Testimonials for the Contact Centre Management Fundamentals course
Thank you for recently completing the Contact Centre Management Fundamentals course facilitated by Daniel Ord.
The course has continually evolved over 20 years to help participants improve their skills and awareness in managing a best-practice contact centre operation.
Your feedback will help continue to optimise the course and help others in considering if this course is right for them.
It’s also a nice way to provide some feedback to Daniel – training is sometimes a lonely job and a nice testimonial really does put a spring in the step!
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At the bottom of the review form, there is a drop-down box to select a social cause that means something to you. We’ll then donate $5 on your behalf!
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What others have said about the course:
Curious about what others have said or want to see how your review will look? View the most recent testimonials for this course below (we’ve only recently introduced this review function so there may not be too many at the moment).
Achieve the Customer Service goals through the Contact Centre
This course was amazingly informative and helpful. It created understanding of the peculiarities of Contact Centre Management and how to optimize the systems and resources available to achieve the Customer Service objectives of the organization.
Highly Recommended!
I did the management of contact centres four day workshop, it was fantastic! The facilitator was really engaging and explained everything from WFM to forecasting in a easy to understand manner. Highly recommend to anyone working in a contact centre environment!
Insightful course!
This is such an insightful and interesting course. Daniel is very experienced and the way he explains makes things easy to understand. I like how the course is split into various sections such that it is not too overwhelming to learn each day and also how each module are connected to each other. He is very knowledgeable and is able to answer my enquiries.
I also like the fact that the course is held in a small group, suitable for people to speak comfortably and ensure they are attended to. There are many meaningful discussions that arose during the course and it is surprising at times to know how similar/different we are with other organizations.
Overall, this is such a great experience, which I would definitely recommend to others. I foresee the things I learnt could be applied to my organization to further improve our service center.
Extremely useful & relevant
I recently attended the Contact Centre Management Fundamentals course and found it extremely useful and relevant. Daniel was extremely knowledgeable on all topics and handled questions with ease. He was a great trainer and I found the session had a great mix to suit all learning styles.
I have taken so much from this course, the networking opportunities as well as the CX Central website and associated resources. I highly recommend attending if you are looking to better understand contact centre management regardless of what level you work at.
Outstanding in every way!
Daniel, Marcus and Justin provided an outstanding course that was presented professionally and engaging. It was great to attend a training course that enabled time to ask relevant questions, obtain reassurance and seek clarification from other participants.
Though the session was run via Zoom, I felt Daniel engaged with the attendees in such a way that it encouraged networking opportunities and to learn from each other as well as supporting each other in progressing theory into current real-life examples.
Cannot speak enough about the after course work and the offering Justin provides for the CX community.
One of the best courses I've done in my career!
It is one of the best courses I have done in my career. It was all so relevant and logical. My challenge now will be ‘where to start’! It was great meeting everyone and hearing their stories too.
Easy to follow and absorb
The past two days would not have been so worthwhile and enjoyable without the contribution of the group – thank you for your openness and honesty, and it was a pleasure to meet you! And especially thank you to Justin and Daniel for the simple but effective way of explaining the content – so easy to follow along and absorb, even at the end of the day!
Wow!
I have to say I didn’t sleep much at all last night, so much information and learning bouncing around in my head, so much to challenge and definitely lots of opportunities to improve. The hardest part is going to be where to start! Ah wait, I know the answer to that one, Service Level!
THE best course I've ever done!
I thoroughly enjoyed the course and for me personally, I rank the course as the best one I have done throughout my career.
