August 2023 Customer Service Reception PRO
Online via Zoom Price: $497.00 AUD ex GSTPerfect for receptionists/admin employees, this August 2023 Customer Service Reception PRO course enhances customer service over the phone, emails and in person.
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August 2023 Customer Experience (CX) Management Training
Online via Zoom Price: $1,897.00 AUD ex GSTThe gold standard of customer experience courses - delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
September 2023 Real-Time WFM for Contact Centre Analysts
Online via Zoom Price: $697.00 AUD ex GSTThe September 2023 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
September 2023 Customer Service Phone Professionals
Online via Zoom Price: $497.00 AUD ex GSTSupercharge your employee's customer service skills with our September 2023 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
September 2023 How to Assess and Coach Contact Centre Agent Performance
Online via Zoom Price: $797.00 AUD ex GSTLearn how to assess and coach Contact Centre Agents for performance in this September 2023 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!
September 2023 Customer Service Phone Essentials
Online via Zoom Price: $247.00 AUD ex GSTThe September 2023 Customer Service Phone Essentials course is a 3-hour online course designed to supercharge customer service skills for phone-based employees.
September 2023 Customer Service Reception Essentials
Online via Zoom Price: $247.00 AUD ex GSTThe September 2023 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
October 2023 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres (& it also applies to Retail!) in this 3-day October 2023 WFM Essentials training course delivered by the WFM experts at CallDesign.
October 2023 Customer Service Phone Essentials
Online via Zoom Price: $247.00 AUD ex GSTThe October 2023 Customer Service Phone Essentials course is a 3-hour online course designed to supercharge customer service skills for phone-based employees.
October 2023 Customer Service Phone Professionals
Online via Zoom Price: $497.00 AUD ex GSTSupercharge your employee's customer service skills with our October 2023 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
October 2023 How to Manage and Lead Contact Centre Employees
Online via Zoom Price: $1,697.00 AUD ex GSTTake your contact centre management leadership skills to the next level in this October 2023 How to Manage and Lead Contact Centre Employees course.
October 2023 Customer Service Reception Essentials
Online via Zoom Price: $247.00 AUD ex GSTThe October 2023 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
October 2023 Inbound Phone Sales Essentials
Online via Zoom Price: $247.00 AUD ex GSTThe October 2023 Inbound Phone Sales Essentials course helps employees improve their telephone sales skills without any scripts.
October 2023 Inbound Phone Sales Professional
Online via Zoom Price: $497.00 AUD ex GSTImprove your employees sales conversions and customer service skills in this October 2023 Inbound Phone Sales Professional training course designed for all phone-based employees.
November 2023 WFM for Contact Centre Team Leaders
Online via Zoom Price: $697.00 AUD ex GSTA 'must' for all Team Leaders - Learn the basics of Call Centre Workforce Management in this one-day November 2023 WFM for Contact Centre Team Leaders training course.
November 2023 Customer Service Phone Essentials
Online via Zoom Price: $247.00 AUD ex GSTThe November 2023 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
November 2023 Customer Service Phone Professionals
Online via Zoom Price: $497.00 AUD ex GSTEquip your employees with superior customer service skills in the November 2023 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
November 2023 Managing Difficult Customers
Online via Zoom Price: $497.00 AUD ex GSTLearn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour November 2023 online course suitable for all customer-facing employees.
November 2023 Customer Service Reception PRO
Online via Zoom Price: $497.00 AUD ex GSTPerfect for receptionists/front-desk employees etc, this November 2023 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
November 2023 Inbound Phone Sales Essentials
Online via Zoom Price: $247.00 AUD ex GSTThe November 2023 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
November 2023 Customer Service Reception Essentials
Online via Zoom Price: $247.00 AUD ex GSTThe November 2023 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
December 2023 Real-Time WFM for Contact Centre Analysts
Online via Zoom Price: $697.00 AUD ex GSTThe December 2023 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
December 2023 Customer Service Phone Essentials
Online via Zoom Price: $247.00 AUD ex GSTThe December 2023 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
December 2023 Customer Service Phone Professionals
Online via Zoom Price: $497.00 AUD ex GSTEquip your employees with superior customer service skills in the December 2023 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
December 2023 Introduction to Contact Centre Management
Online via Zoom Price: $497.00 AUD ex GSTFast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & CX SKills CEO Justin Tippett.
December 2023 Inbound Phone Sales Professional
Online via Zoom Price: $497.00 AUD ex GSTImprove your employees sales conversions and customer service skills in this December 2023 Inbound Phone Sales Professional training course designed for all phone-based employees.
December 2023 Contact Centre Coaching PRO
Online via Zoom Price: $797.00 AUD ex GSTIn this December 2023 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
January 2024 Inbound Phone Sales Essentials
Online via Zoom Price: $247.00 AUD ex GSTThe January 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
January 2024 Customer Service Reception PRO
Online via Zoom Price: $497.00 AUD ex GSTPerfect for receptionists/front-desk employees etc, the January 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
January 2024 How to Be a Great Call Centre Team Leader
Online via Zoom Price: $997.00 AUD ex GSTThe January 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
January 2024 Managing Difficult Customers
Online via Zoom Price: $497.00 AUD ex GSTLearn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour January 2024 online course suitable for all customer-facing employees.
January 2024 Customer Service Phone Professionals
Online via Zoom Price: $497.00 AUD ex GSTEquip your employees with superior customer service skills in the January 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
January 2024 Customer Service Reception Essentials
Online via Zoom Price: $268.00 AUD ex GSTThe January 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
January 2024 Customer Service Phone Essentials
Online via Zoom Price: $247.00 AUD ex GSTThe January 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
February 2024 Contact Centre Coaching PRO
Online via Zoom Price: $797.00 AUD ex GSTIn this February 2024 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
February 2024 Inbound Phone Sales Essentials
Online via Zoom Price: $268.00 AUD ex GSTThe February 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
February 2024 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day February 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
February 2024 Contact Centre Management Fundamentals
Online via Zoom Price: $1,897.00 AUD ex GSTLearn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) online training course designed specially for contact centre managers.
February 2024 Inbound Phone Sales Professional
Online via Zoom Price: $497.00 AUD ex GSTImprove your employee's sales conversions and customer service skills in this February 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
February 2024 Customer Service Phone Essentials
Online via Zoom Price: $268.00 AUD ex GSTThe February 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.