CX Skills Public Training Courses
The CX Skills Public Training Courses have been designed to provide businesses with an easy solution to provide high-quality training to employees that delivers immediate results, without the requirement to invest significant money into customised training programs.
As you’ll note below, there are lots of advantages in having your employees attend our public training courses and we’re grateful to the hundreds of small businesses, large corporates and the public sector who have trusted us with their training and as you can read in our customer testimonials, we’d like to think we are doing a great job!
A large part of our ongoing success is that we only specialise in courses for customer service & sales, contact centres, customer experience, workforce optimisation and workplace wellbeing.
All our trainers are industry experts, and that directly translates to better course outcomes for your business with training that works for the real world, not just to tick a box.
The majority of our public training courses are offered online as they provide a number of benefits and our customer review scores are still just as high, however, it’s always great to get back to training in person when we can, so we still offer public and private courses in Melbourne, Sydney, Brisbane, Perth, Adelaide and Hobart and other regional cities throughout Australia.
We’re proudly the official training partner of the Australian Customer Experience Professionals Association (ACXPA), and you can view our upcoming public training courses at the bottom of this page.
Public Training Courses that offer Exceptional Value
With decades of experience managing contact centres, customer service teams, CX teams, etc., our trainers know exactly what is needed to deliver training that drives results, not tick boxes.
While most businesses have unique components, when it comes to customer service, CX, sales, etc., there are fundamental skills that have stood the test of time and can typically be applied to any business sector/industry.
All of our Public Training Courses have been designed to provide an easy way to expose your employees to the best training available in the industry, all delivered by industry experts, not hired trainers reading off pre-prepared or purchased templates, without having to invest in tens of thousands of dollars in customised training programs that are often not needed.
Whether you want to send one employee or multiple employees, the public training courses provide a range of benefits that we’ve outlined below.
Benefits of our Public Training Courses
Onsite or Online Training Options
All of our public training courses are available online or onsite.
Customer Reviews and Testimonials
There is no greater advertisement for the quality of our courses than the feedback received directly from our customers.
You can read some of the latest reviews below or view all our customer testimonials >
Upcoming Public Training Courses
You can purchase tickets instantly to the public training courses coming up below or click here to see ALL upcoming courses >
May 2025 Reception Foundations
The May 2025 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
May 2025 Customer Journey Mapping
Gain all the skills, tools and support you need to start Customer Journey Mapping in the May 2025 Customer Journey Mapping training workshop.
May 2025 Contact Centre Coaching PRO
In this May 2025 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
May 2025 Introduction to Contact Centre Management
Fast-track your knowledge of contact centre management in this 2 x 3-hour course May 2025 introduction course delivered by Australian contact centre expert Justin Tippett.
June 2025 Frontline Customer Service Foundations
Join the June 2025 Frontline Customer Service Foundations course to master premium customer service skills for all face-to-face interactions where customer service matters.
June 2025 Frontline Customer Service PRO
Join the June 2025 Frontline Customer Service PRO course to gain advanced skills and strategies for handling face-to-face customer interactions with confidence, professionalism, and impact.
June 2025 Customer Service Phone Essentials
The June 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
June 2025 Customer Service Phone Professionals
Equip your employees with superior phone customer service skills in the June 2025 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
June 2025 Inbound Phone Sales Essentials
The June 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
June 2025 WFM for Contact Centre Team Leaders
Designed for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day June 2025 WFM for Contact Centre Team Leaders training course.
June 2025 Customer Service Foundations
The June 2025 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
June 2025 Reception Customer Service PRO
Perfect for receptionists/front-desk employees etc, the June 2025 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
July 2025 Reception Foundations
The July 2025 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
July 2025 Frontline Customer Service Essentials
The July 2025 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
July 2025 Technical Support Customer Service Essentials
Suitable for employees working in technical support and helpdesk roles, this July 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
July 2025 WFM Essentials
Learn the essentials of Workforce Management for Call Centres in this 3-day July 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
🚀 Save on Training & Improve Customer Interactions with ACXPA
The Australian Customer Experience Professionals Association (ACXPA) helps businesses across all industries deliver better customer experiences, improve service quality, and develop high-performing teams.
As an ACXPA member, you'll get 25% off all CX Skills courses, plus access to industry benchmarks, expert insights, best-practice resources, and a network of professionals to help you enhance your customer service capabilities.
📢 Annual Membership starts from just $35 per employee – saving you money on training while providing ongoing professional development.
🚀 Learn How ACXPA Helps Your Business >