April 2025 WFM Essentials
Online via Zoom Price: $2,797.00 AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day April 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
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Upcoming CX Skills courses
Just scroll through all our upcoming courses below or use the filters to narrow your search results. Not sure of the best course or need a customised solution? Contact us on 03 9008 7287 or send us a message anytime >
April 2025 Customer Experience (CX) Management Training
Online via Zoom Price: $1,897.00 AUD ex GSTThe April 2025 CX Management Fundamentals course is the gold standard of customer experience (CX) courses - delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
April 2025 Reception Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe April 2025 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
May 2025 Customer Service Phone Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe May 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
May 2025 Inbound Phone Sales Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe May 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
May 2025 Reception Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe May 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
May 2025 Frontline Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe May 2025 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
May 2025 Quality Frameworks for Contact Centres
Online via Zoom Price: $798.00 AUD ex GSTLearn how to improve qualty and compliance in your call centre in this May 2025 Quality Frameworks for Contact Centres course.
May 2025 Tech Support Customer Service PRO
Online via Zoom Price: $548.00 AUD ex GSTEmpower your technical support/helpdesk employees with premium customer service skills in the May 2025 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
May 2025 Customer Service Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe May 2025 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
May 2025 Real-Time WFM for Contact Centre Analysts
Online via Zoom Price: $697.00 AUD ex GSTThe May 2025 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
May 2025 Technical Support Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTSuitable for employees working in technical support and helpdesk roles, this May 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
May 2025 WFM Essentials
Online via Zoom Price: AUD ex GSTLearn the essentials of Workforce Management for Call Centres in this 3-day May 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
May 2025 Tech Support Customer Service Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe May 2025 Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
May 2025 Inbound Phone Sales Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe May 2025 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls, delivered via 2 x 3-hour sessions.
May 2025 Inbound Phone Sales PRO
Online via Zoom Price: $548.00 AUD ex GSTBoost your employees’ sales performance and customer engagement with the May 2025 Inbound Phone Sales PRO training course - designed to equip phone-based employees with advanced skills to convert more enquiries into sales.
May 2025 Reception Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe May 2025 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
May 2025 Customer Journey Mapping
Online via Zoom Price: $1,197.00 AUD ex GSTGain all the skills, tools and support you need to start Customer Journey Mapping in the May 2025 Customer Journey Mapping training workshop.
May 2025 Contact Centre Coaching PRO
Online via Zoom Price: $798.00 AUD ex GSTIn this May 2025 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
May 2025 Introduction to Contact Centre Management
Online via Zoom Price: $597.00 AUD ex GSTFast-track your knowledge of contact centre management in this 2 x 3-hour course May 2025 introduction course delivered by Australian contact centre expert Justin Tippett.
June 2025 Frontline Customer Service Foundations
Online via Zoom Price: $428.00 AUD ex GSTJoin the June 2025 Frontline Customer Service Foundations course to master premium customer service skills for all face-to-face interactions where customer service matters.
June 2025 Frontline Customer Service PRO
Online via Zoom Price: $548.00 AUD ex GSTJoin the June 2025 Frontline Customer Service PRO course to gain advanced skills and strategies for handling face-to-face customer interactions with confidence, professionalism, and impact.
June 2025 Customer Service Phone Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe June 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
June 2025 Customer Service Phone Professionals
Online via Zoom Price: $548.00 AUD ex GSTEquip your employees with superior phone customer service skills in the June 2025 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
June 2025 Inbound Phone Sales Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe June 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
June 2025 WFM for Contact Centre Team Leaders
Online via Zoom Price: $697.00 AUD ex GSTDesigned for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day June 2025 WFM for Contact Centre Team Leaders training course.
June 2025 Customer Service Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe June 2025 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
June 2025 Reception Customer Service PRO
Online via Zoom Price: $548.00 AUD ex GSTPerfect for receptionists/front-desk employees etc, the June 2025 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
July 2025 Reception Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe July 2025 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
July 2025 Frontline Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe July 2025 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
July 2025 Technical Support Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTSuitable for employees working in technical support and helpdesk roles, this July 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
July 2025 Tech Support Customer Service Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe July 2025 Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
July 2025 Tech Support Customer Service PRO
Online via Zoom Price: $548.00 AUD ex GSTEmpower your technical support/helpdesk employees with premium customer service skills in the July 2025 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
July 2025 Inbound Phone Sales Foundations
Online via Zoom Price: $428.00 AUD ex GSTThe July 2025 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls, delivered via 2 x 3-hour sessions.
July 2025 Introduction to Contact Centre Management
Online via Zoom Price: $597.00 AUD ex GSTFast-track your knowledge of contact centre management in this 2 x 3-hour course July 2025 introduction course delivered by Australian contact centre expert Justin Tippett.
July 2025 Customer Service Phone Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe July 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
July 2025 Reception Customer Service Essentials
Online via Zoom Price: $278.00 AUD ex GSTThe July 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
August 2025 Inbound Phone Sales PRO
Online via Zoom Price: $548.00 AUD ex GSTBoost your employees’ sales performance and customer engagement with the August 2025 Inbound Phone Sales PRO training course - designed to equip phone-based employees with advanced skills to convert more enquiries into sales.
August 2025 Frontline Customer Service Foundations
Online via Zoom Price: $428.00 AUD ex GSTJoin the August 2025 Frontline Customer Service Foundations course to master premium customer service skills for all face-to-face interactions where customer service matters.
August 2025 Frontline Customer Service PRO
Online via Zoom Price: $548.00 AUD ex GSTJoin the August 2025 Frontline Customer Service PRO course to gain advanced skills and strategies for handling face-to-face customer interactions with confidence, professionalism, and impact.