Module 1:   Leadership & Management 

In our experience working with Managers around the world – some people want to make this too complicated.

And that makes it hard to understand and even harder to do.

We define Leadership – and examine what the best leaders use to inspire people to achieve a shared goal.

And we define Management – and work through how the best Managers guide people to achieve their potential.

Because as a Leader you do both.

Module 2: The Roles & Responsibilities of Team Leaders

One of the most important things a people Manager needs to think about is this. Where does my time go? And is this the best way to spend my time?

In this module, we look at data to help us decide where time is best spent, conduct an intensive time & motion study on where time is actually spent and compare the two.

We also work together to design & build a Success Profile for today’s Manager.

One that we can use – and that we can help others use too.

Module 3: Performance Management & People Conversations

Your organisation needs outcomes. Your people need the guidance & motivation you have on offer.

In this module we spend a lot of time on the different conversations you’ll have with each person who works with you.

From the ‘good’ conversations such as praise, and recognizing something ‘well done’ through to dealing with the more challenging conversations you need to have to help folks learn, keep on track and understand the consequences of what they’re doing (or not doing).

Module 4: Employee Engagement & Culture

It’s easy to get confused. What’s the difference between Employee motivation, satisfaction & engagement? And what the heck is Employee Experience?

Because now everyone is talking about that too. Does that mean we have to go back and undo and redo everything we know about people?

In one of our favourite modules in any course, we untangle all of this and get deeply practical. Because once you know what these things are, why they matter and how to bring them to life – it gets a lot easier.

And we close out the module with a look at Culture – and how you can contribute to building a better one where you work.