Just scroll through all our upcoming courses below or use the filters to narrow your search results. Not sure of the best course or need a customised solution? Contact us on 03 9008 7287 or send us a message anytime >
The May 2025 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
Suitable for employees working in technical support and helpdesk roles, this May 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
Learn the essentials of Workforce Management for Call Centres in this 3-day May 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
The May 2025 Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
The May 2025 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls, delivered via 2 x 3-hour sessions.
Boost your employees’ sales performance and customer engagement with the May 2025 Inbound Phone Sales PRO training course - designed to equip phone-based employees with advanced skills to convert more enquiries into sales.
The May 2025 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
Gain all the skills, tools and support you need to start Customer Journey Mapping in the May 2025 Customer Journey Mapping training workshop.
In this May 2025 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
Fast-track your knowledge of contact centre management in this 2 x 3-hour course May 2025 introduction course delivered by Australian contact centre expert Justin Tippett.
Join the June 2025 Frontline Customer Service Foundations course to master premium customer service skills for all face-to-face interactions where customer service matters.
Join the June 2025 Frontline Customer Service PRO course to gain advanced skills and strategies for handling face-to-face customer interactions with confidence, professionalism, and impact.
The June 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
Equip your employees with superior phone customer service skills in the June 2025 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
The June 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
Designed for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day June 2025 WFM for Contact Centre Team Leaders training course.
The June 2025 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
Perfect for receptionists/front-desk employees etc, the June 2025 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
The July 2025 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
The July 2025 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
Suitable for employees working in technical support and helpdesk roles, this July 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
Learn the essentials of Workforce Management for Call Centres in this 3-day July 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
The July 2025 Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
Empower your technical support/helpdesk employees with premium customer service skills in the July 2025 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
The July 2025 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls, delivered via 2 x 3-hour sessions.
Fast-track your knowledge of contact centre management in this 2 x 3-hour course July 2025 introduction course delivered by Australian contact centre expert Justin Tippett.
The July 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
The July 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
Boost your employees’ sales performance and customer engagement with the August 2025 Inbound Phone Sales PRO training course - designed to equip phone-based employees with advanced skills to convert more enquiries into sales.
Join the August 2025 Frontline Customer Service Foundations course to master premium customer service skills for all face-to-face interactions where customer service matters.
Join the August 2025 Frontline Customer Service PRO course to gain advanced skills and strategies for handling face-to-face customer interactions with confidence, professionalism, and impact.
The August 2025 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
Learn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour September 2025 online course - suitable for all customer-facing employees.
The September 2025 CX Management Fundamentals course is the gold standard of customer experience (CX) courses - delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) September 2025 online training course designed specially for contact centre managers.
Fast-track your knowledge of contact centre management in this 2 x 3-hour course September 2025 introduction course delivered by Australian contact centre expert Justin Tippett.
Fast-track your knowledge of contact centre management in this 2 x 3-hour course November 2025 introduction course delivered by Australian contact centre expert Justin Tippett.