 3-hour online course delivered in March 2023 by global expert Workplace Wellness expert Nant Nissen - suitable for all employees!
March 2023 Customer Service Phone Professionals
Online via Zoom Price: $497.00 AUD ex GSTSupercharge your employee's customer service skills with our March 2023 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
March 2023 WFM for Contact Centre Team Leaders
Online via Zoom Price: $697.00 AUD ex GSTA 'must' for all Team Leaders - Learn the basics of Call Centre Workforce Management in this one-day March 2023 WFM for Contact Centre Team Leaders training course.
March 2023 Customer Service Phone Essentials
Online via Zoom Price: $247.00 AUD ex GSTThe March 2023 Customer Service Phone Essentials course is a 3-hour online course designed to supercharge customer service skills for phone-based employees.
March 2023 Customer Service Reception Essentials
Online via Zoom Price: $247.00 AUD ex GSTThe March 2023 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all employees and industry sectors.
March 2023 Customer Service Reception PRO
Online via Zoom Price: $497.00 AUD ex GSTCovering Face-to-face, phones and emails, this March 2023 Customer Service Reception PRO course is suitable for all businesses.
April 2023 Workplace Resilience Essentials
Online via Zoom Price: $247.00 AUD ex GSTArm your employees with essential workplace resilience skills in this 3-hour online course delivered in April 2023 by global expert Workplace Wellness expert Nant Nissen - suitable for all employees!
April 2023 Customer Service Phone Professionals
Online via Zoom Price: $497.00 AUD ex GSTSupercharge your employee's customer service skills with our April 2023 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
April 2023 Workplace Resilience Advanced
Online via Zoom Price: $597.00 AUD ex GSTThe April 2023 Workplace Resilience Advanced Training Course is suitable for all employees who work with customers on a regular basis.
April 2023 Customer Service Phone Essentials
Online via Zoom Price: $247.00 AUD ex GSTThe April 2023 Customer Service Phone Essentials course is a 3-hour online course designed to supercharge customer service skills for phone-based employees.
April 2023 Quality Framework for Contact Centres
Online via Zoom Price: $797.00 AUD ex GSTLearn how to design and build a quality assurance program for customer service, call centres etc that will improve compliance and drive customer service excellence in our April 2023 online course delivered by global expert Daniel Ord.
April 2023 WFM for Practitioners
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres (& it also applies to Retail!) in this 3-day April 2023 WFM for Practitioners training course delivered by the WFM experts at CallDesign.
April 2023 Inbound Sales Phone Professional Course
Online via Zoom Price: $497.00 AUD ex GSTImprove your sales conversions and customer engagement in this April 2023 Inbound Sales Phone Professional Training Course designed for all phone-based employees.
April 2023 Customer Service Reception Essentials
Online via Zoom Price: $247.00 AUD ex GSTThe April 2023 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all employees and industry sectors.
April 2023 Customer Service Reception PRO
Online via Zoom Price: $497.00 AUD ex GSTCovering Face-to-face, phones and emails, this April 2023 Customer Service Reception PRO course is suitable for all businesses.
May 2023 Workplace Resilience Essentials
Online via Zoom Price: $247.00 AUD ex GSTArm your employees with essential workplace resilience skills in this 3-hour online course delivered in May 2023 by global Workplace Wellness expert Nant Nissen - suitable for all employees!
May 2023 Real-Time WFM for Contact Centre Analysts
Online via Zoom Price: $697.00 AUD ex GSTThe May 2023 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
May 2023 How to be a Great Call Centre Team Leader
Online via Zoom Price: $997.00 AUD ex GSTThe May 2023 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
May 23 Customer Journey Mapping
Online via Zoom Price: $1,197.00 AUD ex GSTGain all the skills, tools and support you need to start Customer Journey Mapping in the May 2023 Customer Journey Mapping training workshop.
May 2023 Customer Service Reception Essentials
Online via Zoom Price: $247.00 AUD ex GSTThe May 2023 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all employees and industry sectors.
May 2023 Customer Service Reception PRO
Online via Zoom Price: $497.00 AUD ex GSTCovering Face-to-face, phones and emails, this May 2023 Customer Service Reception PRO course is suitable for all businesses.
May 2023 Managing Difficult Customers
Online via Zoom Price: $497.00 AUD ex GSTLearn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour May 2023 online course suitable for all customer-facing employees.
May 2023 Customer Service Phone Essentials
Online via Zoom Price: $247.00 AUD ex GSTThe May 2023 Customer Service Phone Essentials course is a 3-hour online course designed to supercharge customer service skills for phone-based employees.
May 2023 Customer Service Phone Professionals
Online via Zoom Price: $497.00 AUD ex GSTSupercharge your employee's customer service skills with our May 2023 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
May 2023 Workplace Resilience Advanced
Online via Zoom Price: $597.00 AUD ex GSTThe May 2023 Workplace Resilience Advanced Training Course is suitable for all employees teaching them resilience skills, techniques and strategies that can be put to immediate use.
May 2023 Customer Experience (CX) Management Training
Online via Zoom Price: $1,897.00 AUD ex GSTThe gold standard of customer experience courses delivered live by global expert Daniel Ord - for anyone serious about learning CX.
June 2023 WFM for Practitioners
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres (& it also applies to Retail!) in this 3-day June 2023 WFM for Practitioners training course delivered by the WFM experts at CallDesign.
June 2023 Customer Service Phone Essentials
Online via Zoom Price: $247.00 AUD ex GSTThe June 2023 Customer Service Phone Essentials course is a 3-hour online course designed to supercharge customer service skills for phone-based employees.
June 2023 Workplace Resilience Essentials
Online via Zoom Price: $247.00 AUD ex GSTArm your employees with essential workplace resilience skills June 2023 course 3-hour live, online course facilitated by global health and wellness expert Nant Nissen - suitable for all employees!
June 2023 Inbound Phone Sales Essentials
Online via Zoom Price: $247.00 AUD ex GSTThe June 2023 Inbound Phone Sales Essentials course helps employees improve their sales skills for calls over the phone without any scripts.
June 2023 Customer Service Reception Essentials
Online via Zoom Price: $247.00 AUD ex GSTThe June 2023 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
June 2023 Customer Service Phone Professionals
Online via Zoom Price: $497.00 AUD ex GSTSupercharge your employee's customer service skills with our June 2023 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.