Workplace Resilience Essentials Course
$278 AUD ex GST per person (Discounts Available) suitable for all employees.
Workplace pressures are unavoidable – but how employees handle them makes all the difference.
Whether it’s managing deadlines, handling workplace interactions, or adapting to constant change, resilience is the key to staying focused, engaged, and mentally strong.
The Workplace Resilience Essentials Course is a practical, interactive training session designed to give employees immediately applicable strategies to manage stress, navigate challenges, and build emotional endurance.
Why Resilience Training Matters
Without resilience, employees are more likely to experience:
✔️ Increased stress and burnout
✔️ Reduced productivity and focus
✔️ Lower morale and engagement
By equipping employees with proven resilience-building techniques, your business can foster a healthier, more adaptable workforce that can thrive in any environment.
This 3-hour live online session is designed for all employees, from frontline teams to office professionals and managers.
Whether they deal with customers, stakeholders, or internal challenges, this training will give them the tools to respond to pressure effectively and maintain well-being in a fast-changing world.
The Cost of Low Resilience in the Workplace
A lack of mental and emotional resilience has real consequences – not just for employees, but for your entire organisation. When resilience is low, workplace stress, burnout, absenteeism, and disengagement rise, impacting productivity and retention.
The Human Rights Commission reports that:
• Work pressure accounts for around half of all workplace claims, with harassment and bullying making up another quarter.
•Australian businesses lose over $6.5 billion annually by failing to provide early intervention for employees with mental health conditions.
• Stress-related workers’ compensation claims have doubled in recent years, now costing over $10 billion each year.
• 25% of employees take time off every year due to stress-related issues.
In today’s job market, retaining talent is harder than ever. Employees without resilience skills are far more likely to leave, leading to higher recruitment costs, added pressure on existing staff, and lower overall morale.
Amazing Course & Trainer!
The course was amazing, Nant made hard concepts so easy to understand by the way she worded things. She is a very intelligent person! Her knowledge of the human mind and how humans behave in a social setting was on point.
Why Invest in Workplace Resilience Training?
The Workplace Resilience Essentials course helps employees build the skills to navigate stress, adapt to change, and maintain a positive mindset in any work environment.
Why You Need to Act Now
The workplace has changed, and so have the pressures employees face.
Stress, uncertainty, and burnout don’t wait—so why should resilience training?
Every day without these skills means another day employees are left to navigate workplace challenges without the right tools.
By investing in resilience now, you’re taking proactive action to support your employees before stress becomes burnout, disengagement, or turnover.
Don’t wait until it’s too late – equip your team with the skills to thrive today.
This isn’t just training – it’s an investment in the long-term health, happiness, and performance of your team.
Experience That Matters – A Trainer You Can Trust
In an industry full of self-proclaimed “resilience experts,” it’s easy to be misled.
Many have done little more than watch a few YouTube videos or complete a short course – yet they position themselves as authorities.
But when it comes to workplace resilience training, you can’t afford to take chances.
The wrong approach doesn’t just waste time and money; it can actually cause more harm than good to your employees.
That’s why experience, qualifications, and real-world expertise matter.
Meet Nant Nissen – A Global Leader in Workplace Resilience & Wellbeing
Nant Nissen is a world-renowned expert in health, fitness, and workplace wellbeing.
With decades of experience and a list of unparalleled academic qualifications, she stands apart as one of the most respected and sought-after professionals in the industry.
Her credentials include:
✅ Diploma in Mental Health
✅ Advanced Diploma in Counselling
✅ Bachelor of Health Science (Nutrition)
✅ Workplace IV Trainer and Assessor
✅ NLP Practitioner Certification
… and more.
But expertise isn’t just about qualifications – it’s about real impact. Nant’s knowledge and insights are regularly called upon by major media outlets, global conferences, and industry leaders. She’s:
🎤 A keynote speaker at major industry events
🎙️ A featured guest on top podcasts
🌍 A member of the Global Advisory Board for Active Entities, shaping the future of fitness, medical fitness, and psychological resilience worldwide.
Definitely essential!
This course provided me with both professional and personal skills. I feel more confident in how to approach difficult interactions with others. What I learnt will now be part of my daily routine. Thank you Nant!
Who is this course suitable for?
The Workplace Resilience Essentials Course is designed for any employee or team member who faces workplace pressures, interacts with colleagues or customers, and wants to develop the skills to strengthen their resilience.
While resilience is critical for customer service and frontline roles, workplace stress affects employees in every industry and position. Challenges don’t always present obvious signs -mental and emotional strain can manifest in different ways, impacting performance, morale, and overall well-being.
That’s why this training is valuable for all employees, whether they’re experiencing visible stress or simply want to improve their ability to adapt, manage pressure, and maintain a positive mindset.
This course is ideal for:
- Customer service staff
- Retail workers
- Office & administration employees
- Receptionists & assistants
- Warehouse & logistics workers
- Contact centre employees
- Account managers & client-facing roles
- Hospitality & tourism professionals
- Healthcare & frontline support staff
No matter the industry, resilience is a skill that benefits everyone – ensuring employees can navigate challenges, manage workplace pressures, and maintain well-being in any environment.
Workplace Resilience Essentials Course Outline
Workplace pressures, change, and uncertainty are inevitable – but how employees manage stress, adapt, and stay resilient makes all the difference in their well-being and performance.
Fortunately, resilience skills can be learned.
This practical 3-hour workshop equips employees with proven strategies to stay calm under pressure, maintain focus, and navigate workplace challenges with confidence.
What’s Covered?
This course is structured into five core modules, each designed to build mental, emotional, and workplace resilience in a live, facilitated session.
👉 Delivered as a single 3-hour live session – interactive, engaging, and packed with practical tools employees can use immediately.
1. What is resilience
At its core, resilience and how it shows up differs for us all.
What is important is to understand how to recover and adapt to each situation and challenge by adopting new long and short-term strategies that are both healthy, and that work for the individual (not a one size fits all!).
Having the readiness and refinement of strategies for resilience will positively impact your employees inside and outside of work.
2. How to create the right environment
To create long-term resilience with real results, the right internal and external environment is necessary.
Adapting your team’s surroundings to provide them with an environment to thrive, not simply survive, is game-changing for any organisation at any level.
Whether it is a work from home, flexible work, or in-office experience, your employees will learn how to create an environment that enables them to thrive.
3. How to use your mind to build resilience
Having the skills and understanding of how to work with the mind, instead of against it, will take your team’s performance to another level.
Your employees will be taught proven strategies to change constant and non-productive thought patterns, naturally seek solutions and opportunities in any situation, and how to manage their mind in a positive and effective way will change any experience to a more favourable outcome.
4. How to build a strong emotional base
Emotional health is an often overlooked, but integral element of resilience.
Knowing how to build a strong and solid foundation of emotional wellbeing enables participants to understand how to respond as opposed to react, how to make the most favourable choice in any challenging situation, and how to create a positive state no matter the current circumstances.
5. How to pull it all together
It’s not just about having the strategies of emotion and mind, but knowing how to effectively use those strategies that suit and apply them every day that makes the difference.
Your employees will learn how to create new behaviours and take new actions that produce long-lasting and sustainable results, an essential element for both the success of your team, and the individual employee.
Optimised for Live Online Training – Interactive, Practical & Engaging!
We get it – some online training sessions can feel passive or ineffective. But when done right, they’re just as engaging, interactive, and impactful as in-person workshops – if not more so!
The Workplace Resilience Essentials course has been purposefully designed for live virtual delivery, ensuring participants stay actively involved, engaged, and learning throughout the session.
✅ Fully interactive – No boring webinars! Expect live discussions, breakout activities, real-time coaching, and practical application.
✅ Time-efficient & accessible – A single 3-hour session that delivers maximum impact without disrupting your workday.
✅ Cost-effective & flexible – No travel costs, no venue logistics – just effective, high-quality training your team can access from anywhere.
Want an Onsite Option? We’ve Got You Covered!
For businesses with larger teams, we also offer private onsite training. While this option comes at an additional cost (to cover time, travel, and logistics), it provides the opportunity for an in-person, tailored experience for your organisation.
📩 Contact us to discuss your onsite training needs and pricing.
Why Businesses Trust CX Skills
At CX Skills, we focus on what we do best - delivering expert-led training in customer service, customer experience (CX), contact centres, workforce optimisation (WFM/WFO), and workplace wellness. Unlike generic training providers, our courses are developed and facilitated by industry professionals with real-world experience who know what it takes to succeed.
We’re the official training partner of the Australian Customer Experience Professionals Association (ACXPA), and we’re a small business, proudly Australian-owned and operated.
Trusted by hundreds of businesses and backed by outstanding customer testimonials, CX Skills ensures your team receives training that is practical, engaging, and designed for real-world success.
Customer Reviews & Testimonials
Our customers love what we do! Here’s a sample of what they have to say, or you can read all our customer reviews here >
Some of the Organisations We've Trained
We’re proud to have worked with a diverse range of organisations across multiple industries, sizes, and sectors. 👉 See the full list of our customers here >
Pricing and Payment Options
Don’t Leave Workplace Resilience to Chance
When it comes to the mental, emotional, and physical wellbeing of your employees, you need a trainer with deep expertise, real-world experience, and a track record of success.
With Nant Nissen leading the way, your team will receive training backed by science, best practices, and years of hands-on experience.
This isn’t just another course. It’s expert-led training that truly makes a difference.
The Workplace Resilience Essentials Course facilitated live is $278.00 AUD ex GST per employee.
Available Discounts
- Discounts are available for teams/workplaces – please contact us for further information, available dates and pricing.
This course is available for private group bookings only, with a minimum of five participants. Contact us for pricing and availability.