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WFM Essentials for Call Centres online training course

August 2024 WFM Essentials

Online via Zoom
Price: $2,797.00 AUD ex GST

Learn the essentials of Workforce Management for Call Centres in this 3-day August2024 WFM Essentials training course delivered by the WFM experts at CallDesign.

Retail Sales and Customer Service Training PRO

August 2024 Retail PRO

Online via Zoom
Price: $497.00 AUD ex GST

The August 2024 Retail PRO course teaches premium customer service and sales skills to employees in a 3 x 3-hour sessions online/virtual course.

Customer Service Phone Essentials training course

August 2024 Customer Service Phone Essentials

Online via Zoom
Price: $268.00 AUD ex GST

The August 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.

Customer Service Reception Pro course

August 2024 Customer Service Reception PRO

Online via Zoom
Price: $498.00 AUD ex GST

Perfect for receptionists/front-desk employees etc, the August 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.

Tech Support Customer Service Essentials Training Course

August 2024 Tech Support Customer Service Essentials

Online via Zoom
Price: $268.00 AUD ex GST

Suitable for employees working in technical support and helpdesk roles, this August 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.

Customer Service Reception Essentials course

August 2024 Customer Service Reception Essentials

Online via Zoom
Price: $268.00 AUD ex GST

The August 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.

Introduction to Contact Centre Management training course in Australia

August 2024 Introduction to Contact Centre Management

Online via Zoom
Price: $497.00 AUD ex GST

Fast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & CX SKills CEO Justin Tippett.

Inbound Sales Phone Professional Course

August 2024 Inbound Phone Sales Professional

Online via Zoom
Price: $497.00 AUD ex GST

Improve your employee's sales conversions and customer service skills in this August 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.

Contact Centre Manager training course Australia

September 2024 Contact Centre Management Fundamentals

Online via Zoom
Price: $1,897.00 AUD ex GST

Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) online training course designed specially for contact centre managers.

Real-Time Analyst for Contact Centres training course

September 2024 Real-Time WFM for Contact Centre Analysts

Online via Zoom
Price: $697.00 AUD ex GST

The September 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.

Inbound Phone Sales Essentials Training Course

September 2024 Inbound Phone Sales Essentials

Online via Zoom
Price: $268.00 AUD ex GST

The September 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).

Customer Service Phone Essentials training course

September 2024 Customer Service Phone Essentials

Online via Zoom
Price: $268.00 AUD ex GST

The September 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.

Workforce Planning for Team Leaders in a call centre

September 2024 WFM for Contact Centre Team Leaders

Online via Zoom
Price: $697.00 AUD ex GST

Designed for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day September 2024 WFM for Contact Centre Team Leaders training course.

Introduction to Customer Experience training course

September 2024 Introduction to Customer Experience

Online via Zoom
Price: $348.00 AUD ex GST

Fast track your Customer Experience (CX) skills and awareness in the September 2024 Introduction to CX Course delivered by global expert Daniel Ord.

Customer Service Phone Professionals training course

September 2024 Customer Service Phone Professionals

Online via Zoom
Price: $497.00 AUD ex GST

Equip your employees with superior customer service skills in the September 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.

Tech Support Customer Service Essentials Training Course

September 2024 Tech Support Customer Service Essentials

Online via Zoom
Price: $268.00 AUD ex GST

Suitable for employees working in technical support and helpdesk roles, this September 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.

Customer Service Reception Essentials course

September 2024 Customer Service Reception Essentials

Online via Zoom
Price: $268.00 AUD ex GST

The September 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.

How to Manage Difficult Customers training course

October 2024 Managing Difficult Customers

Online via Zoom
Price: $497.00 AUD ex GST

Learn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour October 2024 online course suitable for all customer-facing employees.

Customer Service Phone Essentials training course

October 2024 Customer Service Phone Essentials

Online via Zoom
Price: $268.00 AUD ex GST

The October 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.

Inbound Phone Sales Essentials Training Course

October 2024 Inbound Phone Sales Essentials

Online via Zoom
Price: $268.00 AUD ex GST

The October 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).

WFM Essentials for Call Centres online training course

October 2024 WFM Essentials

Online via Zoom
Price: $2,797.00 AUD ex GST

Learn the essentials of Workforce Management for Call Centres in this 3-day October 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.

Customer Service Reception Pro course

October 2024 Customer Service Reception PRO

Online via Zoom
Price: $498.00 AUD ex GST

Perfect for receptionists/front-desk employees etc, the October 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.

Inbound Sales Phone Professional Course

October 2024 Inbound Phone Sales Professional

Online via Zoom
Price: $497.00 AUD ex GST

Improve your employee's sales conversions and customer service skills in this October 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.

Customer Service Phone Professionals training course

October 2024 Customer Service Phone Professionals

Online via Zoom
Price: $497.00 AUD ex GST

Equip your employees with superior customer service skills in the October 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.

Tech Support Customer Service Essentials Training Course

October 2024 Tech Support Customer Service Essentials

Online via Zoom
Price: $268.00 AUD ex GST

Suitable for employees working in technical support and helpdesk roles, this October 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.

Customer Service Reception Essentials course

October 2024 Customer Service Reception Essentials

Online via Zoom
Price: $268.00 AUD ex GST

The October 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.

Workforce Planning for Team Leaders in a call centre

November 2024 WFM for Contact Centre Team Leaders

Online via Zoom
Price: $697.00 AUD ex GST

Designed for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day November 2024 WFM for Contact Centre Team Leaders training course.

Quality Framework for Contact Centres training course

November 2024 Quality Frameworks for Contact Centres

Online via Zoom
Price: $798.00 AUD ex GST

Learn how to improve qualty and compliance in your call centre in this November 2024 Quality Frameworks for Contact Centres course.

Technical Support and Help Desk Customer Service Training PRO Australia

November 2024 Tech Support PRO

Online via Zoom
Price: $498.00 AUD ex GST

Empower your technical support/helpdesk employees with premium customer service skills in the November 2024 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).

Customer Service Phone Essentials training course

November 2024 Customer Service Phone Essentials

Online via Zoom
Price: $268.00 AUD ex GST

The November 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.

Introduction to Contact Centre Management training course in Australia

November 2024 Introduction to Contact Centre Management

Online via Zoom
Price: $197.00 AUD ex GST

Fast-track your knowledge of contact centre management in this 2 x 3-hour course November 2024 introduction course delivered by Australian contact centre expert Justin Tippett.

Inbound Phone Sales Essentials Training Course

November 2024 Inbound Phone Sales Essentials

Online via Zoom
Price: $268.00 AUD ex GST

The November 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).

WFM Essentials for Call Centres online training course

November 2024 WFM Essentials

Online via Zoom
Price: $2,797.00 AUD ex GST

Learn the essentials of Workforce Management for Call Centres in this 3-day November 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.

Customer Service Phone Professionals training course

November 2024 Customer Service Phone Professionals

Online via Zoom
Price: $497.00 AUD ex GST

Equip your employees with superior customer service skills in the November 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.

Customer Journey Mapping Training Workshop

November 2024 Customer Journey Mapping

Online via Zoom
Price: $1,197.00 AUD ex GST

Gain all the skills, tools and support you need to start Customer Journey Mapping in the November 2024 Customer Journey Mapping training workshop.

Retail Sales and Customer Service Training PRO

November 2024 Retail and Hospitality Sales and Service PRO

Online via Zoom
Price: $498.00 AUD ex GST

The November 2024 Retail Sales & Service PRO course teaches premium customer service and sales skills to frontline employees in a 3 x 3-hour sessions online/virtual course.

Inbound Sales Phone Professional Course

November 2024 Inbound Phone Sales Professional

Online via Zoom
Price: $497.00 AUD ex GST

Improve your employee's sales conversions and customer service skills in this November 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.

Retail Sales & Customer Service Essentials Course Australia

November 2024 Retail Essentials

Online via Zoom
Price: $268.00 AUD ex GST

The November 2024 Retail Essentials training course teaches customer service and sales skills to employees in a short, live 3 hour online/virtual course.