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HOME
About Us
About CX Skills
Trainers & Partners
Individuals
Daniel Ord
Simon Blair
Justin Tippett
Marc Carriere
Nathan Burke
Companies
Call Design
Humind
Our Customers
Customer Testimonials
National Accreditation
ACXPA Partnership
Terms and Conditions
Training Courses
⭐️ Customer Service
📞 Phone Customer Service Training
🙋♂️ Frontline (in-person) Customer Service
🛎️ Reception/Frontdesk Customer Service
💻 Technical Support/Helpdesk Service
😡 Managing Difficult Customers
💬 Live Chat Customer Service
📩 Email Customer Service
🏛️ Public Sector Customer Service
💰 Sales & Collections
🤑 Telephone Sales
💸 Collections
☎️ Call Centre (by role)
Employees/Agents
Team Leaders
Managers
➡️ Specialist Courses
🏆 Service Experience (Business Transformation)
🏛️ Public Sector Customer Service
🤩 Customer Experience (CX)
📊 Workforce Optimisation (WFM)
💎 Workplace Mental Health
⏰ By Course Duration
3️⃣ Hour Essentials (1 x 3 Hours)
Phone Customer Service Essentials
Frontline Customer Service Essentials
Service Experience Essentials
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6️⃣ Hour Foundations (2 x 3 Hours)
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9️⃣ Hour PRO (3 x 3 Hours)
Phone Customer Service PRO
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🎓 By Trainer
Daniel Ord
Simon Blair
Justin Tippett
Marc Carriere
Call Design
Humind
Training Formats
🖥️ Self-Paced Courses
📆 Public Training Courses
🛠️ Private/Custom Training
🎙️ Live Online Courses
Locations
Online Training
At Your Premises
Adelaide
Brisbane
Hobart
Melbourne
Perth
Sydney
Contact
Upcoming Public Courses >