Contact Centre & Customer Service Training in Melbourne

Melbourne has a long and established customer service & call centre community with several large call centre outsourcers & BPOs, and many of the largest privately managed call centres in Australia, all calling Melbourne home.

With Melbourne’s celebrated large diverse culture and one of the fastest-growing populations in Australia, it makes it an attractive proposition for contact centre operators with access to well educated, and large volumes of people.

It’s not just Melbourne city though that is home to all the contact centres.

Victoria also has several regional areas that have all recognised the commercial benefits of having call centres in town providing jobs for many of the locals. Geelong, Ballarat and Bendigo lead the charge with contact centres in regional areas employing thousands of contact centre agents.

With CX Skills also based in Melbourne on thing is for sure – you’ll be spoilt for choices in finding the best course to attend!

When it’s safe enough to do again (thanks to COVID), CX Skills will be providing a number of one and two-day call centre and customer service training courses in Melbourne to enable you to learn without having to leave your state! But until then, all our courses are now available online and delivered live via ZOOM so you can continue to receive Contact Centre and Customer Service training in Melbourne without even having to leave home!

CX Skills is an Australian owned Customer Experience and Contact Centre training business with all our courses built and facilitated by industry experts – not lecturers or generic corporate trainers.

We have courses for frontline call centre agents including live chat, emails, handling difficult customers and so on through to executive courses on Customer Experience Management, Contact Centre Management and more.

Customer Service Training Courses in Melbourne, Victoria

Where can you find Customer Service Training Courses in Melbourne, Victoria?

When it comes to running our CX and customer service training in Melbourne we are spoilt for choice for some great venues to choose from.

We offer a range of public courses (when its COVID safe again to do so) and we can also come directly to you and deliver our public courses in the comfort of your own facility or customise a complete training solution for you – whether you are in Geelong, Ballarat and Bendigo, Mildura and so on.

Learn more about our private training options >

call centre training in Melbourne

Venues for CX & Call Centre Training  in Melbourne

When we are physically able to run our CX, Contact Centre and Customer Service training in Melbourne again we will source the best venues that will provide the best balance of a great learning environment, one that’s easily accessible and that provides the best commercial value so we can keep our course fees as low as possible.

To do this, we will often wait to confirm the final venue approximately two weeks prior to each course date to enable us best align the facility to the number of training course participants (no point having a room that holds 50 people if there is only 15 in the course).

For the purposes of planning though, all our courses will be in a Melbourne CBD location unless we specify otherwise.

Upcoming CX, Call Centre & Customer Service Training in Melbourne

With COVID-19 we have suspended all our Customer Service training courses in Melbourne (and anywhere in Victoria) until it is safe to resume. But don’t worry – we now offer all our courses online and delivered via ZOOM. Search all our available courses below or learn more about our private training course options >